The Garden Trellis Company Reviews 

1,102
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company and truly appreciate the beautiful product designs. Customers frequently praise the top-notch quality of the items, mentioning that purchases arrive quickly, are securely packaged, and look stunning once installed. People also point out the wonderful customer service, noting that delivery drivers are very considerate and helpful during drop-off. Some reviewers were not happy with long lead times, noting that delivery schedules and updates were poorly communicated after placing an order. Furthermore, a small number of consumers mentioned receiving goods with rough wooden surfaces, minor transit damage, or lightweight timber sections.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the excellent quality and... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the products are well made, sturdy, and... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting quick shipping and prompt arrivals.... See more

Service

Clients share positive opinions on service, highlighting excellent support from the initial enquiry through... See more

Order

Consumers find order satisfaction to be high, praising the excellent quality products and easy purchasing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The delivery arrived just when I anticipated, and the sizing was accurate. I'm very pleased with the product's quality. I even had the chance to speak directly with a technical expert regarding a ques... See more

Company replied

Rated 5 out of 5 stars

Terrific quality product and excellent sales and aftersales service. A pleasure to deal with. Ignore that its expensive. Cheap trellis lasts no time at all and looks shoddy very quickly. The Iroko... See more

Company replied

Rated 5 out of 5 stars

I chose the trellis painted - extra painting was not cheap but it saved a load of time (having painted trellis myself in the past). Delivered on time - though the advice of delivery time went into my... See more

Company replied

Rated 5 out of 5 stars

Excellent product and rapidly despatched. A bit pricey, I first thought, but on receipt I found the quality so vastly superior to local garden centres.

Company replied


Company details

  1. Fence Supply Store

Written by the company

Garden Trellis Company sell Trellis, Fence Panels, Arbours & more, with outstanding customer service. FSC certified wooden joinery available ready painted.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(1,102)

43 reviews in the last 12 months

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Rated 4 out of 5 stars

Your Trellis

Dealing with your company was great and your Trellis product is second to none. Giving a free small tin of touch up paint is also a thoughtful idea. However, I spent over £3000 on Trellis and when I asked for an extra free tin of touch up paint because of the size of my order, my request was refused. That’s mean, hence only 4 stars!

19 September 2024
Unprompted review
The Garden Trellis Company logo

Reply from The Garden Trellis Company

Thank you for taking the time to review us. I am sorry to hear you are unhappy with paying for additional paint. We always send a small pot of paint out of courtesy, for touching up painted items on site.

We are always reviewing our prices to ensure we are as competitive as possible which then does not allow for providing additional items free of charge. As I am sure you can appreciate, anything over and above what you have paid for that you require to complete your installation would need to be chargeable.

I am pleased to hear that you are happy with the trellis you have received from us though.

Rated 4 out of 5 stars

Frame joints not the best…

The trellis’s I brought were generally good quality but the frame joints weren’t terrific. I modified a number of them as I had to reduce the size anyway.

3 July 2024
The Garden Trellis Company logo

Reply from The Garden Trellis Company

Thank you for taking the time to leave us a review. We offer a choice of different panel options to suit everyone's budget. Our Prestige range, although a bit more expensive, have fully mitred corners on the framing and are screwed together, which may have been more what you were looking for. The panels you have purchased have stapled corners but are still an attractive alternative and I hope you are happy with your finished scheme.

Rated 4 out of 5 stars

Good company

Firstly delivery was really quick and the products were mainly very good. I bought regular slated panels and a couple of the skates were damaged which was fine as I was cutting a couple off anyway for the height. Time will tell how treated they are and how long they will last. Would have been 5 star but even spending £500 delivery was expensive

14 August 2024
Unprompted review
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Reply from The Garden Trellis Company

Thank you for your feedback. I am sorry to hear that the panels arrived damaged, although pleased these didn't cause you too much of an issue, although we would have been happy to swap these for you. We do try and keep our delivery costs down and offer free delivery to many areas of the UK. Unfortunately, because you are so far away from us (around a 450 mile round trip), you would have needed to spend £870 to qualify for the free delivery. With regard to the warranty on this product, we offer a 12 year guarantee against rot and insect attack.

Rated 5 out of 5 stars

This is the second time I have ordered…

This is the second time I have ordered from The Garden Trellis Company and on both occasions I have been delighted with the orders.
Beautifully crafted, perfect colour as stated and delivered on time.
The company has a brillaint range of Trellis designs and colours to match all tastes.

1 August 2024
Unprompted review
The Garden Trellis Company logo

Reply from The Garden Trellis Company

We are pleased to hear you are happy with everything. Thank you for taking the time to give us the positive review.

Rated 5 out of 5 stars

Very impressed with the quality of the…

Very impressed with the quality of the panels, they arrived on time and were very well packaged in cardboard. I am looking at placing another order soon.

26 July 2024
Unprompted review
The Garden Trellis Company logo

Reply from The Garden Trellis Company

Thank you for the top review!

Rated 5 out of 5 stars

The quality and finish of the bespoke…

The quality and finish of the bespoke trellis we ordered was excellent and above expectations. The customer service was impressive in that they highlighted an oversight we’d made on our order. The delivery was courteous and helpful using their own transport and staff.
I would highly recommend

19 June 2024
Unprompted review
The Garden Trellis Company logo

Reply from The Garden Trellis Company

We are pleased to hear you are happy with the Garden Trellis Co! Thanks for taking the time to give us the top review!

Rated 5 out of 5 stars

Excellent advice and high quality product.

We received excellent advice enabling us to buy exactly what we needed for that moment. We also enjoyed a most interesting tour of the workshop and were impressed with the professionalism of the staff and the quality of their products.

1 June 2024
Unprompted review
The Garden Trellis Company logo

Reply from The Garden Trellis Company

We are pleased to hear you are happy with our service. Thank you for your very positive review.

Rated 5 out of 5 stars

WPC Trellis…

I bought an 1800x900mm WPC trellis painted in 'Gorse Green'. A tin of touch up paint was also provided. A very smart and robust product.

27 July 2024
Unprompted review
The Garden Trellis Company logo

Reply from The Garden Trellis Company

Thank you for your top, positive review!

Rated 4 out of 5 stars

I can’t remember the exact description…

I can’t remember the exact description but we bought the RHS approved contemporary style slatted fence panels. We could have bought them elsewhere for far cheaper (and lesser quality) but were struggling to find anything with the smaller gaps between the slats. I’ve dropped a star due to cost (we only did the one wall for privacy and now my husband wants to do the others, ouch!) and also because there wasn’t any info on production times etc. They look fantastic though now they’re installed and the delivery guy was great. The landscapers also gave their approval as they’ve fitted several and others have not been of the same quality

26 June 2024
Unprompted review
Rated 4 out of 5 stars

Vista Screen

Vista Screen. It’s a quality product, no doubt about that. The purchase through the website was a bit iffy, as there was no final screen to tell me that everything had gone through, so I was uncertain; the money had gone but had I actually bought anything. I had to check by email.
And the wait time is lengthy as things seem to be made to order. But delivery was straightforward and everything arrived in good order.

5 July 2024
Unprompted review
The Garden Trellis Company logo

Reply from The Garden Trellis Company

Thank you for taking the time to leave us a review, I have double checked with our IT and they have confirmed that the website does go through to a thank you page after payment so I am unsure why this did not happen in this instance, I can't say it has been brought up before so I can only think it is was just one of those anomalies we all seem to just accept with computers. Regarding the lead time, the item you ordered is not made to order, we stock the panels, it is the paint finish that we apply for you which can take a few weeks. I believe the lead time we advertised on the website was around 6 weeks when you ordered, however, we have recently taken on additional staff and managed to improve this to 3-4 weeks now. I am delighted to hear that your order arrived safely and you are happy with the quality of your purchase.

Rated 5 out of 5 stars

Proud new gate owner

From my first interaction to the final delivery my experience with Liam and team was brilliant. And now having the gate door product it is clear that The GTC handle exceptionally high quality products, where I’m certain it makes for a delightful place to work. I would use The GTC again in future and strongly recommend them. Thanks again Liam!!

7 May 2024
Unprompted review
The Garden Trellis Company logo

Reply from The Garden Trellis Company

Thanks for taking the time to give us the top review! We will forward your kind words on to Liam.

Rated 5 out of 5 stars

Excellent product

The trellis is of excellent quality and looks good. Service was excellent with quick delivery.

24 April 2024
Unprompted review
The Garden Trellis Company logo

Reply from The Garden Trellis Company

Thank you for giving us the positive review.

Rated 3 out of 5 stars

Not great at delivering & unpleasant driver.

Failed to deliver on time and failed to deliver in full first time!

11 June 2024
Unprompted review
The Garden Trellis Company logo

Reply from The Garden Trellis Company

I am sorry to hear that you are dissatisfied with the service you received. I can see your order was painted and we have been a bit inundated with orders using our painted service so I can only apologise that your order took a bit longer than we would like. I can also see that the driver left a component on his van, which we had to courier to you. Which again I can only apologise for, it was certainly not the level of delivery service we strive to offer and appreciate your feedback.

Rated 5 out of 5 stars

The go-to company for garden wood products

Excellent website displaying the range of products with simple process to order online. The RHS Prestige Trellis and posts in Iroko are quality products which have been much admired by visitors. I should add that the delivery driver was most helpful, an excellent ambassador for the company.

17 April 2024
Unprompted review
The Garden Trellis Company logo

Reply from The Garden Trellis Company

We are pleased to hear you are happy with your order and our services. Thank you for taking the time to give us the top review!

Rated 5 out of 5 stars

Very Good Service

Very efficient service and prompt delivery. My order was well packaged and exactly what I was looking for.
Also, very happy with the price for this item, a good discount.

10 May 2024
Unprompted review
The Garden Trellis Company logo

Reply from The Garden Trellis Company

Thank you for taking the time to give us a positive review.

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