Official Gatwick Airport Parking Reviews 

20,719
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

As usual I arrived in the Gatwick valet parking area. I was greeted with a warm smile and through my previous experiences had total confidence in the service that was being provided. There are other c... See more

Company replied

Rated 4 out of 5 stars

This parking option is such a great place to park ahead of flying out of and returning to Gatwick North. It is more expensive than other on and off site parking (which is why I have gone with 4 sta... See more

Company replied

Rated 4 out of 5 stars

The good. Ease of booking, offers advertised online and good information on the lead up to our trip. North terminal short stay facilities where good with information well laid out. The not... See more

Company replied

Rated 5 out of 5 stars

Our experience with Gatwick’s Holiday Parking was easy and convenient. I did see a few staff members parking the cars with great care, which for me was reassuring as I’ve seen other companies driving... See more

Company replied

Company details

  1. International Airport
  2. Parking Lot
  3. Public Parking Space
  4. Valet Parking Service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.6

All reviews

(20,719)

4,030 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good parking.

4 August 2026
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear John

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking very good and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

The 'no charge amendment' was a lie

The 'no charge amendment' was a lie. I had to pay £11 just to move my entry time forward by 2 hours.

14 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Helen

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear the recent booking quote you’ve received online changed when you amended your entry time.

We would expect our online pre-booking quotes to be competitively priced and this may mean you may be charged for adding extra time to your booking however no admin or amendment fee would be applied.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Again another really good experience

Again another really good experience. My only observation is that zone T being so large we hunted for a few minutes before finding a bay on the other side of the fence. The main car park was full. Waiting for the bus this affected others we saw circling the car park looking for a space.
Maybe a bit more signage?
Other than that, our usual really great experience. Safe. Great polite bus service both ways. Thank you.

26 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Kevin

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking safe with a polite bus service and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Parking here is always easy

Parking here is always easy

11 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Lindsey

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Excellent Service

I would like to say the experience i got from the Gatwick Official Short Stay Parking (Valet) was excellent.

As a first time user I was impressed and it was so easy and smooth. Short distance to the terminal easy when you have kids like me.

On my return just got to the office got my keys and the car was exactly where they said it was in its rightful condition I left it. I was away for 3 weeks.

13 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Shadreck

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Valet parking service easy and smooth, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

A very straight forward way to book and…

A very straight forward way to book and then park our car. Thank you

3 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Matthew

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking straight forward to book and park, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Easy & straightforward

Super easy to book online. Not bad pricing for August. Directions are straightforward. Found the car park easily & luckily a disabled vehicle space. Make sure you don’t park in disabled bays marked ‘approved operators’ - although this is Gatwick’s approved parking you aren’t part of the approved operators & are likely to be shouted at very rudely (& repeatedly) by the man that is waiting to park cars using a park service! The signage wasn’t clear.

6 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Rebecca

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book with straight forward directions and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

We used the valet parking and had no…

We used the valet parking and had no issues. Car was in same condition and mileage upon return. Easy to find and use again.

10 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Victoria

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Valet parking service easy to find and use, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Holiday special

I did not realise at the time I booked my parking that it was the holiday special. I think this only operates over the summer holidays. I must have missed that when booking. I thought it was the long stay car park and that I would have my keys with me. But because it was a holiday special it meant I left my keys and my car was moved to a secure parking. The staff kindly updated my return time (I anticipated delays and didn't want to be overcharged) so that I would not have to wait 3 hours for my car to be returned. I should have paid more attention. That said. The whole experience was really easy and very convenient with a nice quick transfer by bus. Definitely would do this again.

9 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Cha

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the holiday parking service easy and convenient, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

It was seamless from start to finish

It was seamless from start to finish. easy to book received updates and picked car up drove straight out, no drama really great.

9 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Peter

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking seamless from start to finish and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Safe

Safe , convenient and reliable parking

2 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Philip

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking safe, convenient and reliable, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

We used holiday parking short stay

We used holiday parking short stay. Very efficient parked car dropped of keys got bus to terminal buses very frequent which is important when you return . Very slick smooth operation and value for money.

1 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Brenda

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the holiday parking service efficient and value for money, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy parking at Gatwick North

Very easy to book online. Car is waiting in car park at terminal when you arrive.

12 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Customer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very reasonably priced and convenient

Very reasonably priced and convenient. Especially picking the car up.

9 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Simon

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking reasonably priced and convenient, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Super easy experience

Super easy experience! Would defo book this again for our next holiday! Booking process was straight forward and easy, great location and the shuttle bus was so regular, we never waited more than 5 minutes for each trip(we done 2 trips altogether and each time was a breeze) so i would definitly recommend

8 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Hayley

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking super easy and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Simplest way to park !

7 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Tony

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding it the simplest way to park and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

This was my first time parking at the…

This was my first time parking at the airport but would happily do it again. The valet parking was so easy. Literally drive to the car park, speak to an attendant and then get out and then you're pretty much into the terminal (that is if you're flying from the North Terminal which is what I did). Then when you arrive back into the terminal you literally walk out and the entrance to the car park is there, go to speak to the attendant behind the desk and scan the QR code and then they tell you what level your car is on. Really couldn't be any easier. Would recommend and would most definitely use this service again

17 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Laura

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the valet parking service easy and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy and stress free

Easy and stress free. Car park being ticketless made it much easier

1 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear George

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and stress free, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Booking online was simple

Booking online was simple, the shuttle arrived within a few (about 10 )minutes of parking, and the drivers were incredibly courteous. Will definitely use this service again. Customer service was excellent when I called panicking about being delayed- thank you.

7 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Patrick

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the booking process simple and the shuttle service quick with courteous drivers and excellent customer service, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to book

Easy to book, great location and easy to get to the terminal. Will be using again

6 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Alison

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that you’ve found it easy to pre-book online, with our car park providing convenient access to the terminal building. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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