I had a hygienist appointment with Sagar Bharatsingh Vishwakarm. Just want to recommend him....very gentle and he explained everything to me. I am a nervous patient but he made me feel safe. Thank... See more
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Have been referred to gateway dental a number of times due to failed root canal treatment. Each time I have seen Mr Billis and his care is second to none. He has repaired all of my teeth and as a ner... See more
Company replied
I was persuaded to try a different hygienist this time. It was like being asked to change my hairdresser! I needn’t have worried. Affra and her dental assistant gave me an amazing experience. Affra wa... See more
Company replied
I was experiencing very frequent pain in my tooth and jaw and was miles away from my usual dentist. Gateway arranged for me to bne treated on the day i rang. Everybody was very attentive abnd friendly... See more
Company replied
Company details
Written by the company
Welcome to Gateway Dental Practice, the best dentist in Burgess Hill, West Sussex. We are your South England’s choice for specialist treatment (endodontics, periodontics, orthodontics, prosthodontics) as well as NHS dental care and prevention. Whether you need filling, teeth whitening, dental implants, dental hygiene, braces or even an emergency treatment, we serve the entire South East England, including London, Brighton, Crawley, Haywards Heath, Horsham, East Grinstead and beyond.
Contact info
73 Station Rd, RH15 9DY, Burgess Hill, United Kingdom
- 01444232188
- managersgd73@gmail.com
- gatewaydental.co.uk
4.5
Excellent
65 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Emily
Emily, Head Dental Nurse, was very good at communicating with me, the patient, as to what was happening re my treatment. The dentist was concentrating on the job at hand and so Emily's reassurance and professional approach was invaluable.
25 September 2024
Unprompted review
Reply from Gateway Dental
Thank you so much for your feedback. We're thrilled to hear that Emily provided such clear and reassuring communication during your treatment. We know how important it is to keep our patients informed and comfortable, and Emily's professionalism and supportive approach are wonderful examples of this. We'll be sure to pass along your kind words to her and the rest of the team. We're grateful for your trust and look forward to continuing to provide you with excellent care.
Gateway Dental stars
From recption, to dentists and dental assistant, and back to reception were all patient, friendly and professional. I was a nuisance patient with lots of stupid questions and rotten teeth, but they took the time to explain pros and cons, including seeking advice from a colleague with specialist experience. Appreciate and value your NHS dental service !
9 September 2024
Unprompted review
Reply from Gateway Dental
Thank you so much for your kind words! We're thrilled to hear that your experience with our entire team, was so positive. No question is ever a nuisance, and we're glad we could take the time to explain everything thoroughly and make you feel comfortable. We truly appreciate your recognition of our services, and it was a pleasure to assist you!
I highly recommend this practice
I highly recommend this practice. The care and attention I have received here are second to none. George Billis did wonderful work and the implant matches my teeth so well you wouldn't know its not real! He has a wonderful caring team so any nerves you may arrive with soon disappear.
12 September 2024
Unprompted review
Reply from Gateway Dental
Thank you so much for your glowing recommendation! We're thrilled to hear that you're happy with the care and attention you received, and that Dr Billis and the team could make your experience so positive. We're especially glad the implant looks so natural! It means a lot to know we were able to help ease any nerves. Your kind words truly mean the world to us!
I have recently joined this practice…
I have recently joined this practice and I would definitely recommend to everyone.
They do a payment plan which is affordable and my dentist explained fully what I need to have done and the hygienist is very helpful and made me laugh.
11 September 2024
Unprompted review
Reply from Gateway Dental
We're so glad to hear that you've had a positive experience since joining the practice and found our payment plan affordable. It's great that your dentist provided clear explanations, and we're happy to know the hygienist made you feel comfortable and even brought some laughter to your visit. We truly appreciate your recommendation!
Solved a painful problem prior to holiday whilst away from my usual dentist.
I was experiencing very frequent pain in my tooth and jaw and was miles away from my usual dentist. Gateway arranged for me to bne treated on the day i rang. Everybody was very attentive abnd friendly and all the formalities were quickly done. I thought the dentist treated me with top level care and most importantly the problem i had for the last wo weeks has been resolved pror to my departure to North America.
28 August 2024
Unprompted review
Reply from Gateway Dental
Thank you so much for sharing your experience! We're delighted we could accommodate you on the same day and provide the care you needed before your trip. It's wonderful to hear that you found our team attentive and friendly, and that your dental issue was resolved after weeks of discomfort. Safe travels, and we're so glad we could help!
Best dentist I’ve been to
Went to them for years. They were always kind, patient and efficient. Even a year on after I moved to a new area I emailed them as I needed copies of their 360 xray. Within half an hour I was sent copies from amber. Truly perfect service. I’ve not known a dentist like them to be honest!
19 August 2024
Unprompted review
Caring and compassionate service when…
Caring and compassionate service when both myself and my husband were in pain - they went above and beyond and we would thoroughly recommend them.
12 August 2024
Unprompted review
Reply from Gateway Dental
Thank you so much for your kind words! We're glad we could be there for both you and your husband during a difficult time. Your recommendation means the world to us, and we’re always here if you need anything in the future. The Gateway Dental Family :)
Superb dentists, friendly and excellent care
An excellent, professional, warm and friendly practice. My complex treatment plan over several months was designed to be minimally invasive, to achieve the best results with the lowest possible costs and inconvenience. The solution Gateway dental provided was elegant and intelligent, with a dedicated staff and superb service, other dentists had suggested brute force, bone grafts, or some cases, even rude. The treatment from Gateway was beyond compare.
6 August 2024
Unprompted review
Reply from Gateway Dental
Thank you for such a thoughtful and detailed review! We’re thrilled to hear that you had such a positive experience with us. Our goal is always to provide the best possible care while being mindful of our patients' comfort and needs. It means a lot to know that our approach made a difference for you. We’re grateful for your trust and kind words, and we’ll continue to strive for excellence in everything we do.
The Gateway Dental Family :)
Root canal marathon
No one would choose to have over three hours of root canal work but sometimes you just don't have any other option. I can't pretend it was enjoyable but it was significantly better than I'd expected, performed with real skill and care - and painless!
22 July 2024
Unprompted review
Reply from Gateway Dental
Dear Mr Cawthra,
Thank you for sharing your experience with us. We understand that a lengthy root canal procedure is never something one looks forward to, but we're glad to hear that our team's skill and care helped make the experience better than expected and, most importantly, painless.
Your feedback is invaluable to us, and it reassures us that we are achieving our goal of providing high-quality dental care. If you have any further comments or need additional assistance, please don't hesitate to reach out.
Best wishes,
The Gateway Dental Team
Wonderful people and service.
I have Autism and adhd, I get extremely anxious about medical/dental issues. Both the reception team and the dentist were amazing. Very high level of care, and was made to feel at ease at all times. I really can't recommend them enough.
23 July 2024
Unprompted review
Reply from Gateway Dental
Dear Mr Ingrey,
Thank you so much for sharing your experience. We are delighted to hear that our team was able to make you feel at ease and provide you with a high level of care. We understand how important it is to create a supportive and calming environment, especially for patients with Autism and ADHD.
Your kind words mean a lot to us, and we truly appreciate your recommendation. If you ever need anything in the future, please don't hesitate to reach out. We're here to help.
Best regards,
The Gateway Dental Team
My root canal treatment with Dr Billis…
My root canal treatment with Dr Billis was exceptional from start to finish. My options were explained to me very clearly, in a way that I could then make a well informed decision. The procedure itself was one of the least painful dental treatments I have had! I would highly recommend him.
16 July 2024
Unprompted review
Reply from Gateway Dental
Dear Ms Sambu,
Thank you for taking the time to share your positive experience with Dr. Billis. We are thrilled to hear that your root canal treatment was exceptional and that you felt well-informed and comfortable throughout the process.
Your feedback on the clarity of the explanations and the minimal discomfort during the procedure is greatly appreciated. Recommendations from patients like you are invaluable to us.
Thank you for your trust and kind words. We look forward to continuing to provide you with excellent care.
Best regards,
The Gateway Dental Team
Everyone was so kind and helped me feel at ease from reception to dentist and dental nurse. I was so nervous but it was pain free and professional and I don’t feel nervous about my next one at all!
I was so nervous to get my treatment done but everyone was lovely
15 July 2024
Unprompted review
Reply from Gateway Dental
Dear Sarah,
Thank you for your heartwarming review. We are so pleased to hear that our team, from the receptionists to the dentist and dental nurse, could help ease your nerves and provide a pain-free, professional experience.
It's wonderful to know that your treatment left you feeling more confident about future visits. Your kind words mean a lot to us, and we're grateful for the opportunity to care for you.
We look forward to seeing you at your next appointment!
Best regards,
The Gateway Dental Team
Execellent service
The reception staff are fantastic and always make you feel comfortable. All the dentists are great ( I've seen a few of them) but especially George. They are brilliant at squeezing you in with emergencies. Highly recomended.
21 June 2024
Unprompted review
Reply from Gateway Dental
Thank you so much for your kind words and glowing review! We’re thrilled to hear that our reception staff has made you feel comfortable and welcome. It's wonderful to know that you've had positive experiences with our dentists, especially George. We strive to accommodate emergencies as best as we can, and it’s great to hear that you appreciate this effort. Your recommendation means a lot to us!
Great Dental Practice 🤩
After worrying whether to change from my dentist in Hertfordshire, to where i now live in Sussex, I needn’t have worried. The reception staff are so friendly and George is a genius dentist.
Had a great Hygenist session as well.
Thank you all so much.
Highly Recommend 👌
25 June 2024
Unprompted review
Reply from Gateway Dental
Thank you for sharing your experience! We're delighted to hear that you feel confident in your decision to switch to our practice. It’s wonderful to know that our friendly reception staff and Dr Billis' expertise have made a positive impression on you. We're also pleased that you had a great session with our hygienist. Your kind words mean a lot to us, and we're here to ensure your continued satisfaction.
I needed a complex root treatment
I needed a complex root treatment so my Dentist referred me to this practice. All the staff very helpful and friendly. Had a consultation with Maria Chountala who was very kind and explained everything. Dr Georgios Billis carried out the procedure he was expert at his craft and saved my tooth. I was pretty nervous but I knew immediately I was in very capable hands, he was kind and considerate and I felt at ease.
20 June 2024
Unprompted review
Reply from Gateway Dental
Thank you for your detailed and positive review! We're glad to hear that our team made you feel welcome and supported during your visit. Dr Maria Chountala and Dr. Georgios Billis are dedicated professionals, and it’s wonderful to hear that their expertise and kindness helped ease your nerves and save your tooth. Your feedback is greatly appreciated, and we're here for any future dental needs you may have.
Gateway Dental an excellent dental practice.
Gateway Dental Practice is excellent and I highly recommend them for their patient care, attention to detail and personal service from everyone at the Practice.
19 June 2024
Unprompted review
Reply from Gateway Dental
Thank you so much for your kind review and high recommendation! We’re thrilled to hear that you appreciate our patient care, attention to detail, and the personal service provided by our team. Your positive feedback motivates us to continue delivering the best possible care to our patients.
Friendly, knowledgeable and experienced staff
Writing this review on behalf of my mum who lives in Hove. During her recent visit, the front desk staff were lovely and her treatment was excellent. The dentist and nurse taking care of her were proficient and she was booked immediately for the next visit. Thank you to Gateway Dental for taking care of her.
13 June 2024
Unprompted review
Reply from Gateway Dental
Thank you so much for taking the time to share your mum’s experience at Gateway Dental. We’re delighted to hear that our front desk staff and dental team provided such caring and proficient service during her visit. It’s our pleasure to ensure she feels comfortable and well taken care of, and we’re looking forward to seeing her at her next appointment. Thanks again for choosing Gateway Dental!
Very good experience having had my…
Very good experience having had my tooth out. All very smooth, and Dr Kosta has been a very professional wonderful clinician.
13 June 2024
Unprompted review
Reply from Gateway Dental
Thank you for your kind words! We’re glad to hear that your experience with Dr. Kosta was smooth and professional. Our team strives to make every procedure as comfortable as possible. We appreciate you choosing our clinic for your dental care and look forward to assisting you with any future dental needs.
Paid £80 for nothing
Paid £80 for a consultation, they looked in my mouth said everything looks okay. They wanted to take three x-rays but didn't as I didn't have the funds. They would not allow me to owe them.
The week after my tooth split in half.
RIP OFF!
5 June 2024
Unprompted review
Reply from Gateway Dental
Thank you for sharing your experience with us. We’re genuinely sorry to hear about your recent visit and the subsequent issue with your tooth. It sounds frustrating, and we do understand why you’re upset.
The consultation fee covers a comprehensive oral examination and professional advice from our dental experts. While an examination can sometimes appear brief, it’s a critical step to identify potential issues and recommend necessary treatments. We regret that the limitations on funding prevented us from performing the X-rays, which are often necessary but do not usually show cracks within a tooth.
We are committed to providing high-quality care and ensuring our patients’ satisfaction. Please get in touch with us directly so we can discuss your concerns and find a way to address them. Your feedback is invaluable, and we want to make things right for you.
Thank you - Gateway Dental
I’m 42 and suffer with anxiety quite…
I’m 42 and suffer with anxiety quite intensely. This has stopped me going to the dentist for many years. However I needed a tooth out so had to do it. These guys not only have fix my tooth, I am now booked for regular checks. They help me every step of the way in building my confidence and I’m now not anxious about the dentist. Great work highly recommended. From Marc a real customer
11 June 2024
Unprompted review
Reply from Gateway Dental
Thank you for sharing your experience, Marc. We're so glad to hear that our team was able to support you through your dental procedure and help ease your anxiety. It's wonderful that you're now comfortable with regular check-ups. We appreciate your kind words and recommendation. We look forward to continuing to provide you with great care!
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