David whom did the gas certificate went far and beyond what needed in his checks to ensure that everything was safe and correct. Being an engineer myself not easy to impress me but he certainly did.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Engineer was spot on time,extremely courteous, explained what he would be doing and even showed me as he did some of it....booking was super easy and had appointment within a week....Great service an... See more
Company replied
I needed a gas safety certificate for my tenanted property quite urgently. I had never dealt with this company before but the whole process was made so easy. The website was easy to navigate, the cust... See more
The service was outstanding. Ellis was exceptional. He made the process extremely easy and took away all the headache from start to finish. I truly wish that other companies conducting even a simil... See more
4.3
Excellent
974 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
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Good good gd
9 January 2025
Very good
Very good. I booked in EICR and Gas Safety checks. Both engineers came round when agreed, were very friendly, and the certs came back to me in a timely manner. Thank you!
8 January 2025
Easy peasy
Wow!
Pay online and they do the rest.
I used this service for a tenant gas cert.
I was a little worried at first, as it didn't happen straight away, but it was all sorted. (It was the tenant who didn't book them in for ages)
I hope they remind me next year :-)
18 July 2024
Quick easy booking system
Quick easy booking system. Plumber contacted me withing half hour of booking to arrange date and time.
Very happy with the service.
4 January 2025
I am shock with the terrible service…
I am shock with the terrible service provided by the company. Firstly, they have missed two appointments for a gas an a electrical certificates.
Secondly, the electricians that came to the house to carried out a check, left some electrical sockets unplugged from the wall. Which it is extremely dangerous. After, I raised a complaint with the Gas Safety Certs company, they mentioned that this is not their responsibility, as they outsource these services.
In relation to the gas certificate, over 2 weeks have passed since it was made, and nonene has provided me with the certificate.
As a result, I paid for a Gas and an Electrical certificates and after 2 months , i have not yet been provided with any of these. which it is unacceptable, considering nonene from the Gas Safety Certs has contacted me.
AVOID this company!!!!
19 December 2024
Reply from gassafetycerts.com
Hello Esteban,
Thank you for bringing this to our attention, and we sincerely apologise for the experience you've had with our service. This is not the standard of service we aim to provide, and we take your concerns very seriously.
We have immediately escalated this to our electrical team, and a manager will be in touch with you soon to address the issues regarding the electrical sockets and ensure this is resolved. Additionally, I have personally emailed the team handling your Gas Safety Certificate to expedite this matter and will follow up to ensure you receive it without further delay.
Your feedback is invaluable in helping us improve, and we deeply regret the inconvenience caused. Please rest assured that we are taking steps to prevent such occurrences in the future.
Thank you
Hayley
Customer Service Manager
First class firm.
Very good from start to finish .I highly recommend to everyone.I will be using them in the future.
18 December 2024
The gas inspection was carried out without any problems it was done very quickly and the engineer was first class I am very pleased with the service I received I will with honesty recommend
The gas inspection was carried out quickly the tester was very courteous and polite the certificate was received without any problems very much appreciated I was delighted with the service you provided.
23 December 2024
They were quick to arrange the…
They were quick to arrange the inspection, and the certificate was issued the very next morning.Special appreciation for Mr. Khawer Rizvi who was professional and courteous throughout.
12 December 2024
good communication
Although the appointment was attended by the engineer later than scheduled, he was efficient and communicative with the inspection
10 December 2024
Easy and Quick
Simple to use and the gas engineer didn't even need me to be present when he did the gas safety tests for the certificate. The cost maybe a little high but the service was excellent
10 December 2024
Honesty
I was given an honest review of my safety check and was quick in resolving any issues regarding the outcome of the survey
9 December 2024
Seamless
Seamless every step of the way.
Great service and certificate is emailed on the same day.
3 December 2024
Recommend this service.
Simple to book and arange, competitive price and prompt service.
21 November 2024
Very satisfied
A bit of trepidation after British Gas just simply never turned up and finding these guys online but the whole process went very well. The inspector turned up at the date and time booked, was very polite and we had our certificate later that day.
Would use again and highly recommend.
23 November 2024
2 reminders to review and still no certificate
Lovely engineer and a good job done however I am still nearly 2 weeks on awaiting my certification. I expected in this day and age to get it straight away. Quick to send 2 reminders to review but still no certificate!
22 November 2024
Matt was very professional and helpful
Matt was very professional and helpful. Thank you
27 November 2024
I missed the gas engineer by 15 minutes…
I missed the gas engineer by 15 minutes because my father was outside on his way back. When I tried to call the gas man, he was unhelpful and refused to come back, stating he had other jobs. He also wanted to charge an additional £60 on top of my initial £140 for another call-out. I contacted customer service to explain the situation, but they responded slowly and wanted me to pay again. Overall, it was a very frustrating experience.
Highly will not recommend and stay away from this company if you don’t want to get ripped off.
Bad service avoid……!
16 November 2024
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