Im on my 3rd watch in under a year, thankfully covered by warranty but shows you exactly how reliable they are. For instance my new watch (2 days old) already has amnesia and cannot keep track of step... See more
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Had my Gard Pro Ultra 3 for a couple of weeks and already proving a great buy. Screen quality, function and response is superb and it feels very premium. Third party app allows personalisation and e... See more
Company replied
Received my new gard pro 3 for Christmas and was very happy with it with all the features /durability and toughness as advertised well from the company. Couple days later after taking the watch... See more
Company replied
Brought the Gard pro 3 for myself love the watch had problem with watch customer service were excellent the strap broke not only did they replace the strap also let me chose any other strap as well... See more
Company replied
Company details
Written by the company
Om het ultieme sporthorloge te creëren, hebben we elk element samengebracht voor een ongeëvenaarde prestatie. - Gard Pro ©
Contact info
Netherlands
- support@gardpro.nl
- gardpro.nl
4.2
Great
5K reviews
Replied to 75% of negative reviews
Typically replies within 2 weeks
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Connects to phone only 60% if time
Connects to phone only 60% if time. Am raging I threw out my smart watch 20euro from amazone. This watch the text is way to small. There is no NFC one if the reasons I bought it and as for the step completey not accurate at all. Would not recommend at all
2 February 2026
Unprompted review
Reply from Gardpro.nl
Hello, We’re very sorry to hear about the issues you’ve experienced with your Gard Pro watch and completely understand your frustration. We appreciate your feedback regarding connectivity, text size, NFC, and step tracking, as it helps us improve our products. Please contact our support team directly—we’d like to help resolve any issues and answer any questions you may have.
Bought the health watch
Bought the health watch. Took ages for it to be delivered. Tried the product for around a week and found the metrics to be wholly inaccurate. I asked for my refund and was told to reset the watch via the app as this might help. I reluctantly tried this and wore it for another few days but it was still giving incorrect information. I asked for a refund again and was told I would only get some of my money back. I stated my case that I requested a refund but was told to reset the watch. They eventually agreed and I sent off the watch back to them via recorded delivery. They refused to accept the package. I'm now emailing them again as there is no contact telephone number asking them what the hell is going on. Stay clear of this scam.
3 December 2025
Unprompted review
Reply from Gardpro.nl
Hello, We’re very sorry to hear about your experience and understand your frustration with both the product and the return process. We apologize for the inconvenience caused by the delays and issues with your refund. Please contact our support team directly—we want to investigate what happened with your return and make sure this is resolved as quickly as possible.
My Gardpro was a 50th birthday gift off…
My Gardpro was a 50th birthday gift off my parents. I’m so very disappointed it doesn’t count properly the heart rate calorie counter and blood pressure are all off. I did complain and after a few emails back and forth I was reluctantly sent a replacement. I decided to wear my fit bit on one wrist and Gardpro on the other to compare… they were miles apart. So not only is the product poor my parents have wasted money on my gift(which will remain a secret). Ive put up with it since May 2025 but now ive treated myself to a Garmin and it’s fantastic
5 May 2025
Unprompted review
Reply from Gardpro.nl
Beste, Het spijt ons zeer te horen over uw ervaring en we begrijpen uw teleurstelling, vooral omdat het horloge een cadeau was. We stellen uw feedback over de hartslag-, calorie- en bloeddrukregistratie zeer op prijs, omdat dit ons helpt onze producten te verbeteren. We zijn blij dat er een vervangend exemplaar is verzonden, hoewel we begrijpen dat dit niet aan uw verwachtingen voldeed. Als u wilt, staat ons ondersteuningsteam altijd klaar om u te helpen met vragen of problemen. Neem gerust contact met ons op.
Do NOT buy Gard Pro Ultra 3 — absolute rubbish and misleading advertisingying this watch
I regret buying this watch. After all the hype and flashy marketing, the reality is shocking.
Battery life is a joke — nowhere near what’s advertised. It doesn’t even last a full week in real use, more like 2–3 days max if you use any features at all — laughable for what they claim. The charging is slow as molasses, taking almost a day in some cases, despite the supposed “fast charging.”
The wristband is awful — cheap rubber that digs into your skin and actually irritates and damages my wrist after only a couple of days of wear.
And this isn’t just me — plenty of other buyers are complaining about quality issues: watches turning off or not staying on, step counting and sleep tracking that make no sense, and terrible customer service when you try to sort it out. Many people on review sites have had multiple faulty units sent to them, broken bands, and return hassles that make you feel like you’re stuck with a piece of junk.
This feels like a cheap Chinese rebrand with wild claims — selling you a product that doesn’t deliver—complete waste of money. I’d strongly advise against buying this. Save your cash for something that actually works.
18 November 2025
Unprompted review
Reply from Gardpro.nl
Hello, We’re truly sorry to hear about your experience and the issues you've faced with the watch. We understand your frustration with the battery life, wristband, and the overall performance. This is certainly not the experience we want our customers to have, and we’ll make sure your feedback is shared with the team to improve. Please reach out to our customer service team, and we’ll work with you on a resolution. We appreciate you sharing your thoughts, and we’re committed to making things right.
All is good product is really nice and…
All is good product is really nice and solid after 3 weeks still I have 22% battery;)
3 February 2026
Unprompted review
Reply from Gardpro.nl
Beste, Bedankt voor uw positieve beoordeling!
Reply from Gardpro.nl
Beste, Bedankt voor uw geweldige recensie!
Bought one of these as a replacement…
Bought one of these as a replacement for my Fitbit Versa 2.
Step counter was completely off to what I was doing (off my 1000s - i wore my fitbit on the other arm).
I contacted the company to say i wasn't happy & wanted to return it.
All they offered was a 50% refund & to keep the watch. I don't want to keep the watch as it's not fit for purpose. Went back to Fitbit in the end.
Have to say everything else looked like it worked OK.
1 December 2025
Unprompted review
Reply from Gardpro.nl
Hello, We’re really sorry to hear that the step counter didn’t meet your expectations and that the return process was less than satisfactory. We understand your frustration, especially when the product isn’t fit for purpose. If you’d like to further discuss your experience or seek a resolution, please feel free to reach out to our customer service team. We appreciate your feedback, and we’re committed to improving both our products and service. Thank you for sharing your thoughts.
Brought the Gard pro 3 for myself love…
Brought the Gard pro 3 for myself love the watch had problem with watch customer service were excellent the strap broke not only did they replace the strap also let me chose any other strap as well so got two replacements replied same day sent replacement same day what more can you ask of a company yes so people aren’t happy Can’t please everyone but for it was a pleasure to deal with the company
I would not hesitate to use again
Thank you gard pro excellent customer service
10 December 2025
Unprompted review
Reply from Gardpro.nl
Beste, Hartelijk dank voor uw vriendelijke beoordeling!
We zijn erg blij om te horen dat u tevreden bent over de Gard Pro en dat onze klantenservice aan uw verwachtingen heeft voldaan. We streven ernaar om eventuele problemen snel op te lossen en ervoor te zorgen dat onze klanten tevreden zijn, en we stellen uw positieve feedback zeer op prijs.
Als u nog meer hulp nodig heeft, kunt u altijd contact met ons opnemen via e-mail. We staan klaar om u te helpen en kijken ernaar uit om u weer van dienst te zijn!
Avoid this company!
Avoid this company!
Great marketing for a very average watch!! Was not good quality, features very basic!! Bought as a gift and very disappointed- when I tried to use my 30day return I was sent around the houses to try and put me off, persevered and managed to get a return label- tracking said they rejected the return! After a long time I recieved 80% refund, and pretty sure that's all I'll get! Out of pocket and frustrated!!
8 December 2025
Unprompted review
Reply from Gardpro.nl
Beste, Het spijt ons zeer te horen dat u een frustrerende ervaring heeft gehad met zowel het product als het retourproces. Dit is niet de service die wij willen bieden en wij betreuren het ten zeerste dat u hierdoor ongemak heeft ondervonden. Uw feedback is voor ons van grote waarde en wij zullen deze doorgeven aan ons team om ons proces te verbeteren. Als u dit verder wilt bespreken of aanvullende hulp nodig heeft, neem dan contact op met onze klantenservice. Wij zullen ons best doen om het probleem op te lossen. Bedankt voor het delen van uw ervaring.
watched returned, poor quality
I bought a watch from GardPro, and the quality was very poor. I returned the item the next day after receiving it and paid for the return postage myself. Instead of processing the return, the company sent the parcel back to me.
Customer service is extremely difficult to reach and has been unhelpful. This experience has been unbelievable and very frustrating.
If I do not receive a full refund of £60, including the return postage, I will escalate this matter to the appropriate consumer protection authorities.
23 January 2026
Unprompted review
Reply from Gardpro.nl
Beste, Wij bieden onze oprechte excuses aan voor de problemen die u heeft ondervonden met het retourproces en het gebrek aan ondersteuning van onze klantenservice. Dit is zeker niet de ervaring die wij onze klanten willen bieden. Neem rechtstreeks contact met ons op met uw bestelgegevens, dan zullen wij uw zaak met voorrang behandelen om een volledige oplossing te garanderen. Wij nemen dit soort zaken serieus en willen het voor u rechtzetten. Wij danken u voor het onder onze aandacht brengen van deze kwestie en stellen uw geduld zeer op prijs terwijl wij werken aan een oplossing.
Do not buy a watch from these they are…
Do not buy a watch from these they are a scam watch is shit doesn't even work properly steps are way off and everything on there heard when you send watch back they return it back to you I've ask for 40% back see if I actually get it how can they sell this to people I do not know and anyone says the watch is working fine they are lying
19 January 2026
Unprompted review
Reply from Gardpro.nl
Beste, Het spijt ons zeer te horen dat u een negatieve ervaring heeft gehad met het horloge. Wij begrijpen uw frustratie, vooral wat betreft de problemen met het bijhouden van stappen en het retourproces. Dit is zeker niet de service of productkwaliteit die wij nastreven. Neem contact op met onze klantenservice met uw bestelgegevens, dan zullen wij ervoor zorgen dat de kwestie wordt behandeld en dat er een eerlijke oplossing wordt gevonden. Wij stellen uw feedback zeer op prijs en bieden onze excuses aan voor het ongemak.
Purchased for Christmas present as all…
Purchased for Christmas present as all advert say how great and strong they are. Comfort great battery life is brilliant really easy to set up and use the bad things are they are really weak drop it about 2 feet on to a wooden bench the screen smashed into pieces the screen protection should be sold as dust protection if you rub it against a hedge it's scratch so how they show in the ads being hit with a hammer and then run over is highly incorrect
15 January 2026
Unprompted review
Reply from Gardpro.nl
Beste, Bedankt voor uw beoordeling en voor het delen van uw ervaring.
We zijn blij te horen dat u het horloge comfortabel vond, met een uitstekende batterijduur en gebruiksgemak. Het spijt ons zeer te horen dat u problemen heeft ondervonden met het scherm. Ons doel is om een duurzaam product aan te bieden, maar zoals bij elk elektronisch apparaat kan het nog steeds kwetsbaar zijn voor schokken. We stellen uw feedback zeer op prijs en zullen blijven werken aan het verbeteren van de duurzaamheid van onze apparaten.
Als u nog vragen heeft of hulp nodig heeft, kunt u altijd contact met ons opnemen via e-mail. Wij staan klaar om u te helpen!
Battery lasts 36 hours
Got given a watch for Christmas, unfortunately there were a number of issues. Including the battery life that was meant to last up to 15 days, mine lasted 36 hours, the face of the watch is huge and very uncomfortable. Tried to return it as had the receipt from the gift but as it was 30 days since my husband bought it they point blanked refused, however I’d only just received it as it was a gift. Customer service unhelpful and pretty rude! Won’t be using this company again.
25 December 2025
Unprompted review
Reply from Gardpro.nl
Hello, We’re really sorry to hear about your experience and the frustration it caused. We understand how disappointing it is when a gift doesn’t meet expectations, especially with issues like battery life and comfort. We apologize for the lack of support you received from customer service, and we’ll make sure to address this internally. Please contact us directly, and we will do our best to assist with a resolution. Thank you for sharing your feedback, and we truly apologize for the inconvenience.
Hello all. Stay clear
Hello all.
Purchased a gard pro watch it looks well plenty of features on it I went on my normal route walk run etc and I checked the watch the steps and kms were well off not correct.
I contacted the company with my issues and they said they would refund a percentage of the watch but my warranty was lost
The watch is completely useless to me as it's not accurate.
Please stick to the garmin or better alternatives this company uses bully boy tactics I won't recommend to anyone not one bit helpful
12 January 2026
Unprompted review
Reply from Gardpro.nl
Hello, We’re really sorry to hear about the issues you’ve faced with the accuracy of the watch and the experience with our customer service. This is certainly not the level of service we aim to provide. Your feedback is valuable, and we will make sure to share it with the team to improve both the product and the customer experience. Please reach out to us directly, and we’ll work towards a fair resolution. We truly apologize for the frustration caused.
Waste of money
It doesn't pick up half the steps or runs I do, I run the same route 3 times week which is 6.2km but according to my new gard Pro watch it's only 3.7km, I typically do about 25000-30000 steps a day but it only records about 5000, it's just not fit for purpose, I will be going back to fitbit or Samsung, it honestly is a waste of money, I would say you get what you pay for but you don't even get that, it was a huge disappointment
14 January 2026
Unprompted review
Reply from Gardpro.nl
Hello, We’re really sorry to hear about your experience with the accuracy of the watch. It’s disappointing when the product doesn’t meet expectations, especially with key features like step counting and distance tracking. We understand your frustration and apologize for the inconvenience. If you’d like, please reach out to our customer service team, and we’ll assist you with troubleshooting or a possible return. Thank you for sharing your feedback, and we’ll work on improving the product.
Bought a watch Grad Pro 3 but the app…
Bought a watch Grad Pro 3 but the app is not comparable with IPhone or ipad. After much email exchange I was given an address in the UK to return the watch. With recorded delivery the watch has been rejected with no reason given.
It is obviously a scam- avoid at all costs.
13 January 2026
Unprompted review
Reply from Gardpro.nl
Hello, We’re really sorry to hear about your experience with the Gard Pro and the issues you’ve faced with the app and return process. This is certainly not the level of service we want to provide. We understand your frustration and apologize for the inconvenience. Please reach out to our customer service team again with your order details, and we will ensure that your case is addressed properly. Thank you for sharing your feedback, and we are committed to resolving this for you.
An amazing watch
An amazing watch, made with quality and compared to more expensive products, just as good. I had an interaction with customer support, very quick response time and very positive outcome. Great product and company.
11 January 2026
Unprompted review
Reply from Gardpro.nl
Thank you for your positive and detailed review! We’re pleased to hear that you’re satisfied with the quality of the watch and that it meets the level of more expensive products. It’s also great to know that our customer support was able to help you quickly and effectively. Thank you for your trust in GARD PRO.
Kind regards,
GARD PRO TEAM
Had to return watch followed overly…
Had to return watch followed overly complicated process to the letter, tracked return parcel was refused by Gard Pro and returned.
Just Scammers be warned do not purchase anything from them.
10 January 2026
Unprompted review
Reply from Gardpro.nl
Hello, We’re truly sorry to hear about the difficulties you’ve had with the return process. This is definitely not the experience we aim to provide, and we sincerely apologize for the inconvenience. Please reach out to our customer service team directly, and we’ll work to resolve this for you as quickly as possible. Your feedback is important to us, and we are committed to making things right. Thank you for bringing this to our attention.
Perfectly good.
Overall, very happy. Some person wrote Gard is a scam. It is not. Perfectly good watch for the price. Only criticism would be that there are not enough watch face options (100) compared to other watches. Need to fix. Otherwise, a good purchase.
8 January 2026
Unprompted review
Reply from Gardpro.nl
Hi,
Thank you for your honest and balanced review.
We’re glad to hear that you’re very happy overall and that you feel the watch offers great value for the price. We also appreciate you sharing your feedback about the watch face options. Input like this helps us continue improving our products and experience.
Thank you for choosing GARD PRO and for taking the time to share your thoughts.
Kind regards,
GARD PRO Team
Awful for returns
I purchased a Gard pro for my son in early december for xmas.
As he’s on the autism spectrum he’s funny with certain things and didn’t like the feel of the watch.
I returned the watch within the 30 day return period with recorded delivery in perfect condition.
The watch has now been returned to me with no explanation why? All i know is on the royal mail tracked delivery said it was “refused” at the other end.
Needless to say i’m very disappointed.
Not even an explanation for why?
9 January 2026
Unprompted review
Reply from Gardpro.nl
Hello, We’re really sorry to hear about the issues you’ve experienced with the return process. We understand how frustrating this must be, especially when you followed the proper steps. Please contact us directly with your order details, and we will investigate this matter further to ensure you receive a proper resolution. We sincerely apologize for the inconvenience, and we’re committed to making things right for you. Thank you for bringing this to our attention.
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