Was 5* in the old days, Sue, Zena, Audrey, Kerry and the rest of the team all knew their stuff but since was bought out and moved to Wolverhampton it's just got worse and worse. Stopped using them no... See more
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See what reviewers are saying
Just phoned this company to ask about the cost of a replacement matrix for my 4 year old Nu-flame Energis hotbox. I was told they don't have one probably because it's now obsolete. Just phoned Nu-fla... See more
Very poor customer service. I orded some parts of the internet the internet said they were in stock I've wated 3 weeks for my delivery which never came. I phoned the help line and was told they were... See more
Company replied
I've used Gas Spares twice now and they have come up trumps each time with respect to information to ensure correct parts identified. Well packaged (maybe a bit over the top for recent small item ord... See more
Company details
Information provided by various external sources
Gas Appliance Spares is one of the leading spares distributors in the UK, we have been established for over 40 years, and pride ourselves on providing the best service within our sector. We currently hold approximately 10,000 lines in stock, with a further 20,000 on our database, all of our stock items are dispatched for next day delivery across the UK, giving engineers and merchants alike, a more fluid and efficient service to their clients.
Contact info
414 Watling Street Road, PR2 6UA, Preston, United Kingdom
- 01772 702 755
- info@gas-spares.co.uk
- gas-spares.co.uk
1.8
Poor
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a couple of sensors for my …
Ordered a couple of sensors for my Worcester boiler at 10 pm on a Tuesday night and they arrived in the post on Thursday morning, excellent service.
Website is easy to use with colour photos of items so you can compare them with your old parts to ensure suitability.
16 January 2018
Unprompted review
Good simple experience
16 January 2018
Unprompted review
excellent service from website to …
excellent service from website to delivery
16 January 2018
Unprompted review
good service well pleased
15 January 2018
Unprompted review
Excellent service
Excellent service. Parts deivered within 48 hours (a day earlier than expected) and were well packaged. Thank-you
13 January 2018
Unprompted review
Spares for gas fire good service
Good service arrived next day and had all three items for my gas fire in stock.
12 January 2018
Unprompted review
Ordered part and it arrived next day!
12 January 2018
Unprompted review
extremely quick delivery and delivery …
extremely quick delivery and delivery information recieved via email and text
11 January 2018
Unprompted review
Brilliant Service
Website good. Part delivered next day. Great service.
10 January 2018
Unprompted review
Arrived next day. Cheap price. Works fine
Arrived next day. Cheap price. Works fine.
10 January 2018
Unprompted review
Return policy lacing.
Return policy lacing.
I am entitled to return under legislation, inside 14 days...but Gas Spares not applying correct policy within this legislation.
8 January 2018
Unprompted review
Delivery on time fragile item ordered …
Delivery on time fragile item ordered well packed arrived in good order.
6 January 2018
Unprompted review
Good company but needs to keep an eye on the staff
very fast delivery from the company after i order the part online, However the lady on the end of the phone for gas spares thought she was a gas engineer and wanted my reg no. I am registered but wasn't prepared to amuse her so she gets a big fat O for being stupid!!!!
5 January 2018
Unprompted review
Reply from Gas Spares
Adrian,
I'm glad the service was good in the end, we always ask for the Gas Safe reg no so we can give those who are qualifies an additional discount, rewarding those at the heart of the industry for the training and investment they have made to become qualified.
Next time you need a part make sure to give us your number and you'll save yourself some money.
Regards
Ross
Rapid delivery
Ordered during Christmas period one afternoon, arrived the following day, couldn't believe the delivery! Would not hesitate to use again.
5 January 2018
Unprompted review
Impressive product range
Impressive product range. Delivery was within 21 hours of order being placed, noteworthy that it was during the festive season. Appliance was back in action within one hour of delevery of parts. I am a very satisfied customer.,
3 January 2018
Unprompted review
Promt and excellent service ,arrived …
Promt and excellent service ,arrived well on time.
28 December 2017
Unprompted review
very fast service item arrived next day
26 December 2017
Unprompted review
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