AVOID I ordered two sofa throws from them which arrived damaged and ripped open. I asked for a refund and a return label. Instead, after I posted it back, they sent more throws…. After I expl... See more
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Ordered two sets of curtains online. Contacted them twice by email as the tracking wasn't working. Gave up tracking. Finally got a reply from the third email to say my parcel had been delivered. Wen... See more
keep sending email regarding return the item but there is no response from them. I have ordered 2 item from them but I wanted to return the one item because of poor quality. Customer service is very p... See more
I recently purchased bedding from Gaveno Cavailia and I’m absolutely thrilled with the quality! The fabric feels incredibly soft and comfortable, and the designs are both stylish and elegant. It insta... See more
Company details
Written by the company
At Gaveno Cavailia, we are deeply committed to delivering the highest quality and craftsmanship in every product we create. With years of expertise in the home textiles industry, our brand is known for its elegance, luxury, and meticulous attention to detail. Our carefully curated collection of bedding sets caters to a variety of tastes, from timeless classics to modern designs, all crafted from the finest materials for both comfort and durability. Each piece is designed to not only enhance the aesthetic of your home but also offer a luxurious and restful experience. We combine innovative techniques with traditional artistry to ensure that every item reflects sophistication, style, and enduring quality. At Gaveno Cavailia, we take pride in offering products that elevate your living space while providing the utmost in comfort and design.
Contact info
United Kingdom
- info@gavenocavailia.com
- gavenocavailia.com
2.4
Poor
26 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Gaveno Cavailia
Ordered curtains from them. When they arrived the width and drop where the wrong way round. After two weeks of emails back and forth they claimed I had ordered what I had received. When I asked for a refund they asked me to pay for return postage. I took them back to B&Q who where very helpful in providing a refund. Will not use this company again
15 November 2024
Unprompted review
Reply from Gaveno Cavailia
Hi Scott!
Thank you for sharing your feedback with us. We're really sorry to hear that your experience didn’t meet expectations. We understand your frustration, and we want to ensure we address your concerns.
It seems that your order was placed through a different platform, so we may not have direct access to your order details. However, we take customer satisfaction seriously, and we’d love to look into this further. If you could reach out to us directly at info@gavenocavailia.com, we’ll do our best to resolve the issue or guide you to the right place for assistance.
We appreciate your feedback, as it helps us improve. We hope we can have the opportunity to make things right for you.
Best regards,
GC Gaveno Cavailia Support Team
Avoid dealing with customer services
Ordered two sets of curtains online. Contacted them twice by email as the tracking wasn't working. Gave up tracking. Finally got a reply from the third email to say my parcel had
been delivered. Went onto tracking to find that parcelforce had left it at someone else's property. Had the photographs to prove it. Emailed the company who basically said they had sent it to my address and it wasn't their problem. They then ignored any further correspondence. Had to track the parcel with parcelforce. Ignorant, rude and childish behaviour. I'm amazed they sell anything with their attitude towards the general public. Steer clear.
20 November 2024
Unprompted review
After receiving a duvet
After receiving a duvet , I was appalled at the standard and the smell ( smells like wet dog ) iv tried to contact this company numerous times to no avail. I would not recommend them at all !!
20 August 2024
Unprompted review
We have NOT received our order.
We have NOT received our order.
Despite 4 emails. We cannot get in touch with the company. I feel like I've been treated.
1 May 2024
Unprompted review
Quality feel to their products
Quality feel to their products! Highly recommend! Also got 15% off for signing up!
20 May 2024
Unprompted review
Reply from Gaveno Cavailia
Thank you so much for taking the time to leave such a kind review! We’re thrilled to hear that you had a great experience with us. Your feedback means the world to our team and motivates us to keep doing what we love.
If there's anything more we can do to make your next visit even better, please don’t hesitate to reach out. We look forward to serving you again soon!
Thanks again for your support!
Regards,
GC Gaveno Cavailia Support Team
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