Utility Smart Connections Reviews 

Appart from the time scale, which is out of their hands everything was done proffesionslly and efficiently.
The crew even assisted me with filling in the trench which wad not part of their job.

Great

We cannot fault the service provided, everything was handled really well and our project manager dealt with all the parties involved including British Gas. She was always available to answer questions, when she was on holiday someone else was available and knew all about the project - more than worth the money we paid.

Happy with the company - easy to deal with, everything went to plan - yes I would recormmend this company. Paul

We booked and paid Utility Smart to install our gas supply and meter. Now won't supply meter and will be left without heating while we try and arrange for another company to do this. We called several times to clarify the situation with the meter and until the last minute where not told that they would not supply. Just make excuses (amend: maybe excuses is the wrong word but they will not acknowledge that there quotes and website, states that they will supply and fit the meter) and do not try and help. Had we known that they would not supply and install the meter we would have used another company. An appalling experience.
I have now had the displeasure of speaking with Chris, one of the company directors. I mistakenly thought that he may wish to offer some understanding of our situation and potentially some help or advice but that wasn't to be the case. I'm sure the company response will squarely put the blame on us and will no doubt say that I hung up on Chris, which is true, but I don't have the time in my working day to be lectured about how I'm wrong and they are right and the state of the power industry. The phone call was to ensure my connection went ahead as planned the following day after a threat that they would cancel the installation because I was unhappy.
Suffice it to say that I will not be recommending this company. Whilst I accept that there are far more good reviews than bad, their complaints management style is unique at best.

Great service. Turned up as expected. Fully explained everything and all was clean and tidy after the work was done

Excellent customer service. Gas installation was completed quickly and efficiently.

This company is a very professional organisation from start to finish they kept me updated on all matter and progress: well done and once again thank you..

Simon Barker

Had gas and a smart meter fitted to a property, Gemma ensured everything went smoothly with as little work on my end as possible and was always staying in contact! Would highly recommend!

I found Gemma Fletcher very helpful, she has a very personable manner, was clear about the procedure and the outcomes.She replied promptly and clearly to my e mails.
We have the gas installed and metered without problems.

Really prompt and friendly correspondence from the office.
The most competitive price - great value.
Works to connect the gas supply were done efficiently, the guys were great and friendly too. They thoroughly checked the site before beginning the work and the reinstatement of the road is the best I have seen.
Definitely a 5 star experience - thank you!

To my surprise every thing came together perfectly, no sooner had the holes been dug and the mole sent through the pipe was laid.
The asphalters were there to finish the job all in one day.
Well done!!

Happy with the service, good level of communication and great to have 1 person to talk with. Unfortunately the gas team didn’t have preferred meter box with them (Uni box) so alternative was provided (wall mounted box). But apart from that very happy with service.

Brilliant company to work with very good prices staff are very helpful

I have recently had gas laid onto my property by this firm and I can honestly say the service was first class, and would recommend them.

Absolutey top drawer !!
Would recommend too anyone
Very tidy work 👍👍👍

Very well organised set up who provided information quickly and accurately to keep me up to date at all times with progress. It is so important for consumers to know that someone at an organisation will answer the phone when contacted and give helpful information. This was such company and I would not hesitate to use them again.

They were very helpful with good communication, answered all questions that i
had. I Would definitely recommend them.

Very efficient service where several teams who were specialist in their individual area took control of each stage and worked seamlessly to complete the job on time. I was kept updated throughout the process and would recommend.

from start to finish ,I had excellent communication as to what was going to be done
The work itself was carried out very quickly and efficiently