Gamerium 

Ordered a Nintendo Switch 2 from Gamerium in April. Payment was taken immediately, dispatch dates on the website changed the following day and have continued to change since.

Multiple emails across different addresses and contact forms have been completely ignored. No dispatch confirmation, no delivery timeframe, and no communication whatsoever.

Delays are understandable with high-demand products, but completely ignoring customers after taking payment is extremely poor business practice and very concerning.

I have now reported the matter to Trading Standards and would strongly advise caution before ordering from this company.

Ordered a switch bundle over a month ago. Order never got updated even now. Numerous attempts to contact via email and the website contact form. No reply. Telephone on the website disconnected. Complete joke.

I would give them no stars if I could. Ordered a PS item in March and have never received it. Written to them on numerous occasions and have not even had one acknowledgement. They just take your money and you don’t get anything back. Stay well clear of them and save your money! Total scammers

SCAM WEBSITE DO NOT BUY ANYTHING!!!! They don't send it out products and then !!!

I ordered a switch2, 5 weeks ago, the restock date at the time was 6th April, there have been a further 2 restock dates since then, and each time after a week (the time it says for them to dispatch the item) I have emailed to request communication. Each time I have given them the benefit of the doubt and said if I could just have some sort of communication or an update I would be content even if there has been a delay, but I have had no response from them at all, no acknowledgement of the emails, couldn't even tell you if they are reading them.
I have now gone through my bank to get my money back, although I would have liked the device, especially for the price, it is absolutely not worth the uncertainty of if you will ever get the item and or if its just a big scam. Disappointed as some reviews particularly on the shop app said that the communication was good and even if delayed they usually delivered you just had to be patient....

Terrible company, do not purchase anything from them! Ordered Xbox, took my money quick enough and then no Xbox arrived, no communication, emails, web site form all ignored. Phone number disconnected! Please dont be sucked in by cheaper price!!!

Bought a PS5 a week ago with 1-2 days Royal Mail tracking. Still no confirmation for delivery from either Gamerium or Royal Mail, and no news of my order since the initial confirmation of purchase email. Seems to be a scam site but smartly as it’s a big purchase,

I protected my money using credit. I suggest you all be weary and heed my advice for this potential scam site.

Ordered a Switch 2 in early March. No response when asking about delivery date when using email, website form and phoning (number is disconnected!!). It is now May and still no response or delivery. Had to raise a refund via my payment method.
Utterly criminal.
Do not use this pile of crap company.

Fake site. 2 months no delivery or update

Don’t waste your time by trying to save a couple of £££ with these jokers! They don’t respond to any emails asking for updates, so you will be left waiting for your order that may or may not arrive. Chargeback initiated!

Even more concerning, a couple of hours after placing an order for a Nintendo Switch 2 bundle, there was an attempted purchase on my credit card at a McDonalds in Japan! I’ve never been to that country in my life!

I listened to the positive reviews and almost ruined my partners birthday. Thankfully I paid my credit card and was able to get my money back instantly. I've been waiting 6 weeks! 2 weeks after the date expected. No communication.. nothing. Unless you can wait 2-3 months I wouldn't bother

Ordered a ps5 slim on the 31st March through Klarna. Apart from a confirmation of order email I have had nothing else. Contacted them through their website, no response, emailed them several times, no response, telephone number on their site is out of use. Constant change in delivery dates on their website. Current investigation ongoing with Klarna to cancel order. Absolute shambles, do not waste your time on a “good deal” to receive nothing.

Got hooked in by the cheap ps5 pro price of only £503, especially with the console price increase everywhere. I decided to give Gamerium a chance, believe me when I say DON’T BUY from here if you are an anxious buyer, or need your console by the stated date. There is no customer support team, just a random guy who emails whenever he feels like it. No responses for delivery, no honesty about the restock dates. I waited over a month, few emails were answered, never gave any order updates. In the end I asked for a refund, no response for 4 days, then I sent an email saying I was going to do a charge back, all of the sudden a got a response saying I’ll be refunded.

My guess is the site is heavily backdated, he has no consoles to send out. But on the site they are still allowing purchases by putting false restock dates in their description to keep people buying. A console will most likely arrive 2 months late, but it’s all a guessing game. It is not worth the hassle.

If you enjoy waiting for months, having no customer support and having no updates about where your hard earned money has gone, buy here!

We order a Nintendo switch at a competitive price. Gamerium imply once the order comes in it will be 2-5 business days delivery.

What they don’t make obvious is they will take several months to order your product.

They respond to e-mails but slowly, taking around a week to respond.

After waiting 5 weeks for a product and having missed my sons birthday deadline, I requested a refund. This was refunded but without any communication to confirm.

Bottom line, I’d pay £50 more and order elsewhere.

I’d advise buying on a credit card so you can have peace of mind getting money back too if your product never shows up.

Ordered a PS5 Pro on 27th of March. Understood it was on back ordered but as of May it has not yet been delivered.

Contact phone number is not reachable.

Sent multiple emails with no reply.

Have now gone through my bank for a dispute.

Would not recommend this site.

I placed an order for a Nintendo Switch 2 on March 10th, but it has been nearly two months and the item still hasn’t been shipped.

The communication has been terrible. I received only one reply on April 8th, stating that the order would be dispatched "next week." However, it is now May 2nd, and I have received no further updates or shipping information.

At this point, I am seriously questioning whether this business is a scam. I strongly advise others to avoid this shop at all costs. It has been a total waste of time and money.

Ordered Nintendo Switch 2 on 24 April for £375.99.

No item received. No tracking number provided. No email updates.

When my mum called, they hung up with no information. No reply to emails.

This is a scam. Goods not received. Bank chargeback + Action Fraud report filed.

DO NOT USE THIS WEBSITE.

Update: Still no refund or contact as of 2 May.

SCAM! Ordered a switch 2 and it ment to be delivered last month. Nothing happened and no reply.

Waited longer than the estimated dispatch date (1 month).

No response to 4 emails

Phone number disconnected.

Never delivered the item.

One of the worst experiences I've had with a company from start to finish. Ordered a Nintendo Switch 2 on 19/03 which was backordered and coming back into stock on 23/03, that trade date came and went with no update, the next restock was 07/04, same again. Rinse and repeat for more apparent restocks, and then three emails to customer service that were completely ignored later, I claimed a refund back through my bank which eventually came at the end of April.

If the price is too good to be true, it probably is. Please listen to all the 1* reviews and save your money and time