I had my boiler fitted 2 years ago and all been fine up until recently. It was only when my thermostat stopped working and telling the boiler what to do i realised what an error i had made. I h... See more
Company replied
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See what reviewers are saying
Had a solar PV system installed by Solar Fast (part of Gas Fast). Their sales rep Lee was fantastic - answered the hundred questions I had. Quote was much more competitive than the 3 others I sourced.... See more
Company replied
Amazing and great service from gas fast, engineer arrived on time, calling before he would come, very friendly and quick, answered are questions and queries about radiatiors. Will always use them neve... See more
Company replied
Great Company. Never had a problem with boiler since they fitted it. Easy to contact and get advice. Latest boiler yearly check went with no problems, done by engineer Ash, very professional and gives... See more
Company replied
Company details
Written by the company
We specialise in quick and thorough A-rated boiler installation, servicing and repair.
Contact info
Unit 1 Saville Road, wf10 1pe, castleford, United Kingdom
- 08000337707
- alison.draper@gasfast.org
- gasfast.org
Dont listen to sales man he lies!!!!
I had my boiler fitted 2 years ago and all been fine up until recently.
It was only when my thermostat stopped working and telling the boiler what to do i realised what an error i had made.
I had been informed by the sales man that warranty was 10 years, that it was interest free loan and service was included. I also had issue with leaking radiator which i was told would be fixed too.
When they ring you to confirm details of installation and warranty etc listen carefully and walk away.
It was a hard sell and i wish i had cancelled then.
Overpriced and hard sell techniques used.
Yes i should of walked away then and kick myself for not doing.
PLEASE BE WARNED AND DONT TAKE THE SALES MAN AS SPEAKING THE TRUTH AS HE REALLY DOESNT!!!
6 November 2024
Unprompted review
Reply from Gas Fast
Thank you for your feedback, and we’re sorry for any frustration you’ve experienced. At Gas Fast, we aim to ensure every customer fully understands their order. Before installation, we conduct a detailed care call to go over all aspects of the order, including financing terms, payment method, warranty details, and any necessary servicing. We also clarify that the 10-year warranty covers the boiler only and requires an annual service by a Gas Safe engineer, at the customer’s cost.
For your reference, we previously shared a recording of this call, which you confirmed listening to, and we’d be happy to resend it if needed.
Regarding your financing, we discussed the loan’s terms, including the 10-year term and 7.9% APR, during the call. While we understand there may have been some initial confusion, we reconfirmed the details with you, and these terms are also outlined in the documents signed with the finance company.
We recognize you have questions about the thermostat issue and the radiator leak. We initially offered to assess the radiator as a goodwill gesture, as noted in our agreement, pre-existing radiator issues aren’t covered. For the thermostat, our team recommended reaching out to the manufacturer for support, but please let us know if there’s anything more we can assist with.
Thank you again for sharing your experience, and please feel free to reach out with any other questions. We’re here to help!
avoid at all costs!
In July 2022 I recieved a leaflet through the post where this company offered a boiler on a government backed scheme, when they came to discuss it, right at the end told me I’m not eligible for the government scheme and gave me a quote, as I needed the boiler (old one was condemned) I reluctantly agreed to pay, I wasn’t made aware that the agreement was an interest first agreement!
Then when the engineer installed it I started having issues, we had very heavy rainfall and water was coming in through the flue and in flooding the boiler and kitchen, the same engineer came back out and “fixed” the issue only for it to happen again, we requested a different engineer to come and have a look, when they looked into it we found that the original guy had filled the gap with loose pieces of brick then a thin layer of cement, and the cement hadn’t dried before the rainfall, the new guy did a much better job of it, the inside of the kitchen wall was left in a bad state but at that point we just wanted nothing more to do with the company!
I asked for compensation at the time and was refused as they felt the service provided was sufficient!
Now 2 years later I discovered the amount I owe is WAY more than what the retail value of the boiler and labour and to avoid nearly £1500 in interest I would need to pay £4100 to clear the finance!
AVOID at all costs, rip off merchants!
14 August 2023
Unprompted review
Reply from Gas Fast
Hi Mark,
We are sorry that you feel this way about the service you have received from Gas Fast.
As we stated in the email sent to you on the 12th of August, we investigated your sale when we received your complaint.
During the investigation we have reviewed your order, examined all the available notes and listened to all of the calls between Gas Fast and yourself.
Our policy is always to ensure we have made a care call to review the order, confirm the boiler and thermostat purchased, and discuss the payment method.
On playback of the call, we can hear the full cost, finance details, including the APR, monthly payments, and loan term, were all thoroughly discussed with you.
During the call, you acknowledged and agreed to the terms, responding with a simple, "That's fine."
We have also reviewed the notes on the fault you reported and although we still believe the leak wasn’t caused by the fitting of your boiler, we did attend twice to rectify the situation – we can only apologise that we could not remedy the situation to your satisfaction.
Angela Washbrook
Excellent service from the staff at gas fast, friendly, polite and clean workers, would highly recommend 👍🏻
15 April 2024
Unprompted review
Reply from Gas Fast
Thank you for your kind words! We're delighted to hear that you received excellent service from our team at Gas Fast. Your recommendation means a lot to us. If you need anything else, please don't hesitate to contact the office. 👍🏻
so far so good..
so far so good... no issues with boiler or servicing. nicely.
10 November 2023
Unprompted review
Reply from Gas Fast
Thank you for your feedback! We're glad to hear that you're satisfied with the boiler and the servicing so far. If you ever have any questions or need assistance in the future, please don't hesitate to contact the office. We appreciate your support!
Great service and friendly workman
Great service and friendly workman, always happy to use again
4 May 2024
Unprompted review
Reply from Gas Fast
Thank you for your kind words! We're thrilled to hear that you enjoyed our boiler service and found our workman friendly. We look forward to hearing from you again in the future!
Take Care
Gas Fast
Reply from Gas Fast
Thank you for your feedback! We're delighted to hear that you found our boiler service prompt and professional. If you need any further assistance, feel free to contact Gas Fast again.
Avoid like the plague.
Avoid like the plague.
Very arrogant and rude.
The customer service aftercare team are not interested and clueless.
No customer skills or manners and to accuse us of lying about what the engineer said was bad and then said we hadnt paid when we had even tho the invoice number was on the payment but because it came from a diffrent account she was totally lost. She gave us the invoice number....dim or what.
Ps. In response to your reply payment methods WERE NOT discussed pryor to the service. It was the engineer that said it was £90 and HE DID say there was not rush to pay ( i have no reason to make this up) and then you hassled us for payment when i was working away..so again dont contact us as you will defo not be doing the service anymore
21 May 2024
Unprompted review
Reply from Gas Fast
Hi,
Sorry that your Gas Fast experience was not what you are expecting.
We have listened to the phone conversations you had with customer services and, although we can’t agree with your assessment, we have passed the transcript on to our Customer Service team so they can investigate.
Our payment terms are discussed before services are booked and we have a set protocol so we can trace payments as they are paid.
As your payment was late, and labelled incorrectly, the customer service team had to ask accounts to confirm it had been paid.
Once they did, we contacted you.
Thank you for removing the staff names and personal insults from your original review.
Kind Regards,
Gas Fast
Engineer was punctual
Engineer was punctual, efficient and explained the issue to be fixed clearly.
He was polite and mindful to work tidily.
15 September 2023
Unprompted review
Reply from Gas Fast
Thank you for your positive feedback! We're delighted to hear that our engineer was punctual, efficient, and clear in explaining the issue. We strive to provide polite and tidy service, and we're glad we met your expectations. If you have any further questions or need additional assistance, please don't hesitate to contact the office.
annual boiler service
Usual annual boiler service and usual quality and professional engineer, can't fault this organisation
27 March 2024
Unprompted review
Reply from Gas Fast
Thank you for your kind review! Its amazing to hear that you consistently experience high-quality and professional service during your annual boiler service. Your trust in our organization means a lot to us. If there's anything more we can do for you, please don't hesitate to let Gas Fast know.
Excellent value for money sevice
Excellent, professional value for money service provided by Gas Fast for a routine annual service. Great communication with the service and updates as to when the engineer would be available who also rang an hour before. The engineer was very polite and thorough and updated as to what was done. Have used Gas Fast before and would highly recommend.
8 May 2024
Unprompted review
Reply from Gas Fast
Thank you so much for taking the time to share your positive experience with Gas Fast! We're thrilled to hear that you found our service to be excellent, professional, and great value for money.
It's wonderful to know that our communication efforts were appreciated, and we're glad we could keep you informed about the engineer's availability. We pride ourselves on providing thorough and polite service, so we're delighted to hear that our engineer met your expectations.
We truly appreciate your continued trust in Gas Fast, and we're grateful for your recommendation. If you ever need assistance in the future, please don't hesitate to call the boiler team. Thank you again for choosing Gas Fast!
Alan Burt
Had to change my review as the company offers to pay people for their 5 star reviews and then does not follow through with the payment.
I had a boiler replaced, they drilled a hole through the external wall for one of the pipes (inside to outside direction) and this has caused a portion of render to come off. Also, caused a small leak of water when replacing boiler and this has caused a water stain on the ceiling downstairs.
5 March 2024
Unprompted review
Reply from Gas Fast
Hello Alan
Thank you for sharing your experience! We're delighted to hear that you found our service hassle-free and efficient. Ensuring that our engineers arrive on time and complete the required service to your satisfaction is always our goal. We appreciate your trust in Gas Fast and look forward to serving you again in the future. If you have any further questions or need assistance, feel free to contact the boiler team at Gas Fast.
Boiler service
Amazing and great service from gas fast, engineer arrived on time, calling before he would come, very friendly and quick, answered are questions and queries about radiatiors. Will always use them never had any problems. Thank you very much!
5 March 2024
Unprompted review
Reply from Gas Fast
Hello Laura
Thank you for your kind words! We're thrilled to hear about your positive experience with Gas Fast. Providing timely service and addressing your questions efficiently is always our priority. We appreciate your loyalty and look forward to serving you again in the future. If you ever have any further questions or need assistance, don't hesitate to contact the team.
Reply from Gas Fast
Hello Sheila
Thank you for your lovely comments & review. I have passed your kind words onto the team. If you do need anything else from the boiler team, please do not hesitate to contact the office.
Boiler installation
Have purchased a boiler off gas fast and they had to move the boiler. They have changed the flow of the water so left with no heating going upstairs and was never going to. I have to now pay £2700 on top of the 6k for extra pipe work to get the whole system working
Shocking company not helpful their warranty is not worth the paper it is written on. Never ever wanted to help
I am not the tenant i am the owner and had to work away but I was told by an independent engineer that the boiler would never have worked from day one so just fix it!!!! My house is freezing!!!!
6 April 2023
Unprompted review
Reply from Gas Fast
Hi,
We are very sorry to hear that the installation of your boiler hasn’t been as you expected.
While we will always endeavour to do exactly what the homeowner wants, in this case we were working with a tenant and cannot be held responsible for the information they related to us.
The boiler was installed in a place that was available, convenient, and safe.
We were unaware of any problems in the property until you contacted us, 15 months after the initial installation.
Unfortunately, this meant that you hadn’t reported the problem within the terms of the workmanship warranty.
Sorry, in this case, we were unable to help you but please don’t hesitate to get in touch to see if there is another way we can resolve the issue.
Ash the Fastgas boiler servicer very…
Ash the Fastgas boiler servicer very knowledgeable and nice bloke well recommended 😀👍
23 February 2024
Unprompted review
Reply from Gas Fast
Thank you so much for your positive review! We're delighted to hear that Ash, our Fastgas boiler servicer, left such a positive impression on you. We take great pride in our team's expertise and commitment to providing excellent service. Your recommendation means a lot to us, and we appreciate your trust in our services. If you have any further feedback or if there's anything else we can assist you with, please feel free to contact the office We look forward to helping you again in the future! 😀👍
Booked a boiler service with gas fast
Booked a boiler service with gas fast , the engineer turned up on time , very pleasant and clean. Customer service was excellent
13 February 2024
Unprompted review
Reply from Gas Fast
We appreciate your positive feedback! It's great to hear that your experience with Gas Fast for the boiler service was positive. Punctuality, professionalism, and excellent customer service are values we prioritize, and we're pleased that our engineer met your expectations. If you ever need assistance in the future or have any questions, feel free to contact the office. Thank you for choosing Gas Fast, and we look forward to helping you again in the future! 👍😊
Boiler service
Great experience. Helpful staff arranging annual service of our boiler. Engineer arrived on appointed date/time and was polite and efficient
12 October 2023
Unprompted review
Reply from Gas Fast
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our staff was helpful in arranging the annual service for your boiler and that the engineer arrived promptly. Politeness and efficiency are qualities we strive for, and it's wonderful to know that we met your expectations. If you ever need assistance in the future, please don't hesitate to reach contact the office. We appreciate your feedback and look forward to serving you again.
Katy was amazing very polite couldn't…
Katy was amazing very polite couldn't do enough to answer all my questions thank you so much what a credit to the company
16 February 2024
Unprompted review
Reply from Gas Fast
Thank you for your kind words! We're delighted to hear that Katy provided you with an amazing experience, demonstrating politeness and a willingness to answer all your questions. We're proud to have her as part of our team, and it's wonderful to know that she made a positive impression on you. If you have any more questions or need assistance in the future, please feel free to contact Gas Fast. We appreciate your feedback and value your satisfaction with our service. Thank you for choosing us!
Highly recommended
Had my boiler serviced.Engineer friendly and helpful and excellent customer service from Katie.
14 February 2024
Unprompted review
Reply from Gas Fast
Thank you for sharing your positive experience with us! We're pleased to hear that our engineer provided friendly and helpful service during your boiler maintenance. Additionally, it's great to know that Katie delivered excellent customer service. If you ever need assistance in the future or have any further feedback, feel free to contact Gas Fast. We appreciate your trust in our services.
All the best
Gas Fast
Excellent service as always
Excellent service as always. Really helped me out in an emergency! Thank you so much. Customer service excellent and engineers knowledge and go above and beyond to help.
1 February 2024
Unprompted review
Reply from Gas Fast
We're truly grateful for your kind words! It's fantastic to hear that we could assist you during your emergency, and we appreciate your recognition of our excellent customer service. Our team takes pride in going above and beyond, and it's rewarding to know that our engineer's knowledge and efforts were able to make a positive impact. If you ever have any further needs or questions, please don't hesitate to contact the office. Thank you for choosing our services,
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