Garolla Reviews 

Constant comms received from start of day so fully aware of arrival time.
Work to be completed fully and clearly briefed.
Post completion of work walk through and explanation of workings vey thorough .
When I did ask for some tweaks to the finished product was swiftly completed.
Individual was exceptionally polite, with clear engagement throughout.

Louis garolla - TSE came out to repair my garage door opener. This man is efficient, friendly and knows his business. I am so happy I got Louis as my repairman. He can be trusted to take care of business properly and is a friendly chap to boot.

Excellent service from start to finish

There was no shortage of email communication with a countdown to installation date. On the day installation was carried out in the morning rather than the expected afternoon and so was finished much earlier (the only reason for the slight downgrade). Installation was carried out efficiently and quickly with no residues of any kind to clear up leaving us very happy with the installation and the explanation of door operation.

The issue is that Garolla are using franchisees to complete work, I didnt know this until the day I was due to have my door installed and nobody turned up, turns out the door was never ordered despite the surveyor confirming that someone was coming at midday of the installation date.
I had expressed that I needed the door installing before I went on holiday as the current one was broken and not secure and was then promised it would be done the week before.
I was then told that they couldnt do the week before and asked for the week im on holiday which they already knew... then as I said cancel the order they could magically do it one day later than planned.

I don think this is necessarily Garolla who are to blame but ultimately im booking the works through them and its been poorly organised.

I've only got good things to say about the experience so far with Garolla. Our new door was fitted today and very happy with it, has completely transformed the space and the house.

The staff we've dealt with have been professional, straight-forward and gone out of their way to help. Matthew Marney who did our survey was brilliant, walking us through what would work best (and giving sound advice on colour choices!). Peter Czorny who did today's installation was excellent, checked everything with us before hand, efficient fitting and what looks to be a perfect job, the walk-through at the end was a nice touch. Both were really friendly too, makes all the difference.

The door itself is quiet, quick and simple to operate and is a huge upgrade to what went before it.

The excellent service that was given by the engineer Dan Nichols reasured me that I had made the right choice .
He was punctual,polite and noligable.
I would highly recommend his service.

From initial assessment to fitting everything was 100%
I would highly recommend Garolla.

To be clear this rating of five stars is ONLY for the Engineer, Oakley, who after WEEKS of emails to this company was sent to fix our faulty door, he was prompt, courteous, efficient and very thorough this was the only pleasant part of our recent experience with Garolla
As our Case is still open with the company I would not comment on this company

Friendly and professional approach from the team.
Good communication during all the process from the day the quote was done to post fitting the garage door.
The engineer was Freddie, who was approachable, very professional and with a good sense of humour. He arrived on time, explained all the important details during the door fitting and how it works.
I am satisfied with my new garage door.

Staff obviously well-trained and courteous. You are keep well informed of process, timings etc. Explanation of how to use garage very clear. Work completed in half the time, we are very pleased with our purchase and would recommend

The fitter, Gordon, based in Newcastle was late, unprofessional and my husband had to spend FIVE HOURS assisting him on site to get the job done. He moaned throughout, tried to leave and even discussed quitting.

Unfortunately for him most of this was recorded and shared with Garolla who - guess what - have tried to brush off with a 'thank you for letting us know' message.

Cameron Dhesi has failed to acknowledge my complaint so I am seeking compensation

We moved to a property with an extremely broken and tired old garage door. Due to accessibility we desperately needed to have a functioning door. After a tonne of research Garolla came up best, so we went for it.
It was the best decision.
Communication was spot on, installation was flawless and price was spot on for what we asked for.

Wouldn't hesitate recommending this company to anyone else , A* guys.

Shout out to Astin who did a superb job.

We had a very mixed experience, which I am sure isn't typical experience. The initial survey and actual installation went well. Nonetheless, we had 3 installations postponed. The 2nd and 3rd were apparently down to issues locating and transporting our door. The 3rd postponement was not communicated with us very well and left us waiting for hours for updates. It took many hours for staff to work out exactly where the issue was. As a result our door was not installed until 9 weeks after the original date, and 14 since the survey. Colleague in the office worked hard to rectify these situations and we are grateful for this, and the necessary discounts applied. And our two installers left a positive final impression. The product itself is very good and we are very happy with this. But the process getting there was not satisfactory and surprising from a company of Garolla's stature. When trying to contact Garolla, waiting times on the phone regularly exceeded 10 mins. Sadly, despite being recommended by a friend, we would not recommend ourselves.

We had your fitter Paul Smith install our new door on Friday. He arrived at the time he’d said, he’s polite, clean and tidy and was done within a couple of hours. My sister lives opposite and had a problem with their door that was installed by Garolla a few weeks ago and was due to have someone come out to take a look but Paul sorted the problem within a few minutes. Great service would highly recommend

From start to finish I found the service professional. Everyone I dealt with was super helpful & the installer Gordon Tant was on time, tidy and super helpful at explaining everything.

I’d have no problem recommending.

Customer service useless. There’s no service after you bought and paid. Jammed doors promises of appointments, no one turns up.. people writting reviews after installation. These people are a joke. Doors jammed and contents could be easily stolen!!! They don’t care once they’ve got your money check the fb page for proof of zero communication re any problems.

Excellent experience from survey to installation and demonstration, beautiful piece of kit!

The door was installed by Phil Webster who made sure that the install went smoothly the door looks great, Phil explained how it works and cleaned away all the mess from the installation and the previous door.

Process was seamless from start to finish. Paul Smith was extremely helpful in explaining everything and taking me through the installation step by step