Garden Wildlife Direct Reviews 27,724

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and competitive pricing, often noting the wide selection available. Many appreciate the fast and reliable delivery service, with items arriving promptly and well-packaged. The overall service is frequently described as exceptional, making it a preferred choice for many. However, some customers have experienced issues with product quality, particularly with items like bird feeders that rusted or broke quickly, or bird seed that clumped and molded. There were also occasional problems with deliveries, such as parcels being left in inappropriate locations or missing items, though these instances were often attributed to the delivery carriers rather than the company itself.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Quality

Customers had positive experiences with quality. Many reviewers consistently praise the high quality of... See more

Price

Consumers find price to be positive, often describing products as competitively priced and offering good... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent service, often... See more

Based on these reviews

Rated 5 out of 5 stars

Great company, fast delivery and superb quality products. My birds just leave cheaper products so over the years I’ve bulk bought from here. Never had any issues with products or delivery the birds ab... See more

Rated 5 out of 5 stars

Good company to deal with. Easy to navigate website & excellent prices compared to local pet food suppliers. Delivered exactly when they promised well packaged & of great quality. Have dealt with... See more

Rated 5 out of 5 stars

Ordered a number of products which were delivered Friday 23rd January, alas one item was missing, rang them snd within an hour they had rung me back, with 'Yes this had been missed', accidents happen.... See more

Rated 5 out of 5 stars

Brilliant - first time used. Quality great & well packaged delivered quickly and into dry garage up steep drive. DPD driver cheerful and such a contrast to other delivery firms who dump parcels in rai... See more

Rated 5 out of 5 stars

If you want good quality bird food, a really good choice of seeds, nuts, suets, feeders etc, and, most importantly, competitive prices, you should use this company. I've been a customer for a number... See more

Rated 5 out of 5 stars

Good quality seed and nuts that our birds love! Similarly priced to other companies I think but often good deals on that make thus seem more affordable. Delivery always quick which was a problem I... See more

Rated 5 out of 5 stars

From order to doorstep (including a weekend) in 3 days. What more could you want?! Excellent service. Very good range of great quality products to choose from, competitively priced. Loads of very happ... See more

Rated 5 out of 5 stars

The DPD delivery person dumped 2 boxes of bird food on a wet step in the poring rain. He was instructed to leave in the porch which he would have seen if up the correct drive. It’s not like DPD they... See more

Rated 5 out of 5 stars

Very good price for the Sunflower seeds,which we have been buying from you for a number of years,always rely on your delivery, which has been delivered well on the stated day, we will certainly keep... See more

Rated 5 out of 5 stars

The sunflower seeds are well packaged in sacks, but then put it a cardboard box which was not strong enough and in my opinion was totally unnecessary, just put a despatch label on the sacks. The seeds... See more

Rated 5 out of 5 stars

Absolutely brilliant company who provide quality wild bird feeds & so much more,I've ordered twice once last Friday which came yesterday morning.And unfortunately for Garden Wildlife Direct I ordered... See more

Rated 5 out of 5 stars

I was a bit hesitant about ordering bird pellets because of the delivery charge, but I needn't have worried. There was an introductory 20% off the order and the pellets were a really good price even w... See more

Rated 5 out of 5 stars

I have used this company for many years and been pleased with the service and quality of goods but why are the coconut halves always out of stock?,i use them alot and the birds love them but there is... See more

Rated 5 out of 5 stars

I bought the 3 port Guardian seed feeder that is squirrel proof. The quality is so good and, importantly, it is very easy to clean. The prices at Gardening Wildlife are very reasonable with no loss to... See more

Rated 5 out of 5 stars

I've been ordering from Garden Wildlife Direct for several months & no problems at all. The garden birds can't get enough of the premium suet pellets. Always well-packaged & delivered promptly.

Rated 5 out of 5 stars

Super company to buy bird, badger and fox food from - particularly larger amounts Delivery is always on time and well packaged whilst the prices are highly competitive compared to buying bulk am... See more

Rated 5 out of 5 stars

Good at last being able to use reward points with the everyday current offers. It’s rare that they allow you to do this, and I’ve had loads of points expire before being able to use them effectively.... See more

Rated 5 out of 5 stars

I ordered 160 All year Round when they were on offer [there are frequent offers] I had quite a lot of stock at the time so I have only just unpacked the box. They were carefully packed and in excelle... See more

Rated 5 out of 5 stars

Usual good service thank you. Quick delivery (although delivery driver left at the wrong address, but luckily easily rectified). Good quality calci worms unlike other stockists who usually deliver mo... See more

Rated 5 out of 5 stars

Ordered yesterday and delivered today! That is such an amazing service and with free delivery too. Couldn’t ask for better. Products also of a very high quality and with good discounts. Absolute 5* se... See more

Rated 5 out of 5 stars

Always delivered on time in very well packed boxes. Our birds increase in number every year because they know they are well fed in my garden. I have been using Garden Wildlife Direct for many years a... See more

Rated 5 out of 5 stars

Excellent service all round! Good prices, excellent quality (birds won't leave the food alone!) and very quick delivery. I've recommended Garden Wildlife Direct to my friends. It's so much easier f... See more

Rated 1 out of 5 stars

I wrote to them after purchasing a product which, in my view, is not fit for purpose (a Tom Chambers Squirrel Snack Box) as within weeks of putting it out it has been literally decimated by the squirr... See more

Rated 5 out of 5 stars

This was my first purchase from Garden World Direct as my Charnwood Duck and Swan food was out of stock at my usual supplier. Very happy with the service. Ordered at 3pm Saturday and yes I did pay £... See more

Rated 5 out of 5 stars

I have ordered and received bird food (suet pellets/suet blocks/sunflower hearts/bird seed) plus feeders from here. Everything went perfectly, delivery was quick and prices were good. Could not be b... See more

Rated 5 out of 5 stars

So pleased I found this company. The team are so helpful. They are knowledgeable and really do go the extra mile. As for delivery, it’s super fast enabling me to refill my feeders with high quali... See more

Rated 5 out of 5 stars

I have been using Garden Wildlife Direct for some time now. Their products have always been of good quality and their premium fatballs are the only ones my birds will eat, (who knew birds could be so... See more

Rated 5 out of 5 stars

This Company has been my goto supplier for my wild bird food for years now! Their seed mixes & indeed peanuts, are spot on. With a great selection of mixes that just keep the birds coming back into... See more

Rated 5 out of 5 stars

I asked for the delivery to be sent quickly because of the hot weather and because I was running out! It arrived the next day in the morning after I sent the order in yesterday. Sunflower seeds, pr... See more

Rated 5 out of 5 stars

The Garden Wildlife Direct is a great company , excellent products the birds love them . I have been using them for some time now and wouldn’t go anywhere else . The only disappointment was my last de... See more

Rated 2 out of 5 stars

This company makes bold unsubstantiated claims about their sunflower hearts being the cheapest in the UK, with prices that "can't be beaten". This is simply not true. For instance, today their cheapes... See more

Rated 5 out of 5 stars

Awesome service and products as always. Everything is always top class.... I get all my bird feeds from them and the quality is always fantastic. Delivery is swift too. Definitely recommend to othe... See more

Rated 1 out of 5 stars

My friend bought a feeder advertised as "squirrel and large bird proof." Within minutes, she filmed a parakeet happily feeding from it. She contacted the company with the video as proof but the respon... See more

Rated 5 out of 5 stars

Good product at competitive prices and good customer service. I had a problem with one of the items on my order which was sorted out quickly and simply. That's why GWD is my preferred supplier for bir... See more

Rated 5 out of 5 stars

I'm always impressed with the products I buy from Garden Wildlife Direct. This time it was their suet fat balls and mealworms, next time it'll be their all season seed mix. The birds love it all. The... See more

Rated 5 out of 5 stars

Excellent service as always. Quick delivery and as the box of bird seed is very heavy the courier very kindly asked carried it into the kitchen for me. Very friendly and smiley courier.

Rated 1 out of 5 stars

I had a large order which included a rodent and large bird proof mealworm feeder. I allowed sometime for the birds to get used to it but not a single bird has used it. I sent an e mail to the... See more

Company replied

Rated 5 out of 5 stars

Always receive good products at a reasonable price, especially those made in the UK. Their delivery service is very good and speedy. I also like the rewards scheme so I can discount future orders.

Rated 5 out of 5 stars

Brilliant service, quality and price. The customer service is superb, Tanaya responded to my email query quickly, she was helpful, polite, friendly and professional. We have made several purchases ove... See more

Rated 1 out of 5 stars

We bought a bird feeder for our grandson in November, put up late December and by May it had rusted and snapped. A poor quality product. The response from Garden Wildlife Direct was so dismissive an... See more

Rated 5 out of 5 stars

This seller provided quality products and good value. The feeders purchased to date are made for more convenient easy cleaning.. I’m impressed. Customers service is very courteous and helpful.

Rated 5 out of 5 stars

Good straight seed products, fats and mixed feed products suitable for all garden birds. Our visiting birds love them. Always well packed and delivered promptly Recommended.

Rated 5 out of 5 stars

Your service is brilliant,good value, thank you, will always order from you you've never let me down,kind regards Jackie Caws🐶😼❤️❤️🐶

Rated 5 out of 5 stars

Amazing products at good prices and really fast delivery. Will definitely be ordering more bird food pretty soon as the birds are also very happy with the products 😀

Rated 5 out of 5 stars

A good range of options are available. Bird food is good quality and competitively priced. Ordering straightforward and items arrived quickly, safely packaged

Rated 5 out of 5 stars

Apart from the fact that your website went apeshit when I tried to say that your service was great, fine. But most of your service is due to your over-worked and under-paid delivery workers which, of... See more

Rated 5 out of 5 stars

Excellent service with quick delivery of a good quality product(s) at a very realistic price. Can’t see me going anywhere else!

Rated 5 out of 5 stars

I order about twice a month and have done for years. Orders processed quickly and great discounts on a regular basis. I cannot rate them highly enough. Also a shout out for their chosen carrier.

Rated 3 out of 5 stars

No problem with ordering or delivery, Purchased 2x 12.5 kg of four seasons no mess bird seed. The problem is with this product it just clumps up in the feeder and goes mouldy, I added some black sun... See more

Rated 5 out of 5 stars

Thank you Garden Wildlife Direct for getting my order to me and resolving the problem at the courier's depot. You dealt with everything promptly and efficiently.

Rated 2 out of 5 stars

Placed an order on 26th, one part of order not delivered. Rang company to inform, told I had to wait 6 days for them to get an answer from the couriers, today I made a 3rd phone call to be told they... See more

Rated 5 out of 5 stars

Plenty of choice at good prices. Customer service is excellent. Only had one problem so far and it was sorted really quickly. Delivery is fast as well.

Rated 1 out of 5 stars

Ordered some products, they arrived, Some damaged as the packing was insufficient for fragile suet logs, Promised a refund by the store for the items damaged. A nice email saying how sorry they were,... See more

Company replied

Rated 1 out of 5 stars

This product was not as advertised. It is a long way from being ‘no waste’. There was more on the floor than in the feeder. A complete waste of money. Now I’m stuck with it . I will surprised i... See more

Company replied

Rated 1 out of 5 stars

Im really unimpressed by the item I received recently.  The holes are far too large for the screws and there was no instructions at all. You wait for customer care to be connected and find when you... See more

Company replied

Rated 5 out of 5 stars

Our first order was placed because the product range was good and represented excellent value. Everything was well packed. There will be more orders.

Rated 3 out of 5 stars

After years of great service our latest delivery was dumped in a neighbour drive. When I bought this up with Garden Wildlife their response is ‘our delivery drivers are permitted to leave deliveries w... See more

Rated 1 out of 5 stars

I picked this company from a google search for online bird food suppliers. On the site, it offered a 20% discount on first order for signing up, I provided my details and that window gave me the code.... See more


Company details

  1. Animal Feed Store
  2. Garden Center

About Garden Wildlife Direct

Written by the company

About Garden Wildlife Direct

About Us

Here at Garden Wildlife Direct we are passionate about garden wildlife and dedicated to making caring for your garden wildlife easily affordable for all.

Garden Wildlife Direct is a family run business that's proud to be the UK's largest online independent bird food supplier. We are passionate about supporting nature and we guarantee to offer the very best quality bird food at the best prices, delivered direct to your door.

Garden Wildlife Direct was started when we identified that there were so many bird and nature lovers in the UK who felt prohibited by the high cost of bird food and accessories. We made it our mission to deliver affordable bird products to the market by stripping out unnecessary costs and overheads but still retaining great product quality.

So what makes our products so good? We only trade with the best independent UK suppliers who, where possible, source product from the UK and from farmers who are committed to the Fair Nature accreditation. Our products are triple checked for quality and all of our peanuts are aflatoxin tested so you can rest assured that they are safe for your garden wildlife.

As well as bird food we also stock a huge range of feeders, bird houses, bird baths, habitats and even poultry food. We offer Free Delivery and Reward Points with every order which can be redeemed against future purchases, we really do value your custom and loyalty here at Garden Wildlife Direct. We want to make your shopping experience as pleasant and easy as possible and our friendly customer service team is on hand to help with any queries you may have before, during or after your purchase. For full terms and conditions of ordering and delivery, please see our delivery page.

Our wildlife really needs our help and support, so together let's ensure that it can thrive for our future generations.

Thank you and Happy Wildlife Watching!

The Garden Wildlife Direct Team


Contact info

4.8

Excellent

TrustScore 5 out of 5

28K reviews

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Replied to 24% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Service, Great Value

We ordered some nuts for the birds in the garden from Garden Wildlife Direct. They had by far the best price available and the service was wonderful. The delivery arrived by return. I would highly recommend this firm.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

I am more than satisfied with the…

I am more than satisfied with the Squirrel proof ground multi feeder that I ordered, it arrived within 48hrs of ordering, well packed, and of much better quality than I was expecting for the price. It came with a selection of 4 interchangeable feeding tubes, peanut, small mesh, seed and fatball. It looks smart on my lawn just below my feeding station, I just hope the birds like it as much as I do, but I expect it will take a while for them to get used to it.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Recommended.

From order to doorstep (including a weekend) in 3 days. What more could you want?! Excellent service. Very good range of great quality products to choose from, competitively priced. Loads of very happy birds here.

9 March 2026
Unprompted review
Rated 3 out of 5 stars

Goods service but let down by courier company

All products good value and seem popular with our feathered friends! Promptly dispatched but overall experience badly let down by courier company who had possession of package (confirmed by tracking and e-mail) for almost a week before delivery.

3 March 2026
Unprompted review
Rated 1 out of 5 stars

Very bad customer service 😡

Im really unimpressed by the item I received recently.  The holes are far too large for the screws and there was no instructions at all. You wait for customer care to be connected and find when you are at position 1 you get a message stating that you're busy. So you cost me the customer more money.  I won't be buying from you again and I will be putting it on trustpilot. 
Mrs Deborah Adams 

18 February 2026
Unprompted review
Garden Wildlife Direct logo

Reply from Garden Wildlife Direct

Hello Deborah, thank you for your review. I'm so sorry to hear this, I can see that we did respond to your email on the 18th explaining that the item isnt faulty and how the baffle works and asking if you were happy to try and install the baffle. We did not hear back, but if you're still looking to return the item please do get in touch and we can help with this. Kind Regards, Garden Wildlife Direct

Rated 3 out of 5 stars

Since purtchesing a grace feeding…

Since purtchesing a grace feeding station unpacked it and was imediatly dissapointed all the poles where rusty the manufacturers clame this is galvanised but there wrong rust starts on the inside then eats in to your presious galvanising rendering it not fit for purpose but its good qualty metal its a pitty its rusty inside the poles not worth £74.99 more aless £40.00 in this state back to drawing board orderd 10 febuary 2026

14 February 2026
Unprompted review
Rated 5 out of 5 stars

So pleased I found this company

So pleased I found this company. The team are so helpful. They are knowledgeable and really do go the extra mile. As for delivery, it’s super fast enabling me to refill my feeders with high quality seed and nuts.
On behalf of our London/Kent wildlife.. THANK YOU 😊

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Great value, great service and quick delivery

Brilliant service, quality and price. The customer service is superb, Tanaya responded to my email query quickly, she was helpful, polite, friendly and professional. We have made several purchases over the last 6 - 8 months and will continue to use and recommend this company.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Quick delivery and as the box of bird seed is very heavy the courier very kindly asked carried it into the kitchen for me. Very friendly and smiley courier.

20 January 2026
Unprompted review
Rated 2 out of 5 stars

Don't believe the pricing marketing hype

This company makes bold unsubstantiated claims about their sunflower hearts being the cheapest in the UK, with prices that "can't be beaten". This is simply not true. For instance, today their cheapest product is 28kg @ £43.19 (£1.54p per kg). This compares with the same Bargain Bird Food product @ £38.69 (£1.38 per kg) - i.e. a full 10% cheaper! I would add screenshots to back this up, but can't find a way to add images to the review.

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company, customer service, products all first class.

Ordered a number of products which were delivered Friday 23rd January, alas one item was missing, rang them snd within an hour they had rung me back, with 'Yes this had been missed', accidents happen. Anyhow asked if I wanted a refund, nope would rather have the product, my resident crows would never let me hear the rest of it! Sort of expected it would arrive sometime during the week, but no, text and email today Sunday 25th January to say it will be delivered today. Now if that isn't the top of customer service I don't know what is. Plus products are first rate and really competitively priced

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Super company to buy wildlife food from

Super company to buy bird, badger and fox food from - particularly larger amounts

Delivery is always on time and well packaged whilst the prices are highly competitive compared to buying bulk amounts with other wildlife food suppliers

Great communication, always fix something if it's not quite right and plenty of special offers on when you're signed up for their newsletter

10 December 2025
Unprompted review

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