GANNI Reviews 

Reply from GANNI

Nov 1, 2024

Hello D!

Thanks a lot for writing this review.

We greatly appreciate you taking the time to share this kind of feedback with us! We love hearing how our services have met your expectations of the GANNI brand, being one of your favorites! 💕👏

Hopefully, after this experience, you would still like to visit our site again, while also being assured that our Customer Service team is ready to assist you!

Wishing you a lovely weekend ahead.

Best,
Michelle

Reply from GANNI

Oct 31, 2024

Hi Hannah

Thank you for sharing your review.

It makes us very happy to hear how pleased you were with your GANNI order. 😍

However, we truly do understand how frustrating it must have been for you to ensure the delivery of the Evri carrier after 3 attempts - also considering the risk of your parcel being stolen based on your address location!

We always encourage our customers to reach out, whenever issues during transit occur, so we can do our part in communicating with the carrier service. In this instance Evri. Please do not hesitate to reach out, should you find yourself in a similar situation the next time you shop with GANNI - which we hope you will. 🍀🦋

Kind wishes,
Michelle

Reply from GANNI

Oct 23, 2024

Hello Simone

Thanks for choosing GANNI and for sharing your review!

We love hearing this kind of feedback 💕 Hopefully, this shopping experience and the swift assistance from our Customer Service team will make you want to shop with us again in the future!

Wishing you a nice rest of your day.

Kind regards,
Michelle

Reply from GANNI

Oct 23, 2024

Hi Meg

Thanks for sharing your review.

We're very sorry to hear that your first order with the carrier service got lost during transit! Surely this is always disappointing and frustrating! 💔

It seems that we have been in contact via email throughout the investigation process and compensated you for the lost order, while you've managed to place your second one. This new order is currently in transit and should arrive with you very soon. 🚚

Should you have any concerns regarding the progression of your second order, feel free to contact us, as we will gladly support you and ensure that everything is OK on your end.

Kind regards,
Michelle

Reply from GANNI

Oct 23, 2024

Hi Cheryl

Thanks for choosing GANNI and for sharing your review with us. 💙

We're glad that you were pleased with our service and website, but sorry to hear that the size of the bag didn't live up to your expectations. The majority of our bags come in different sizes and we're sorry if the website had caused confusion in you thinking you've ordered another version of the bag!

Despite this experience, we hope you still wish to visit GANNI again in the future, and should you have the slightest question, our Customer Service is ready to assist! ✨

Have a nice day.

Best,
Michelle

Reply from GANNI

Oct 14, 2024

Hello Emma

Thank you very much for your kind review!

It brings out a smile on our faces when hearing that our attempt to assist is much appreciated - even when we're not necessarily able to accommodate a specific request, but then by pleasing with an alternative offer. 🥰

We hope to see you visit us again soon, and feel free to reach out again, should you need support on anything else.

Have a nice day!

Kindest,
Michelle

Reply from GANNI

Oct 14, 2024

Hi Thea

Thanks a million for sharing your review with us! 💖

We are extremely happy to hear that you were so pleased with our services in trying to support your case! We always take accountability for our products and we're more than willing to cooperate with our customers to resolve any issue. 👏

We hope that this experience makes you want to visit GANNI.COM in the future! You know we'll be here to support!

Have a nice week ahead of you!

Best wishes,
Michelle

Reply from GANNI

Oct 10, 2024

Hi Heidi

A huge thank you for sharing such a nice review!

We are beyond thrilled to hear about your wholesome experiences whenever you have visited one of our stores in different cities, and when being in contact with our Customer Service. 💘 This is the exact feeling and experience we want to give all our customers, and it gives us so much joy hearing when we've succeeded in that.

Thank you for being part of our GANNI universe, and we hope to assist you again some other time soon! 🦋

Best wishes,
Michelle

Reply from GANNI

Oct 8, 2024

Hello Rachel

Thanks for sharing your review with us!

We're beyond thrilled to hear that you had such a smooth and fast delivery service when placing your order! Even more thrilling to hear that you're so pleased with your order! 😍

We hope to have you back again for any future shopping on GANNI.COM.

Best wishes,
Michelle

Reply from GANNI

Oct 4, 2024

Hi Hollie

Thank you for the positive review!

We’re so happy that you had a great customer experience when visiting our Postmodern Bicester store. We make a great effort to invite all customers into our universe and send them off with a nice shopping experience, so we're glad to hear that's also your impression. 🥰

We look forward to assisting you again some other time!

Kindest,
Michelle

Reply from GANNI

Sep 16, 2024

Hi Susanne

Thanks a lot for sharing your review!

We're happy to hear that you had a nice experience when being in contact with our Customer Service team. We are here to help with any kind of case, and we hope that this resulted in you being very pleased with your recent GANNI order! 🍀😍

Kindly,
Michelle

Reply from GANNI

Sep 16, 2024

Hi Jill

Thank you for sharing your review with us.

First and foremost, we were sorry to hear about your quality experience with your Tech Festival Bag. Surely this kind of rubber issue is not optimal after such short wear, and we always strive to offer the best kind of help in such cases.

Eventually, we are however glad that we managed to find a satisfying solution together with you, in being compensated for the faulty item and getting a new one.

We hope you will be very pleased with your new bag! 🌸

Kind regards,
Michelle

Reply from GANNI

Updated Sep 5, 2024

Hi James

Thanks for sharing your review.

We're sorry to hear about the difficult situation you're facing with your Evri return. We will of course try to assist you on the matter, but we cannot seem to locate any email from you regarding this.

If possible, can you please share your ticket number with us here - or please send an email to customerservice@ganni.com or give us a call at +44 1444 221412. You can also send us a WhatsApp on +45 33 32 44 57.

We look forward to hearing from you, so we can look further into this.

Best,
Michelle

** UPDATE **

Thanks for sharing the ticket number.

I can see that we already got back to this inquiry yesterday and the return order was fully refunded with a confirmation. 💌

We hope you are reassured on the matter, and that we also strive to help in the best possible way. Please get back to us via email, should you need any further support.

Best,
Michelle

Reply from GANNI

Aug 30, 2024

Hi Susan

Thank you for sharing your review.

We're so happy to hear that you have had such a pleasure shopping in our GANNI Kings Road store, when being assisted by one of our sales assistants. 💖

Our stores do indeed love building relations to customers and share personal styling tips to whomever needs it. We're however sorry if you didn't find her, but we hope you'll have just as nice of a shopping experience, when visiting our store in the future! 🍀

Wishing you a nice weekend ahead.

Best,
Michelle

Reply from GANNI

Aug 19, 2024

Hello Rachel

A huge thank you, for sharing this kind review.

We're so pleased to hear that our Customer Service Agent, Clémentine was able to help you in such a personal and efficient matter! 🌈 We really do strive to go by this approach with every customer we "meet", so it makes us very happy to hear that you had this exact experience. 

Feel free to contact us again, if you need our support in the future! 

Best, 
Michelle 

Reply from GANNI

Aug 19, 2024

Hi Viky

Thanks a million for sharing your kind review with us!

We are beyond thrilled to hear how you were accommodated so nicely on your recent requests, and that we were able to go the extra mile to help you out! 🌸 We love when things work out like that, and when we get to cooperate with our customers in finding the best solution!

Should you need any kind of assistance again in the future, you know where to find us. 😍

Kindly,
Michelle

Reply from GANNI

Aug 2, 2024

Hi there,

Thank you very much for sharing your experience.

We are so sorry to hear that there has been such confusion and uncertainty regarding your purchase! Since you did not receive an order confirmation, it could indicate that your order has failed 😢

You are very welcome to contact our Customer Service team either via email customerservice@ganni.com or phone +45 33 32 44 57, and we will gladly take a look at it.

We look forward to hearing from you.

Best regards,
Andrea

Reply from GANNI

Jul 26, 2024

Hi Antje

Thank you for writing this review.

It's lovely to hear that you had a great experience with our Customer Service team! 💕 We are putting in a lot of efforts in being exactly those things!

We hope to assist you again some other time the next you'll be shopping with GANNI.COM.

Kind regards,
Michelle

Reply from GANNI

Jul 26, 2024

Hi Vilde

Thank you for sharing your feedback with us.

We’re thrilled to hear how you love our brand and the actions we take within climate. 🌻

Kindly acknowledging that you share the same thoughts as one of our previous reviews. We also understand your frustration regarding the availability of our extended sizing items. As mentioned earlier, it’s important to us that all our customers have access to the styles they love in the sizes they need. We have also noted your concerns about the rapid sellout of extended sizes and apologize for any disappointment this has caused. We are continuously working to increase the inventory to meet the demand. Our goal is to ensure a more consistent and reliable availability of these items.

Please feel free to contact us via email, should you need our support on anything else. 💌

Kind regards,
Michelle