Horrible service! I ordered online and opt for the pickup in store option which stated you can pickup the following day. I ordered online Thursday and went there to pick up Friday afternoon around... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love Ganni, the clothes, shoes or bags have been all good but this time a big disappointment. Many threads came off from the dress, they are around the neckline you can see them when you put it on.... See more
Company replied
I bought an item as a Christmas present and it didn’t suit (order no. 01901125). So I have tried to return the item (return no. #1000123458248) I tried to return the item but after paying t... See more
Company replied
I ordered a bag from GANNI over a month ago (Order #01908868) and still haven’t received it. The delivery company has confirmed they don’t know where the parcel is, and it appears to be lost. Wha... See more
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Company details
Written by the company
At GANNI we see behaving responsibly as our moral obligation. As a certified B Corp, GANNI focuses on making more responsible choices every day to do better for our planet and community. Responsibility is at the heart of everything we do and we encourage all to take part in our journey towards becoming a more inclusive, equal and responsible business. Evolving from a distinctive Scandinavian fashion brand, GANNI is more than a way of dressing - we are a creative collective and diverse community of first movers, committed to environmental responsibility and progressive social activism, setting the tone for the next generation to follow.
Contact info
Bremerholm 4, 1069 , København K, Denmark
- +45 33 32 44 57
- customerservice@ganni.com
- ganni.com
2.2
Poor
490 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 1 month
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The customer service process is…
The customer service process is abysmal. I’m almost at three weeks, despite AI chat (which is a pretty poor AI service, from someone who works on this area), email and calls (which get “dropped”) to have over £1,000 refunded to me. I’ve wasted hours and hours of my time reaching out to them. It’s put me off ever purchasing online from them again.
16 July 2024
Unprompted review
Reply from GANNI
Hi Katie
Thank you for sharing your review.
I can see we have already resolved your inquiry via email earlier this week. 💌 Again, we apologize for not getting back to you sooner, as we're facing a high traffic in customer inquiries during our sales period.
As mentioned, we are sorry to see that your return parcel had a delay in being processed. Surely it's frustrating to be waiting for a refund of such high amount. This was handled and resolved and we hope for your understanding in our attempt to assist in the best way.
Have a nice day.
Kindly,
Michelle
Love Ganni but I am disappointed
I like Ganni, I have spent a lot of money at the brand. It’s always worked out fine when I ordered stuff and I like that it is minimal plastic in the packing.
However, although having plus size alternatives (which is amazing), a lot of the plus sizes are not in stock. What is extremely peculiar is that I get a mail about a drop, I instantly go to the Ganni website and click on the new in items that is “extended sizes” and most of the plus sizes are sold out. How is that even possible?
Either there where never any plus sizes at all, although made to look like they had that item in plus to make it look better or they had too few, hence they could sell out in a few hours (sometimes minutes). It’s always such a disappointment seeing a really cute item in extended sizes just to discover it’s “sold out”.
Ganni carry to much polyester items as well.
I would like:
*less polyester,
*more items in extended sizes,
*more copies of the items that are among the extended sizes
12 July 2024
Unprompted review
Reply from GANNI
Hi Linlin
Thank you for taking the time to share your feedback.
We’re truly grateful for your loyalty to GANNI and your appreciation of our minimal plastic packaging. 💙
We understand your frustration regarding the availability of our extended sizing items. It’s important to us that all our customers have access to the styles they love in the sizes they need. We have noted your concerns about the rapid sellout of extended sizes and apologize for any disappointment this has caused. We are continuously working to increase the inventory to meet the demand. Our goal is to ensure a more consistent and reliable availability of these items.
Thank you for being a part of the GANNI community and for helping us become a better version of ourselves. If there’s anything else we can assist you with, please feel free to write us an email via: customerservice@ganni.com 💌
Kindly,
Michelle
Best experience EVA!!
Ganni Waterfront shopping.
Shopped with Simone ⭐️
From the moment I walked in, she greeted me with a warm smile and genuine enthusiasm that instantly made me feel welcome!
Omg the best ganni girl to serve me ever!! I have loved shopping at Ganni for years but she took my experience to the next level! Offering thoughtful recommendations tailored to my needs. She made the entire shopping process not only easy but SOO enjoyable!!
She took so much time and was so patient with me! 🥹 I would 100% come back just to have her again!!
If you're looking for a delightful and professional shopping experience, make sure to seek her out. She truly is amazing!! 💖
5 July 2024
Unprompted review
Reply from GANNI
Hi Sarah
Thank you very much for sharing such nice feedback!
We are beyond thrilled to hear that you had such a good shopping experience when visiting our GANNI Waterfront store! 💖💖
Our stores does a great effort in welcoming all customers into our universe and strive to give the best and personal guidance to their abilities. So it's nice to hear that you had this exact feeling. We will share your kind words with the store and Simone!
We hope to have you visit the store again - or another one - for any future shopping with GANNI!
Kindly,
Michelle
Everything was smooth and fast
Everything was smooth and fast. Thank you
18 June 2024
Unprompted review
Reply from GANNI
Hi Ken
Thanks so much for sharing your positive review.
We're thrilled to hear that you had a smooth and fast experience, when shopping with GANNI. 👏 Hopefully it won't be the last time, and should you need our support on anything, please do not hesitate in contacting our Customer Service team.
Wishing you a nice day ahead.
Best regards,
Michelle
Absolutely horrible website
Absolutely horrible website. I ordered a dress Saturday, I get an email Monday saying it has been cancelled, because it is sold out. I go to the website again, it seems to still be in stock, but when I try to place the order it is blocked, and then suddenly it is sold out again. It would be fair if it was sold out, and this was clearly stated, but the fact that the products keeps getting sold out, and then getting back in stock, and then sold out again, makes it super frustrating.
This dress was ordered for a wedding, and now I don't have anything to wear - just an apology and a 10% discount, but they don't have the dress I want, so what do I need the discount for?
10 June 2024
Unprompted review
Reply from GANNI
Hi Sine
Thanks for sharing your review.
I'm sorry to hear that your order was cancelled, due to an stock inventory miscount. Surely we can understand how frustrating that is. 💔 We try our best to maintain 100% accuracy with our inventory at all times - however there are some rare occasions when we experience a bigger chance of inventory errors - especially during sale periods! Sadly this seems to be one of those cases.
We still do hope to assist you again some other time, and feel free to reach out to our Customer Service team, if you need our support or clarification on anything!
Have a nice day.
Kindly,
Michelle
Great customer service when an online…
Great customer service when an online purchase went missing.
The customer service team were quick with their responses and dealt with the problem very satisfactorily.
3 June 2024
Unprompted review
Reply from GANNI
Hi Lorna
Thank you for sharing your kind review!
We’re really sorry to hear that your parcel went missing during transit! That's always unsettling!
Of course, we want to help in such cases, and we're glad to hear, that you had a quick and pleasant experience with our Customer Service team, who helped you throughout.
Hopefully you still wish to shop with us again in the near future! At least you know that our team is here to support you! 💚
Kindest,
Michelle
Bad quality boots, scammed missing refund.
I brought the Ganni boots with green stitching in the autumn of 2023, after saving up for them for ages, with my birthday and Christmas presents both being Ganni vouchers. (Value of vouchers £250). Around March, the bottom of the shoe completely fell off, very bad quality. After visiting the store in Sloane Square they took the shoes and after a few days or week, I got a full refund. Great. They tried to source another pair but they had gone into the sale and the only pair left were in Bicester Village. You cannot use the ganni vouchers in stores…so no way to buy them. The lady was very nice and helpful at the beginning and tried to find a way for me to get them. But eventually I got no reply to my follow up emails as assuming there was no way for me to get them, I was ghosted. I gave up anyway as I wouldn’t buy another pair of those boots due to the poor quality and expensive price.
Fast forward to now (today 6th June), 2/3 months later, I try and buy a dress and bag online using my Ganni refunded vouchers. Unfortunately one of the vouchers has a value of 0. Now I have no boots, and I’m owed £100 in vouchers.
I am hoping this will be rectified but after this I will no longer be buying any Ganni clothing or accessories. I feel completely swindled and now I am having to spend more of my time chasing up the additional refund, after already spending my time dealing with this before.
I am giving two stars as initially I was refunded (I thought) and the customer service has been nice). For a brand I thought had integrity and good quality products, I am very disappointed.
Edit: I have received an email which states I have already used the voucher. Which is a complete lie, I have not brought anything from Ganni, since boot gate. I have asked for them to provide receipts and email evidence.
6 June 2024
Unprompted review
Reply from GANNI
Hi Lizzie
Thanks for taking the time to share your review.
We're are terribly sorry to hear about this overall bad experience you had in regards to the quality of your boots - and then the hassle with your gift cards. Surely this is not the experience we want to leave our customers with.
We have been in contact with you via email, and have already resolved the case and the confusion in regards to your gift cards, which surely were still active for you to use!
Still we want to apologize for the time spend on this case, but we do hope for your understanding in our attempt to assist and resolve the matter for you in the best possible way.
Wishing you a nice day.
Best,
Michelle
Ganni is the best brand
Ganni is the best brand! With the best employees and the highest level of service, thank you very much, keep it up⭐️✨✨✨✨✨🩵
25 May 2024
Unprompted review
Reply from GANNI
Hi Maia
Thank you so so much for sharing such kind words!
You bring out a big smile on our faces when sharing such a positive feedback. Every day we do strive to offer the highest level of service to our customers, so it's nice hearing when we succeed in that! 💘🌟
We hope to assist you again some other time soon.
Best,
Michelle
Had good experience with Ganni overall
Had good experience with Ganni overall, always throughout the years, and their customer service was always responsive. I really like this brand, keep it up!
15 May 2024
Unprompted review
Reply from GANNI
Hi Natalija
Thanks so much for sharing your kind words with us.
We are extremely happy to hear that you have had a consistent good experience with GANNI over the years, and that you always find responsive help, when needed. 👏🌸
We look forward to assist you again in the near future.
Kindest,
Michelle
Small holes in a t-shirt after 5 weeks
I ordered a t-shirt from Ganni in April and after 5 weeks I see small holes in the t-shirt. I have only worn the shirt 3 times. Quality is super bad
22 May 2024
Unprompted review
Reply from GANNI
Hi Wendy
Thank you for sharing your review.
We’re really sorry to hear about this quality isse on your t-shirt. We will gladly take a look on how to best assist you, so if you haven't already contact our Customer Service team, please go ahead and do so either via email: customerservice@ganni.com or phone +45 33 32 44 57. 💌
We look forward to hearing from you, so we can find a suitable solution with you.
Kindest,
Michelle
Amazing service …
I contacted Ganni after an item I’d been saving up for increased in price by £30. I expected a standard reply but instead they offered to honour the previous price! All I had to do was make the purchase at the higher price then get in touch once I’d received it to receive a partial refund. I’m honestly so impressed by them. It’s my first purchase directly from Ganni and it certainly won’t be my last!!
11 May 2024
Unprompted review
Reply from GANNI
Hello Gemma
Thanks for sharing your positive review!
We are so thrilled to hear that you had a nice experience after being in contact with our Customer Service team!
We always strive to assist our customers to the best of our abilities, so we love hearing when that ends up having such a positive effect! 😍
Enjoy your weekend ahead.
Kindly,
Michelle
Very friendly and helpful Customer Care
Sadly, I had to file a complaint for a defective article. Ganni's Customer Care Team were all super friendly, quick to reply and helpful to find an easy solution for my claim. Much appreciated, mange tak!
8 May 2024
Unprompted review
Reply from GANNI
Hi Katja
Thank you for the positive review!
First of all, we’re sorry to hear that you had a quality issue with your article. We are however glad to hear that you were pleased with how our Customer Service team handled your complaint. 💖
We hope that despite this quality issue, that you still wish to shop with GANNI again.
Kindest,
Michelle
Faulty Stitching on Ballerina's
I purchased a pair of the Ballerina's for my wife. As soon as she tried them on, the buckle was dettached, upon closer inspection the stitiching was faulty. The strap was not properly sown on, causing the buckle to come off. The returns policy is ridiculous especially having to send the shoes back, get a refund and re-purchase the shoes. My wife really wanted to keep the shoes - so we ended up having to pay extra to get the stitches fixed. Its such an inconvenience and a shame this happened, as we really thought this brand provided good quality products.
6 May 2024
Unprompted review
Reply from GANNI
Hi Carlo
Thanks for sharing your experience.
We're sorry to hear about this disappointing situation and hassle this has been for you and your wife. 😢
Kindly assuring you, that we do stand resourceful in assisting our customers with a claim that clearly comes from a production defect. Therefore, we always encourage to contact our Customer Service team at first before attempting to find a solution yourself.
We have replied to your email and we hope you feel happy with our offer to resolve your case. 🍀
We look forward to hear back from you via email!
Best,
Michelle
Best costumer service
Beautiful dress received after just a few days.. Had some problems with the dress, but in a short time, they responded on my email and my problem was solved.
Were sweet girls on both email and phone. 👌🏼🥰
19 April 2024
Unprompted review
Reply from GANNI
Hi Katrine
Thanks a lot for sharing these sweet words with us.
We love when we succeed in helping out our customers - regardless of what the case is - so it makes us happy that you had a nice experience both on email and phone! 🥰
We hope you feel assured in contacting us again in the future, should you need any kind og support.
Have a good weekend ahead.
Best,
Michelle
Albina rocks!
Albina, the GANNI customer service representative I communicated with, was incredibly helpful, patient, and knowledgeable. I'm very impressed by how quick the response turnaround was as well, even though the emails indicated query volumes were high and to expect some wait. Overall, I'm very pleased and this experience definitely makes me look forward to shopping at GANNI again knowing they'll have my back in case of any issues!
17 April 2024
Unprompted review
Reply from GANNI
Hi Sav
Thanks a lot for sharing such a nice review!
It makes us extremely thrilled to hear that you had this great support experience with one of our Customer Service agents! Every day we strive to offer this exact service and feeling to all our customers, so it makes us very happy to hear that your experience reflects this. 👏💘
We look much forward to assist you again in the future!
Have a nice weekend ahead of you.
Best,
Michelle
Ecstatic customer.
After looking at some trust pilot reviews I was a little bit concerned about an order. I placed on the 10th of April for two Ganni dresses. However both dresses arrived via Evri today they are the exact same quality that I bought from Tenerife when I was on holiday they fit exactly the same. The material is wonderful and I look forward to buying more in the future. I live in the uk and 1 week from ordering to delivery is amazing. So thank you very much.
17 April 2024
Unprompted review
Reply from GANNI
Hi Sarah
Thank you so much for sharing this kind review!
We're smiling from ear to ear when hearing about your pleasant shopping experience. 🤩 We hope you're loving your two new dresses and that you always feel assured, to reach our Customer Service team, if you need any kind og support prior to ordering - or for any kind of after sales service.
Wishing you a lovely weekend ahead!
Kind regards,
Michelle
Purchased a pair of knee high ganni…
Purchased a pair of knee high ganni boots only to have the heel break twice in under a year.
Took them back to be repaired and within another couple of months the heel came off again.
Having to keep having them repaired whilst under years old and over £400 is ridiculous.
17 April 2024
Unprompted review
Reply from GANNI
Hi Flo
Thanks for sharing your experience.
We're extremely sorry to hear that you're dealing with this quality issue with your boots. Surely this doesn't sound optimal at all!
We always want to assist on such cases, so if you haven't already, then please go ahead and write us an email with your complaint issue, so we can look further into how we can resolve this. You can send your email to: customerservice@ganni.com. 💌
We look forward to hear from you.
Kindly,
Michelle
Customer service responds well and…
Customer service responds well and quickly. Very helpful
12 April 2024
Unprompted review
Reply from GANNI
Hi Punnida
Thank you for sharing this kind review!
We're glad to hear that you had quick and well resolved case, when contacting us! We hope to be able to assist you just as well some time in the future. 🍀
Have a nice weekend ahead!
Kind regards,
Michelle
Quick and Helpful!
The ease and speed of help was unbelievable, barely a wait time to hear back and resolved my issue as quick as possible.
10 April 2024
Unprompted review
Reply from GANNI
Hi Amanda
Thank you so much for sharing your review.
It makes us very happy to hear that you had such a quick reply back and that your case was resolved quickly after reaching out to our Customer Service team. 😍
We hope you feel comfortable in contact us again some other time, should you need any support again!
Enjoy your weekend ahead.
Best,
Michelle
dalivery takes a long time from a Danish brand to Denmark
I ordered package a week ago from Ganni on the website it says that delivery takes up to 2-3 business days.
When I contacted Ganni customer care they said package will arrive tomorrow. GLS however says it is gonna be on Saturday. Therefore I won't be able to pick up the goods and gift it to my family living abroad for Easter. It is a bummer.
I think you should be more transparent and say that delivery takes longer. This way customers maybe won't be dissapointed.
27 March 2024
Unprompted review
Reply from GANNI
Hi Ania
Thanks for sharing your review.
As also mentioned in our email conversation, your parcel was shipped on a Friday and due to you requesting an address change directly with GLS, it can cause slight delays with the carrier, while they process and update the new delivery information to reroute the parcel correctly. 🚚
Regardless of this, we hope that your family member was pleased with the gift.
Have a nice day.
Best,
Michelle
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