Poor communication and cost increases after initial quote. Finally didn't get paid for our work and now this company is in administration, and not the first times by same company director. Yet, my con... See more
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We were very grateful to Chris and his team for getting us out from under a really tricky situation. A retaining wall was falling down, and taking the three gas meters and the mains supply with it. Ch... See more
Company replied
After a few quotes from other companies, i decided to go with Gas Smart connections due to Chris knowing what he was talking about. After accepting the quote the gas installation was completed in... See more
Company replied
Payment Plan The service was incredibly efficient but I don't feel the payment plan is really what it says. I've always presumed it is a way you can spread the cost over three months, however, I... See more
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Company details
Written by the company
When it comes to utility connections, meter issues and arranging supply contracts, dealing with the big 6 utility companies can be a nightmare. Utility Smart Solutions is a one-stop shop for all of your energy needs. We provide a personal service that gives our customers one point of contact throughout the duration of their project, leaving you with more time for the important things in life. From new connections and upgrades right through to registering your supply and setting up your supply contract, we’re here to make sure that everything runs like a dream. Utility solutions are our bread and butter, so our expertise and knowledge ensure there are minimal delays, and that headaches are primarily resolved by us and not the customer. We only use highly rated GIRS registered engineers who are not only required to be professional and amazing at their job but also friendly and personable like us! We challenge our customers to find other utility solution providers who can offer such a clear and simple service and have the same dedication to customer service that we have. Our promise states that the customer is king and we truly believe that. By having one dedicated adviser throughout the whole process, we can keep an often complicated process simple and pain-free, freeing up our customers’ time to focus on the rest of their project. Make the SMART choice!
Contact info
Europa House, Barcroft Street, BL9 0NT, Bury, United Kingdom
- 08006893265 / 01612226364
- Info@utilitysmart.co.uk
- gassmartconnections.co.uk
4.3
Excellent
332 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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true to there word
Gas smart connections were true there word on every aspect.i would highly recommended them
17 September 2018
Unprompted review
Reply from Utility Smart Connections
Thanks for taking the time to leave us a review Kevin, much appreciated.
High Recommend
Gas Smart Connections wasn't the cheapest quote or the most expensive (I work in the construction industry - you go for the cheapest quote, you're more than likely going to end up with engineers that do not want to be there and are looking for any reason not to install your gas supply on that day - I've seen it happen too many times). Amy has been the sole project manager throughout the whole process and kept me well informed throughout. She's been more than happy to answer any questions I had both via phone and email. The engineers that carried out the installation were excellent and polite (this is rare!) even with the nightmare neighbour. Would highly recommend Gas Smart Connections (and Amy) to anyone and would use them again in a heartbeat, really has been a painless process.
14 September 2018
Unprompted review
Reply from Utility Smart Connections
Thanks so much for the detailed review Will! We always appreciate feedback from people in the industry who truly understand the difficulties involved in utility connections and can appreciate our unique approach to making things easier for our customers. We are glad that you were happy with our service and Amy will be thrilled with her feedback. Thanks again.
Very good reliable people work done…
Very good reliable people work done fast and tidy would definitely recommend them
13 September 2018
Unprompted review
Reply from Utility Smart Connections
Thanks for the review Karl. We are glad that all went well and that you were happy with our service. Thabks again.
Cant fault them.
Cant fault them.
Dealt with Claire over the past 2 months with installation, Cadent messed me about also SSE. So Claire took over and sorted it all out from the contract to installation. Always had the time to sort this for myself took a load off!
Thank you Claire!!
12 September 2018
Unprompted review
Reply from Utility Smart Connections
Thanks so much for your wonderful review Amy. I know Claire will be very happy with that feedback and we are glad that we managed to get this all sorted for you. Thanks again!
Great service from the first phone call…
Great service from the first phone call I would highly recommend Gas smart Connections. Amy was great and extremely helpful and arranged everything that needed to be done, All work done on time and stress free, big thank you.....
2 September 2018
Unprompted review
Reply from Utility Smart Connections
Thanks for the review Colin. We always try and be as helpful as possible and deliver excellent customer service. Amy will be very happy with your feedback. Thanks again.
Fantastic service from start to finish
Fantastic service from start to finish, Carl was extremely helpful and Gas Smart dealt with everything, timely without any hitches. Definitely recommend this company
28 August 2018
Unprompted review
Reply from Utility Smart Connections
Thanks for taking the time to complete a review for us Louise. I'm glad that you were satisfied with our service. Thanks again.
High Quality Customer Service
Professional and high quality customer service.
28 August 2018
Unprompted review
Reply from Utility Smart Connections
Thanks so much for your kind feedback, it is much appreciated.
It was excellent service I'm really…
It was excellent service I'm really happy what they done thank you to the guys
21 August 2018
Unprompted review
Reply from Utility Smart Connections
Thanks for the review Adem. We are happy that all went to plan and that you were happy with our service. Thanks
Very nice company to deal with
Very nice company to deal with. They arranged for everything for the new connection. Totally stress free. Would recommend.
21 August 2018
Unprompted review
Reply from Utility Smart Connections
Thanks so much for the review Julia. We aim to make everything as simple as possible for our customers. Glad all went well. Thanks again.
Realiable and professional company
Realiable and professional company, all dealt with by the company without any hassle, they do what it says on the tin.
10 August 2018
Unprompted review
Reply from Utility Smart Connections
Thanks for the review, much appreciated and we are glad that all went well!
First class service
First class service! Did not have to lift the phone and chase etc. Chris was back to me in no time with any questions I had.
I would advise anyone to use Gas Smart Connections.
Thank you for your service.
7 August 2018
Unprompted review
Reply from Utility Smart Connections
Thanks for the lovely review Mark! We are glad that everything went smoothly and you were happy with our service.
Gas Smart new connection
I approached Gas Smart for a new connection to a new domestic property. I found them efficient, courteous and helpful. The connection was installed in good time although the new supply hasn't yet been in use. The builders on site found no problems with the connection work.
4 August 2018
Unprompted review
Reply from Utility Smart Connections
Thanks for the review Bron, it is much appreciated. Glad all went to plan. Thanks again.
Excellent service by Gas Smart
Excellent service by Gas Smart , will recommend them without any hesitation. Chris Fellone has supported us well to get connection installed.
2 August 2018
Unprompted review
Reply from Utility Smart Connections
Thanks so much for the review Mr Gill, I know that Chris will be very happy with the feedback. We are happy that everything went well and thank you for your custom. Thanks again.
Very good service from start to finish.
25 July 2018
Unprompted review
Reply from Utility Smart Connections
Thanks for taking the time to complete a review for us. We are glad that all went well and you were happy with our service. Thanks again.
This was an excellent instalation
This was an excellent instalation. From start to finish every element from survey to install was on time and everyone was very professional and helpful. I must thank Carl who from initial enquiry to project managing every element was outstanding! An excellent reasonably priced install. Thanks and recommend without hesitation.
24 July 2018
Unprompted review
Reply from Utility Smart Connections
Thanks so much for your amazing review Mike, I know that Carl will be very happy for the feedback. We are glad that everything ran so smoothly. Thanks again.
5 stars from me.
On time, pleasant, tidy, no hesitation in recommending....and I am a woman of high standards so don't give these reviews lightly!!
19 July 2018
Unprompted review
Reply from Utility Smart Connections
Thanks for the lovely review, Louise! We are glad to have met your extremely high standards and are glad everything went to plan. Thanks again
Gas connections
From start to finish we were told when the connection was and it was completed in a day gas smart connections kept you informed all the way
12 July 2018
Unprompted review
Reply from Utility Smart Connections
Thanks for the review Chris, it is much appreciated. Glad all went well!
turned up on the day and completed the…
turned up on the day and completed the installation
10 July 2018
Unprompted review
Reply from Utility Smart Connections
Thanks for the review Allan, much appreciated.
Went smoothly from start to finish
Went smoothly from start to finish, very helpful people
10 July 2018
Unprompted review
Reply from Utility Smart Connections
Glad everything went smoothly Steven, thanks for the review.
Very good job and reasonable priced
10 July 2018
Unprompted review
Reply from Utility Smart Connections
Thanks for the review Brendan, glad all went well!
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