Garden Wildlife Reviews 

521
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional quality of the items, noting that plants and furniture consistently arrive in sturdy packaging and perfect condition. Buyers also appreciate the fast and efficient delivery service, praising drivers for being friendly and helpful when dropping off heavy items at customers' homes. Some people were dissatisfied with occasional delivery delays, mentioning that certain orders took several weeks or even months to finally arrive. Others also noted occasional issues with damaged packaging, missing components, or products arriving with minor manufacturing faults that required extra effort to resolve.

What people talk about most

Product

People report positive experiences with product, frequently praising the high quality and healthy condition... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising super fast shipping, helpful... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the healthy condition of... See more

Order

Clients share ambiguous opinions on order, as while some reviewers praise seamless online purchasing and fast... See more

Service

Customers felt high satisfaction with the service, praising helpful relations and fast, efficient delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd ordered the Ascalon Blaisdon Arbour, ordering on website was straight forward no probs. Email communication good. Delivery was via FedEx, text/email updates from them were good and left the pa... See more

Company replied

Rated 5 out of 5 stars

As always garden wildlife gives a great service. Well packaged plant and no damage in transit. Quick in posting the plant off. Streptocarpus plant Celebration was in bloom with a lot of flower stems... See more

Company replied

Rated 5 out of 5 stars

Ordered Galanthus S. Arnott bulbs. When they arrived they were big healthy bulbs in bud and are now (a month later) flowering. Slightly confused to receive a text from DHL telling me my parcel from J... See more

Company replied

Rated 5 out of 5 stars

The plants arrived very quickly with care instructions which are very helpful. They arrived in perfect condition, very healthy. One or two were producing flowers which have now opened with beautiful... See more

Company replied



Company details

  1. Garden Center

About Garden Wildlife

Written by the company

Garden Wildlife was set up to source and supply great products to help UK gardeners attract more wildlife.

Many species of UK wildlife need as much help as possible and we see our gardens as the perfect oases to give them that help.

Whether you want to attract birds, butterflies, bees, hedgehogs or micro-invertebrates we'll be able to help you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

521 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(521)

162 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sturdy plants

3 study looking clematis arrived, packed securely and delivered quickly. Now it's up to me not to kill them all!!

26 August 2025
Garden Wildlife logo

Reply from Garden Wildlife

Hi Fiona.

We're glad to hear that everything arrived quickly and in great condition.

Kind regards

Jamie

Rated 5 out of 5 stars

Beautifully healthy plants.

We received 4 for the price of 3 water lilies in 3 litre pots. Amazingly good plants several in bloom and fantastically healthy and well package.
We wouldn't hesitate to buy fromm this company again.

6 August 2025
Unprompted review
Garden Wildlife logo

Reply from Garden Wildlife

Hi Helen,

We're glad to hear that the water lilies arrived healthy and in bloom for you.

Kind regards

Jamie

Rated 5 out of 5 stars

very healthy plants

very healthy plants. Delivered very quickly and exceedingly well packaged. Definitely recommend

31 July 2025
Garden Wildlife logo

Reply from Garden Wildlife

Hi Elizabeth.

We're glad to hear that the plants arrived quickly, well packaged and most importantly healthy.

Kind regards

Jamie

Rated 5 out of 5 stars

EXCELLENT. Good product and service

Really pleased with the duck house. Good quality materials and easy to follow instructions. Well packaged and arrived before the expected time . I definitely recommend this company
Thank you so much

30 July 2025
Garden Wildlife logo

Reply from Garden Wildlife

Hi Mrs Smale.

We're glad to hear that the duck house is of such great quality and easy to build, we will certainly pass this on to the manufacturer.

Kind regards

Jamie

Rated 2 out of 5 stars

An extremely disappointing purchase.

First the positives, it is well made and it did arrive as stated. Now reality this is the product information from the advertising :
Product information:
Depth 500mm / Width 500mm / Height 1450mm
Weight 10kg
UK Made
Fully assembled on delivery
10 year rot free guarantee
Treated with an oil based water repellent preservative
All materials FSC-Sourced

My table is 27 cm deep x 22 cm. They said, when I contacted them, but these are the measurements of the base, the legs! I thought they would be the measurements of the table? As you can read a bit different! They said I could arrange to send it back, my responsibility, but quite honestly the expense was too great. It sits at the back of my garden and the birds do use it but you can imagine two blackbirds fill it! Would I buy from this firm again - no! Would I recommend them - no!

11 March 2025
Rated 5 out of 5 stars

I absolutely loved the plant

I absolutely loved the plant – it's of fantastic quality! The communication throughout was top-notch, and the delivery driver was so friendly and careful when handing it to me. Thank you!

14 July 2025
Garden Wildlife logo

Reply from Garden Wildlife

Hi Julie.

We're glad to hear that the plant arrived in fantastic quality. We shall pass along the feedback regarding the delivery driver also.

Kind regards

Jamie

Rated 5 out of 5 stars

Excellent service

First rate service from start to finish

11 July 2025
Garden Wildlife logo

Reply from Garden Wildlife

Hi Frances.

We're glad to hear that our service was first rate, we hope this continues long into the future.

Kind regards

Jamie

Rated 1 out of 5 stars

I purchased a water feature in June

I purchased a water feature in June. Unfortunately, one of the LED's didn't work. I contacted them for a replacement. Since then all I've had is the runaround regarding a replacement. This company just blames the wearhouse for the delay. promised it would be delivered in two days. Never appeared. Blame the wearhouse again. Wearhouse doesn't know what happened. Will send out on a 48hr. I gave them the extra days grace. So should have been delivered on the 11th. It's now the 13th and guess what ...Still not arrived. They have lost any future custom from me. I feel they are very unreliable. And don't take responsibility.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Perfect…

Queries and communication quite wonderful, . First class responses and delivery .

4 July 2025
Garden Wildlife logo

Reply from Garden Wildlife

Hi Janet.

We're glad to hear that you're happy with our levels of communication and with the order. We hope this continues long into the future.

Kind regards

Jamie

Rated 5 out of 5 stars

When I finally got through to get some…FromFrustration to satisfaction!!

When I finally got through to get some help all was well. Couldn’t make site allow me to put different addresses in, one for billing and the other for girlfriend I wanted to send clematis too. Eventually all was sorted and my friend has received a well grown on healthy plant, I want to order the same thing but sadly currently out of stock!!! Price was also very good.

24 June 2025
Garden Wildlife logo

Reply from Garden Wildlife

Hi.

We're glad to hear that we managed to get you all sorted in the end, we hope this continues into the future.

Kind regards

Jamie

Rated 5 out of 5 stars

It arrived very quickly and not…

It arrived very quickly and not damaged!! But the box 📦 it came in was a bit of a shambles. In fact I was surprised all the pats didn’t drop out. the product it self is of good quality

18 June 2025
Garden Wildlife logo

Reply from Garden Wildlife

Hi Graham.

We're glad that everything arrived quickly and not damaged, we'll pass along the feedback about the box so hopefully this is better for the future.

Kind regards

Jamie

Rated 5 out of 5 stars

Good communication

Good communication. Went above and beyond to source the item I wanted.
Item arrived in a timely manner.
Would definitely use this company again.

2 June 2025
Garden Wildlife logo

Reply from Garden Wildlife

Hi Pamela.

We're glad we managed to get you sorted out in the end with an item you wanted. We hope this continues into the future.

Kind regards

Jamie

Rated 5 out of 5 stars

Lovely pond plants

Lovely pond plants, I’ve ordered twice now and they always come safely delivered and in good time. Thank you 🐸

10 June 2025
Garden Wildlife logo

Reply from Garden Wildlife

Hi LJ

We're glad to hear that the pond plants arrived quickly and in perfect condition.

Kind regards

Jamie

Rated 5 out of 5 stars

Fast and efficient

Fast, efficient and plants arrived in great condition

5 June 2025
Garden Wildlife logo

Reply from Garden Wildlife

Hi Andrew.

We're glad to hear that everything arrived quickly and in great condition.

Kind regards

Jamie

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