I've been trying to transfer my US dollars from Gatehub to my bank account in the USA for a very, very long time, but Gatehub no longer facilitates transfers to the US. I've asked their support many... See more
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I have setup GateHub wallet back in December to store my Ripple. Later decided to move my coins elsewhere. I then realised that creator of that wallet has put in place a cheeky reserve where 20XRP wi... See more
Company replied
Had an account from 7 or 8 years ago, used it occasionally, but had no idea it couldn't be used for UK customers, had received no info about this. Anyway, would allow me to withdraw most of funds (som... See more
Huge thank you to Emma and Anna at GateHub Support team for helping me with an otherwise tricky update of my GateHub account. I moved address and was confirming my new details, but had difficulty with... See more
Company replied
Company details
Written by the company
GateHub is a platform for the Internet of Value. Built on ripple protocol it allows everyone to send, receive, trade and manage any type of assets.
Contact info
Level 3 207 Regent Street, W1B 3HH, London, United States
- gatehub.net
You should know
2.1
Poor
293 reviews
Hasn’t replied to negative reviews
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I want to exchange XRP to EURO and I…
I want to exchange XRP to EURO and I always get the notification TEC Killed. So now I'm stuck with XRP and I can't even withdraw my profits. I tried over 60 times and the failed transaction costs 0.00012. The customer service is not helping me!!!
I want to control my investment all times.
16 October 2023
Unprompted review
Reply from GateHub
Hi Jay, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
Please note that when making an exchange with your XRPL wallet, you are actually creating a "fill or kill" order that will execute immediately or fail depending on the state of the market (liquidity, spread), which unfortunately cannot be changed by the support team. At the same time, please note, that if you exchange with your Hosted wallet, you are making an exchange via GateHub in a centralized way.
You can see why a transaction/offer/exchange was unsuccessful by inserting your wallet address in one of the XRPL explorers available (ex: GateHub Explorer, Bithomp Explorer).
If you have any further questions or concerns, please contact our support team and they will gladly answer your question best they can.
Cant delete account
Horrible, first my data is leaked in a massive breach. Then i cant even delete my account because i dont trust these people with my information.
15 October 2023
Unprompted review
Reply from GateHub
Hi Martijn, Thank you for taking the time to share your feedback, and we're sorry to learn that your experience fell short of your expectations.
We would like to assure you that you have the option to close your account through the account settings, specifically in the "Identity" section. To make this process as convenient as possible for you, we've prepared a detailed support article that provides step-by-step instructions on how to close your account. You can find it here: https://support.gatehub.net/hc/en-us/articles/360021170974-Account-Closure
If, for any reason, you encounter difficulties while attempting to close your account or have questions about the process, our support team is readily available to assist you. Please feel free to submit a support request, and our support agents will guide you through the necessary steps. You can initiate the process here: https://support.gatehub.net/hc/en-us/requests/new?ticket_form_id=219589
Once again, we appreciate your feedback, and we are committed to addressing this matter promptly and efficiently. Your satisfaction is important to us, and we hope to resolve any issues to your satisfaction.
Support at GateHub.net are refreshingly helpful
Huge thank you to Emma and Anna at GateHub Support team for helping me with an otherwise tricky update of my GateHub account. I moved address and was confirming my new details, but had difficulty with my video verification. Fortunately, they made the process straightforward. I've since transferred and exchanged currencies without difficulty. GateHub.net offers everything I need to hold and trade assets. Thoroughly recommended, as here, you deal with real humans.
30 August 2023
Unprompted review
Reply from GateHub
Hi Paul, thank you for your kind words! We're delighted to hear that Emma and Anna from our support team were able to help you with your account update and verification.
Your recommendation is greatly appreciated, and if you ever need assistance in the future, please don't hesitate to reach out.
Resetting 2FA
I had an outdated 2FA setup on my Authenticator App and could not log in. I sent the request via their web site, got an inmediate response, I followed the instructions and the next day I was ready to go.
Excellent and efficient support.
Thanks so much.
25 August 2023
Unprompted review
Reply from GateHub
Hi L, thank you for sharing your positive experience with our support team! We're thrilled to hear that our prompt response and instructions helped you resolve the issue with your 2FA setup. If you have any more questions or need further assistance, feel free to reach out. Thank you for choosing our platform and for taking the time to leave a review.
Account left on back burner
I had forgotten or misplaced access information; nature of the beast as a contractor living out of a suitcase; changing phones laptops and external drives regularly. I managed to find the correct seed and my password then was able to enter KYC and alter 2FA with new devices hassle free. GateHub support was excellent in aiding my accounts recovery! I am no spring chicken!
24 August 2023
Unprompted review
Reply from GateHub
Hi David, thank you for sharing your feedback. We're glad you were able to recover your access and update your account hassle-free.
Our support team is here to assist whenever needed, and we're delighted we could help you. Your positive experience means a lot to us.
They got hacked and blocked my account
They got hacked and blocked my account. Now they want me to upload my government ID when they can't even secure their own website? I can't reset my password even with my account recovery key? Wow. Can't trust these folks
19 July 2023
Unprompted review
Reply from GateHub
Dear Patrick,
We apologize for the inconvenience you experienced in accessing your funds. Your account might have been temporarily disabled for security reasons.
Once that happens you need to contact the support team and provide them with certain documents to verify your identity. Please note that we need you to prove your identity strictly for security reasons, so you can go back to using your GateHub account safely.
We kindly ask you to contact our support team again and follow the instructions for unlocking your account.
Thank you for your feedback, and we hope to resolve this issue for you as soon as possible.
Excellent customer service
Excellent customer service, and delighted that the company takes security of assets so seriously.
Well done to all.
27 May 2023
Unprompted review
Reply from GateHub
Dear Stephen, thank you for your wonderful review! We greatly appreciate your kind words regarding our customer service and asset security. If you ever need further assistance, please don't hesitate to reach out to our support team.
Thank you for choosing GateHub. We value your trust and look forward to serving you with excellence in the future.
I’ve use it since 2018 and never get…
I’ve use it since 2018 and never get problem, Easy to use for buy cryptos and transfer it.
Maybe miss a app for iOS and Android.
14 May 2023
Unprompted review
Reply from GateHub
Desr Jean, thank you for taking the time to share your positive experience with our platform. We are delighted to hear that you have been using our services since 2018 without any problems.
Regarding a missing app for iOS and Android, we are currently working on developing mobile applications, so stay tuned :)
We look forward to continue serving you in the future.
immediate reply for an inquiry sent on…
immediate reply for an inquiry sent on sunday in less than 24 Hours
1 May 2023
Unprompted review
Reply from GateHub
Dear AM, thank you for your feedback. We are thrilled to hear that you were satisfied with our prompt response to your inquiry on a Sunday, and we appreciate the opportunity to assist you.
Thank you for choosing our platform and for taking the time to leave a review.
UNABLE TO LOG-IN
I HAVE MORE THAN $15,000 IN MY WALLET AT GATEHUB BUT CANNOT ACCESS IT BECAUSE i AM UNABLE TO LOG-IN!!!!
HOW THE HELL DO YOU THINK I FEEL ABOUT THAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
24 April 2023
Unprompted review
Reply from GateHub
Hi Clay, thank you for taking the time to leave a review, and we're sorry to hear that you've had difficulty accessing your funds. We appreciate your feedback, and we'd like to assist you in resolving this issue as soon as possible.
We recommend that you contact our customer support team and provide them with any information about the problem you are experiencing. If you have already done so and have not received a response or a solution, we apologize for any inconvenience and would be happy to look into the matter further.
If you could provide the support team with your ticket ID number or any additional information, they can investigate the status of your inquiry and ensure that it is being handled appropriately. Our team is committed to providing timely and effective support to our customers, and we apologize if we have fallen short of your expectations.
Thank you again for your feedback, and we hope to resolve this issue for you as soon as possible.
I sent $500 wire from my bank to my…
I sent $500 wire from my bank to my Gatehub account like I've been doing for a couple years and the money was recieved but not added to my account. I've tried to reach support and all I got was an email to rate your the support I NEVER recieved. Im still waiting for this issue to be resolved. Thank You
8 March 2023
Unprompted review
Reply from GateHub
Hi Darren, we're sorry to hear that you have had an issue with your recent wire transfer. We understand the frustration you may be experiencing and apologize for any inconvenience this may have caused.
We would like to assure you that we take such matters seriously and will work to resolve the issue as soon as possible. If this issue has still not been resolved please open a new support ticket or DM us your ID ticket number or your email address through our social media, so we can investigate this further.
Once again, we apologize for the inconvenience this has caused and appreciate your patience while we investigate and resolve the issue.
Reliable Support
In terms of responding to my initial inquiry and my follow up questions it was excellent.
I would like to see support for USDC-Polygon. If not, please be clear on your website about which USDC is acceptable for deposit.
3 April 2023
Unprompted review
Reply from GateHub
Hi Pedro, thank you for your feedback regarding your experience with our support team. We're glad to hear that they were able to assist you effectively and promptly.
Regarding your suggestion for adding support for USDC-Polygon, we appreciate your input and will take it into consideration as we continue to expand our offerings. We support USDC as ERC-20 tokens on the Ethereum network. This means that all of these assets are tokenized on the XRPL by GateHub and can only be transferred to and from GateHub via Ethereum network. For more info on this matter please check our blog page: https://gatehub.net/blog/what-newly-added-assets/
If you have any further questions or concerns, please don't hesitate to contact us. We're always here to help and support you in any way we can.
Thank you for choosing our platform and for taking the time to leave a review.
Quick respond form the support team
Quick respond form the support team. Went well. I like their service. Exchanged XRP several times.
1 April 2023
Unprompted review
Reply from GateHub
Hi Renate, thank you for your kind words about our support team and for sharing your positive experience with our platform. We're thrilled to hear that you had a smooth and satisfying experience while exchanging XRP and using our services.
We're glad to hear that our support team was able to assist you promptly and effectively.
Thank you for choosing our platform, and we look forward to serving you again in the future.
Good customer support
Good customer support. Understood my issue and guided me through a solution
9 March 2023
Unprompted review
Reply from GateHub
Hi Clark, thank you for your positive review! We're thrilled to hear that you had a good experience with our customer support team and that we were able to help you resolve your issue.
Thank you again for choosing our platform and for taking the time to leave a review.
Reply from GateHub
Hi Andrei, thank you for taking the time to leave us a positive review! We are glad to hear that you found our response prompt and professional. We strive to provide excellent customer service and we are thrilled to hear that we were able to meet your expectations.
Thank you again for your kind words and for choosing our platform.
The decentralization of the project is…
The decentralization of the project is broken. GateHub is managed externally. Doesn't smell like honesty.
11 March 2022
Unprompted review
Reply from GateHub
Hi Oleg, thank you for your feedback. We can assure you that we operate with transparency and integrity. We strive to maintain open communication with our customers and provide them with the highest level of service and security.
If you have any further questions or concerns, please contact our support team and they will gladly answer your question best they can. We appreciate your feedback and are always looking for ways to improve our services.
Where is my SGB transaction ? SOLVED per 12-01-2023
UPDATE 12-01-2023:
I went on checking my destination account in the morning and to my enjoyment I saw my missing SGB´s on the wallet. After that I saw the email from Gatehub with the announcement that they have processed the delayed transaction. I was suprised that they argued that I need to do my KYC too in order to prevent future delays or cancellation of transactions. I was not aware that my KYC of a while ago, has expired. It has never been communicated earlier. But I will make sure that I pass KYC policy to prevent this in the future.
========================================
11-01-2023:
I dont understand why this needs to happen now with the service of Gatehub.net, as I always enjoyed an uninterupted service. All of a sudden I am going through a unpleasant interruption of service. It has to do with the requested Songbird (SGB) network transaction that I have send to my BiFrost Wallet. It never arrived and I am trying to get their attention via Support, but they are very slow and I need my SGB's right now to delegate them....Its worth about 3k of XRP's as it has been shown on my screen. I need it to get to my BitFrost ASAP. I need your assistance now as it seems that you have burned my SGB's instead of being send to my destinated walletaddress. I NEED URE ASSISTANCE!
11 January 2023
Unprompted review
Reply from GateHub
Dear Anthony, we are glad to hear that your missing SGBs have been credited to your wallet and that you received our email notification explaining the issue.
We understand that you were not aware that your profile (KYC) needed to be updated, and we apologize for any confusion this may have caused. We are constantly working to improve our communication with our customers, and we will take this feedback to heart in our efforts to better inform our users about the status of their accounts.
Thank you for taking the time to bring this matter to our attention, and we appreciate your cooperation. If you have any further questions or concerns, please do not hesitate to contact us.
Fast response with high security levels…
Fast response with high security levels implemented
21 November 2022
Unprompted review
Reply from GateHub
Dear J W, thank you for sharing your opinion. Your feedback is surely appreciated as users are our number 1 priority and we will continue doing our best and improving our services. Have a nice day!
Your support is hypocrisy and "running ahead of the locomotive" (old russian pogovorka)).
I didn't get any real support. Instead of support, they cynically advise me to look at the secret code in the settings of my account, which you blocked me. Although neither the EU sanctions package nor anything else prevents you from allowing a client in Russia to read the secret code from his account on your platform so that he can import his own funds into another account that is not subject to sanctions.
9 November 2022
Unprompted review
Reply from GateHub
Dear Максим,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
It is advisable to always keep your keys (secret, recovery) in offline storage, preferably on a paper copy.
We are very sorry you cannot access your account, however, we must follow EU regulations. More information is available at https://bit.ly/3VY1ZWR
We are closely monitoring the situation and will notify our customers as soon as the restrictions are lifted. Unfortunately, until then, restrictions will remain in effect.
GateHub - scammers
Unfortunately, the company will not publish this review, since the scammer will never admit that he is a scammer.
So this company is a company of scammers. Since it blocks the accounts of ordinary citizens. It so happened that I am a citizen of a country against which sanctions have been imposed, but I am not a politician, not a public person, just a person against whom no one has imposed any sanctions.
Despite the fact that I am a citizen of a country against which sanctions are imposed, this does not prevent me from having an account with Raiffeisen Bank, which does not block my accounts and does not deprive me of access to them. I have the opportunity to apply for a US tourist visa, as I am a respectable person, and I do not have any violations of international laws.
However, the GateHub company does not pursue the goal of dealing with each client individually, but as I can assume, it most likely has the goal of embezzlement of other people's funds, by interpreting sanctions documents, blocking my account. Yes, they sent me a link with which I can admire my account and my funds. But what are my account and funds if I cannot dispose of them? Do not replenish, do not pick up at all.
Summing up, I can say that, in my opinion, GateHub are scammers who interpret sanctions to their advantage and steal other people's funds.
18 October 2022
Unprompted review
Reply from GateHub
Dear Александр,
Thank you for posting a review. We’re sorry, but it looks like GateHub is currently unavailable at your location. GateHub is required to comply with EU regulations that restrict the use of our site in certain jurisdictions.
You can read more at https://bit.ly/3VY1ZWR
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