Engineer was spot on time,extremely courteous, explained what he would be doing and even showed me as he did some of it....booking was super easy and had appointment within a week....Great service an... See more
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Review summary
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I needed a gas safety certificate for my tenanted property quite urgently. I had never dealt with this company before but the whole process was made so easy. The website was easy to navigate, the cust... See more
The service was outstanding. Ellis was exceptional. He made the process extremely easy and took away all the headache from start to finish. I truly wish that other companies conducting even a simil... See more
Guy initially said could not do gas safe cert for 2 weeks when I told him it was running out on the 17th april he rearranged and managed to get it sorted on the 16th very happy with the service will d... See more
Company replied
4.4
Excellent
951 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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All good quick and efficient.
18 May 2026
Reply from gassafetycerts.com
Thank you for your kind review!
We’re really pleased to hear you had a great experience and found the service efficient, reliable, friendly, honest, and fair. Providing a high-quality and trustworthy service is always our priority.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
No hassle and completed on time
8 May 2026
Reply from gassafetycerts.com
Thank you for your kind review!
We’re really pleased to hear everything was completed on time with no hassle. Providing a smooth and efficient service is exactly what we aim for.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
The Electrical certification process…
The Electrical certification process was to be honest deliberately over zealous as the company were trying to generate work for themselves and this was reflected in the unfair comments contained in their report. Very dissapointing.
15 May 2026
Reply from gassafetycerts.com
Thank you for your review.
We’re sorry to hear you are disappointed with the outcome of your electrical certification and the comments within the report. We would like to reassure you that all assessments are carried out in line with current regulations and industry standards, and findings are based solely on what is observed and measured at the time of inspection.
That said, we do take feedback of this nature seriously. If you would like us to review your report or discuss any of the findings in more detail, please email info@propcert.co.uk with your order details so we can look into this further for you.
Kind regards,
Hayley
Customer Service Manager
Reply from gassafetycerts.com
Thank you for your kind review!
We’re really pleased to hear you were happy with the fast and efficient service. Providing a smooth and reliable experience is exactly what we aim for.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
Fast service, good value for money
Fast service. Good value for money. Received the certificate within 24 hours as advertised. Thanks.
8 May 2026
Reply from gassafetycerts.com
Thank you for your kind review!
We’re really pleased to hear you found the service fast, good value for money, and that you received your certificate within 24 hours as advertised. Providing a reliable and timely service is exactly what we aim for.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
They are useless …
Failed to read the form that they asked you to complete. It meant I was contacted several times instead of the tenant.
Then the contractor they initially instructed was only prepared to carry out an inspection during 14:30-16:30 which was impossible as is school pick up time.
It took several emails and me stating sort someone else or refund me and I’ll go elsewhere.
This is not the first time this has happened. I was a fool and returned, giving then a second chance. I won’t be doing that next year.
7 May 2026
Reply from gassafetycerts.com
Thank you for your review.
We’re very sorry to hear about your experience and apologise for the issues you encountered with communication and coordination, as well as the inconvenience caused by the appointment scheduling. This is clearly not the level of service we aim to provide.
We also apologise that this has happened on more than one occasion, and we fully understand your frustration.
If you are open to it, please email info@propcert.co.uk with details on how we can improve and your order information so we can review what went wrong and look into this further for you.
Kind regards,
Hayley
Customer Service Manager
Reply from gassafetycerts.com
Thank you for your kind review!
We’re really pleased to hear you had a positive experience and that the gas technician was so lovely during the visit. Providing a friendly and professional service is very important to us.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
From the initial contact the…
From the initial contact the communication and customer service was excellent. Will be using this company again. Would recommend this company to any Landlord who manages their own portfolio.
29 April 2026
Reply from gassafetycerts.com
Thank you for your kind review!
We’re really pleased to hear you were happy with the communication and customer service from start to finish, and that you’d be happy to use us again and recommend us to other landlords. Providing a reliable and supportive service for property management is exactly what we aim for.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
Reply from gassafetycerts.com
Thank you for your kind review!
We’re really pleased to hear you found the communication clear and the service professional. Providing a smooth and reliable experience is always our priority.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
Reply from gassafetycerts.com
Thank you for your great feedback!
We’re really pleased to hear you experienced great communication, fast service, and a super friendly engineer. It’s always our aim to make the process smooth and straightforward from start to finish.
Thank you again for choosing PropCert and for taking the time to share your comments.
Hayley
Customer Service Manager
Such a nice man who was not only…
Such a nice man who was not only pleasant but efficient 👍
Thank you
30 April 2026
Reply from gassafetycerts.com
Thank you for your lovely feedback!
We’re really pleased to hear that the engineer was not only pleasant but also efficient. It’s great to know you had such a positive experience, and we’ll be sure to pass your kind comments on. 👍
Thank you again for choosing PropCert and for taking the time to share your comments.
Hayley
Customer Service Manager
Reply from gassafetycerts.com
Thank you for your great feedback!
We’re really pleased to hear you were happy with the excellent service delivery. It’s always our aim to provide a smooth, efficient and reliable experience from start to finish.
Thank you again for choosing PropCert and for taking the time to share your comments.
Hayley
Customer Service Manager
GSI and Boiler service
The engineer who came was prompt, professional and finished the job swiftly. No issues at all. Will use again.
17 April 2026
Reply from gassafetycerts.com
Thank you for your great feedback!
We’re really pleased to hear that the engineer was prompt, professional, and completed the job swiftly with no issues. It’s great to know you had a smooth experience and would be happy to use our service again.
Thank you again for choosing PropCert and for taking the time to share your comments.
Hayley
Customer Service Manager
Gas safety check prior to moving
Engineer was spot on time,extremely courteous, explained what he would be doing and even showed me as he did some of it....booking was super easy and had appointment within a week....Great service and great end result with a solid pass
24 April 2026
Reply from gassafetycerts.com
Thank you for your great feedback!
We’re really pleased to hear that the engineer arrived on time, was extremely courteous, and took the time to explain the work being carried out. It’s also great to know the booking process was easy and that you were able to get an appointment within a week, with a solid result at the end.
Thank you again for choosing PropCert and for taking the time to share your experience.
Hayley
Customer Service Manager
Did the thing
Turned up, did what he needed to do, sent me the certificate I needed. Nuff said.
15 April 2026
Reply from gassafetycerts.com
Thank you for your great feedback!
We’re really pleased to hear that the engineer attended as planned, completed the work required, and that you received your certificate promptly afterwards. It’s great to know the process was simple and efficient for you.
Thank you again for choosing PropCert and for taking the time to share your comments.
Hayley
Customer Service Manager
The engineer came in time and friendly.
22 April 2026
Reply from gassafetycerts.com
Thank you for your great feedback!
We’re really pleased to hear that the engineer arrived on time and was friendly throughout the visit. It’s always great to know our customers have a smooth and positive experience.
Thank you again for choosing PropCert and for taking the time to share your comments.
Hayley
Customer Service Manager
Reply from gassafetycerts.com
Thank you for your great feedback!
We’re really pleased to hear that you found the process quick and straightforward, and that you would thoroughly recommend our service. It’s always great to know we’re delivering a smooth and efficient experience for our customers.
Thank you again for choosing PropCert and for taking the time to share your comments.
Hayley
Customer Service Manager
The engineer was on time
The engineer was on time , quick and friendly.
The website easy to use and great to have it allm in one place
14 April 2026
Reply from gassafetycerts.com
Thank you for your great feedback!
We’re really pleased to hear that the engineer arrived on time, worked quickly, and was friendly throughout the visit. It’s also great to know you found the website easy to use and helpful to have everything in one place.
Thank you again for choosing PropCert and for taking the time to share your experience.
Hayley
Customer Service Manager
HAS SAFE CERT
Guy initially said could not do gas safe cert for 2 weeks when I told him it was running out on the 17th april he rearranged and managed to get it sorted on the 16th very happy with the service will definitely use again
16 April 2026
Reply from gassafetycerts.com
Hi Steve,
Thank you for your feedback. I’m really pleased to hear that once we were made aware of your deadline, we were able to rearrange and get your Gas Safe certificate completed in time on the 16th for you.
It’s great to know you were happy with the service and that everything was resolved promptly.
We really appreciate you taking the time to leave a review, and we look forward to helping you again in the future.
Kind regards,
Hayley
Customer Service Manager
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