As usual I arrived in the Gatwick valet parking area. I was greeted with a warm smile and through my previous experiences had total confidence in the service that was being provided. There are other c... See more
Company replied
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As usual I arrived in the Gatwick valet parking area. I was greeted with a warm smile and through my previous experiences had total confidence in the service that was being provided. There are other c... See more
Company replied
This parking option is such a great place to park ahead of flying out of and returning to Gatwick North. It is more expensive than other on and off site parking (which is why I have gone with 4 sta... See more
Company replied
The good. Ease of booking, offers advertised online and good information on the lead up to our trip. North terminal short stay facilities where good with information well laid out. The not... See more
Company replied
Our experience with Gatwick’s Holiday Parking was easy and convenient. I did see a few staff members parking the cars with great care, which for me was reassuring as I’ve seen other companies driving... See more
Company replied
Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.
Horley, RH6 0NX, Gatwick, United Kingdom
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The 'no charge amendment' was a lie. I had to pay £11 just to move my entry time forward by 2 hours.

Reply from Official Gatwick Airport Parking
Again another really good experience. My only observation is that zone T being so large we hunted for a few minutes before finding a bay on the other side of the fence. The main car park was full. Waiting for the bus this affected others we saw circling the car park looking for a space.
Maybe a bit more signage?
Other than that, our usual really great experience. Safe. Great polite bus service both ways. Thank you.

Reply from Official Gatwick Airport Parking

Reply from Official Gatwick Airport Parking
I would like to say the experience i got from the Gatwick Official Short Stay Parking (Valet) was excellent.
As a first time user I was impressed and it was so easy and smooth. Short distance to the terminal easy when you have kids like me.
On my return just got to the office got my keys and the car was exactly where they said it was in its rightful condition I left it. I was away for 3 weeks.

Reply from Official Gatwick Airport Parking
A very straight forward way to book and then park our car. Thank you

Reply from Official Gatwick Airport Parking
Super easy to book online. Not bad pricing for August. Directions are straightforward. Found the car park easily & luckily a disabled vehicle space. Make sure you don’t park in disabled bays marked ‘approved operators’ - although this is Gatwick’s approved parking you aren’t part of the approved operators & are likely to be shouted at very rudely (& repeatedly) by the man that is waiting to park cars using a park service! The signage wasn’t clear.

Reply from Official Gatwick Airport Parking
We used the valet parking and had no issues. Car was in same condition and mileage upon return. Easy to find and use again.

Reply from Official Gatwick Airport Parking
I did not realise at the time I booked my parking that it was the holiday special. I think this only operates over the summer holidays. I must have missed that when booking. I thought it was the long stay car park and that I would have my keys with me. But because it was a holiday special it meant I left my keys and my car was moved to a secure parking. The staff kindly updated my return time (I anticipated delays and didn't want to be overcharged) so that I would not have to wait 3 hours for my car to be returned. I should have paid more attention. That said. The whole experience was really easy and very convenient with a nice quick transfer by bus. Definitely would do this again.

Reply from Official Gatwick Airport Parking
It was seamless from start to finish. easy to book received updates and picked car up drove straight out, no drama really great.

Reply from Official Gatwick Airport Parking

Reply from Official Gatwick Airport Parking
We used holiday parking short stay. Very efficient parked car dropped of keys got bus to terminal buses very frequent which is important when you return . Very slick smooth operation and value for money.

Reply from Official Gatwick Airport Parking
Very easy to book online. Car is waiting in car park at terminal when you arrive.

Reply from Official Gatwick Airport Parking
Very reasonably priced and convenient. Especially picking the car up.

Reply from Official Gatwick Airport Parking
Super easy experience! Would defo book this again for our next holiday! Booking process was straight forward and easy, great location and the shuttle bus was so regular, we never waited more than 5 minutes for each trip(we done 2 trips altogether and each time was a breeze) so i would definitly recommend

Reply from Official Gatwick Airport Parking
This was my first time parking at the airport but would happily do it again. The valet parking was so easy. Literally drive to the car park, speak to an attendant and then get out and then you're pretty much into the terminal (that is if you're flying from the North Terminal which is what I did). Then when you arrive back into the terminal you literally walk out and the entrance to the car park is there, go to speak to the attendant behind the desk and scan the QR code and then they tell you what level your car is on. Really couldn't be any easier. Would recommend and would most definitely use this service again

Reply from Official Gatwick Airport Parking
Easy and stress free. Car park being ticketless made it much easier

Reply from Official Gatwick Airport Parking
Booking online was simple, the shuttle arrived within a few (about 10 )minutes of parking, and the drivers were incredibly courteous. Will definitely use this service again. Customer service was excellent when I called panicking about being delayed- thank you.

Reply from Official Gatwick Airport Parking
Easy to book, great location and easy to get to the terminal. Will be using again

Reply from Official Gatwick Airport Parking
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