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Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, especially the remotes, for their perfect functionality and ease of programming. Many people highlight the excellent service, noting the helpfulness of the staff in identifying the correct product and providing clear instructions. The delivery service is consistently described as quick and efficient, with many orders arriving within a few days or even the next day. The ordering process is also commended for being easy and straightforward. However, some customers experienced issues with their orders, such as receiving a different or incorrect part. A few people also mentioned difficulties with pairing their remotes or not receiving their ordered item in a timely manner.

What people talk about most

Product

Consumers express satisfaction with the product. Many reviewers highlight its flawless operation since... See more

Service

Users describe positive interactions with service. Many reviewers highlight the first-class, efficient, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy, with some... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Order came through in couple of days. Remotes works perfectly, programmed and cloned different frequencies into one duplicate remote, GR20 UNI to be specific. Came with instructions which was slig... See more

Rated 5 out of 5 stars

What a great company. We needed some replacement Hormann garage roller door remotes. We ordered from GateRemotes Ltd and they were such a reasonable price. The YouTube clips and instructions includ... See more

Rated 5 out of 5 stars

We all rely a lot on our electronic devices. It is the moment , although rare, that after many years of reliability something doesn’t quite work. In my case through perpetual long term reliability wit... See more

Rated 5 out of 5 stars

My 2 garages shared 2 Gliderol zappers for more than 20 years until one was lost last year. The local garage door dealers declared them obsolete, leaving me with just one working until I discovered Ga... See more


Company details

  1. Security Equipment Store

Written by the company

Gate Remotes supply replacement remotes for garage doors, electric gates and much more. Easy to program gate remotes available to buy online today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

748 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great website which makes it easy to ensure get right remote. Very quick service and very easy to follow instructions-I am useless with technical things but managed to set up the remotes myself at first try.

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Ordering a remote control was easy

Ordering a remote control was easy and it arrived quickly
I then found I had an older garage door motor which did not connect to the new remote
I called for instructions and received a complete guide for connecting the remote which was done in five minutes
Great service welldone

19 September 2025
Unprompted review
Rated 1 out of 5 stars

Buyer beware, breach of contract!

Gate remotes Ltd sent out different remotes to the ones I ordered with a flyer explaining they were functionally identical. I didn't want the ones they had sent me and they accepted a return. Only 1 star because they breached contract and they said they'd refund my return postage, but never did. Buyer beware!

26 August 2025
Rated 5 out of 5 stars

This remote is the real thing

This remote is the real thing,
Paired up immediately to a spare, easy to do.
The first one I bought came from Amazon but it was a Chinese copy and did not work , so returned.
You get what you pay for.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Gliderol zappers…

My 2 garages shared 2 Gliderol zappers for more than 20 years until one was lost last year. The local garage door dealers declared them obsolete, leaving me with just one working until I discovered Gate Remotes on the web. The new zapper is identical to the 20 yr old version , arrived in 2 days and took 10 minutes to programme for perfection. A very reasonable £50, and I should really buy a 2nd one just in case the old one fails. Excellent service, top quality and superb instructions.

3 August 2025
Unprompted review
Rated 5 out of 5 stars

Have had a few gate and garage door…

Have had a few gate and garage door remotes over the past few years. Instructions for programming on YouTube are simple to follow. Can contact the company for help or advice by telephone or email. Won't use any other company.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service.

Couldn't get my new remote to work... turns out I'd ordered the wrong frequency.
Rang the company, got a human who diagnosed the problem, and my garage door is functioning well again.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent advice and servicee

Approached them for advice about replacing my 20+ year old remote which I was not surprised to find was no longer available. They were very helpful in identifying a suitable replacement and in particular pointing our from the photographs I provided how and where to connect the receiver kit. I was able to install the receiver kit successfully following the advice and it has worked well for the last 3 months

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Enquired about new key fobs for gates as we have just moved in, they were very helpful and fast delivery

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

An overall good service providing prompt and timely delivery.
The postage charges are also very good which helps us to remain in a competitive position within our market.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service

We have an older system and these guys are the only place that stocks the remote. Arrives on time and also refunded a wrong order and sent the correct one really quickly . Great service .

18 September 2025
Unprompted review
Rated 4 out of 5 stars

Service all round!

So pleased we bought our replacement remote control from a good company - arrived next day and when it didn't pair automatically, was able to phone (PHONE!) and immediately got advice and was sent alternative instructions, which worked. Well worth paying for a proper product with real backup! ANd still good value. (don't normally do reviews, but for this ...)

16 September 2025
Unprompted review

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