Engineer was spot on time,extremely courteous, explained what he would be doing and even showed me as he did some of it....booking was super easy and had appointment within a week....Great service an... See more
Company replied
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Review summary
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I needed a gas safety certificate for my tenanted property quite urgently. I had never dealt with this company before but the whole process was made so easy. The website was easy to navigate, the cust... See more
The service was outstanding. Ellis was exceptional. He made the process extremely easy and took away all the headache from start to finish. I truly wish that other companies conducting even a simil... See more
Guy initially said could not do gas safe cert for 2 weeks when I told him it was running out on the 17th april he rearranged and managed to get it sorted on the 16th very happy with the service will d... See more
Company replied
4.4
Excellent
951 reviews
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Replied to 100% of negative reviews
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Efficient and professional
Really easy to book online, great communication throughout and easy to access certificate
13 April 2026
Reply from gassafetycerts.com
Hi Cadi,
Thank you so much for taking the time to leave such a lovely review – we really appreciate it.
I’m really pleased to hear you found the service efficient and professional, and that the booking process, communication, and certificate access were all easy for you. That’s exactly the experience we aim to provide, so it’s great to know everything ran smoothly.
Thanks again for your kind feedback and support.
Kind regards,
Hayley
Customer Service Manager
You should learn from the car MOT test
You should not notify your customers two months before they require a new certificate that they need one and proceed to issue one, thus the customer getting only 10 months out of a years payment. Even the government allow one to get an MOT a full month before the MOT expires.
3 April 2026
Reply from gassafetycerts.com
Hi Evan,
Thanks for your feedback, and I’m really sorry for any frustration caused.
We did send your certificate over by email yesterday, along with an explanation of how our system works. Our reminders are sent around two months in advance simply as a heads-up, so customers have plenty of time to arrange a suitable appointment. You’re always able to book the appointment for a date that works best for you, including closer to your current certificate’s expiry.
I’m sorry if this wasn’t clear at the time, but I hope the information in our email has helped clarify things. If there’s anything further you’d like us to look into or if you’d like us to review your booking in more detail, please don’t hesitate to get in touch at info@propcert.co.uk
– we’re more than happy to help.
Kind regards,
Hayley
Customer Service Manager
The company twice failed to find an…
The company twice failed to find an engineer to do a gas safety check., didn't inform me, and after two phone
calls arranged to refund the money. They seem to only be interested in larger jobs, not worth them coming for £65.00.
Won't be using this company again for EICR, ECP or CP12
11 March 2026
Unprompted review
Reply from gassafetycerts.com
Hi Jackie,
I am truly sorry for the poor experience you’ve had with us. This is far from the high standard of service we aim to provide, and I completely understand your frustration. We really value every customer, regardless of job size, and would love the chance to make this right for you. Please could you email us directly at customerservice@propcert.co.uk
so we can personally look into this and resolve the matter for you?
Thank you so much for your patience and for bringing this to our attention – your feedback is incredibly important to us.
Kind regards,
Hayley
Customer Service Manager
Dishonest company - do not recommend
Impossible to get in touch with them as they take 4 days to respond to an email and nobody answers the phone.
They also try to charge a £30 cancellation fee if they can't accommodate your timings rather than actually advertising the hours that they can do.
Do not recommend using them whatsoever, they just outsource the work to local tradesmen and charge £25 margin for poor customer service.
10 March 2026
Unprompted review
Reply from gassafetycerts.com
Hi Mo,
I’m really sorry to hear about your experience and the frustration this has caused. This is certainly not the level of service we aim to provide, particularly when it comes to response times and being able to get through to us.
We’d really like the opportunity to look into this properly for you, however we’re unable to locate your order from this review alone. Please could you email your order details to customerservice@propcert.co.uk
so we can investigate this further and address your concerns directly.
We also apologise if there was any confusion around our cancellation policy and availability — your feedback has been noted and will be reviewed internally as we are always looking to improve our communication and service.
Again, I’m very sorry for the experience you’ve had and we do hope to resolve this for you.
Kind regards,
Hayley
Customer Service Manager
This was a great experience
This was a great experience. Responsive service and competent execution.
13 February 2026
Reply from gassafetycerts.com
Hi Mike,
Thank you for taking the time to leave a review, and I’m really sorry to see that you’ve had a disappointing experience with us. That’s certainly not the standard of service we aim to provide.
We would genuinely appreciate the opportunity to look into this properly and put things right for you. Could you please email info@propcert.co.uk
with your order details and any relevant information? As soon as we receive this, we’ll investigate as a priority and come back to you directly.
Thank you for bringing this to our attention, and again, my sincere apologies for any frustration caused.
Kind regards,
Hayley
Customer Service Manager
Excellent safety check but let down by the website.
The actual safety check was fine, the engineer arrived on the appointed day having given me a text message on the day to advise of his arrival time. He then efficiently performed the safety check and all was good. The one problem I did have was on the company's website - it would not allow me to set up my account (failed to send relevant email to enable account set up) and I had to phone them in order to get my certificate. However, the agent on the phone provided my certificate within a few minutes. So that was OK.
13 January 2026
Easy to book, reliable service
It was really easy to book an engineer - although you can't specify the day or date - we were called promptly to arrange a date / time that worked. Engineer arrived on time, was courteous and did the job with no fuss.
It would be much better of there was a portal or automated SMS service to notify us of the time and name of the engineer - but it all worked out well in the end.
24 December 2025
Great service
Great service from booking to the visit very professional and efficient well done
19 December 2025
Easy to deal with
I needed a gas safety certificate for my tenanted property quite urgently. I had never dealt with this company before but the whole process was made so easy. The website was easy to navigate, the customer service team were knowledgeable and friendly and the the engineer was flexible in dealing with my tenant. No complaints whatsoever
11 December 2025
Gas inspection including any…
Gas inspection including any appliances, were carried out professionally and without any fuss.
17 December 2025
The service was outstanding
The service was outstanding. Ellis was exceptional. He made the process extremely easy and took away all the headache from start to finish.
I truly wish that other companies conducting even a similar procedure. Will defiantly be using their services again
11 December 2025
Very thourgh inspection 5 stars!
24 November 2025
Helpful in getting my Gas Safety…
Helpful in getting my Gas Safety certificate for another year.
3 December 2025
Great service well organised and easy…
Great service well organised and easy to communicate with the engineer excellent
17 November 2025
My provider couldn't came on that day
My provider couldn't came on that day, just two days later. When he did his job it was fast and accurate.
I was really satisfied.
22 November 2025
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