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Galway Crystal Reviews 

1,014
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 319 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently love the high quality of the products, often praising the beautiful crystal designs and the exceptional personal engraving details on their gifts. Consumers also appreciate the incredibly fast delivery service and the extremely careful packaging that ensures fragile items always arrive safely at their destinations. However, some people mentioned experiencing frustrating delivery delays, unexpectedly long waiting times, and a complete lack of tracking updates for their international shipments. A few customers also noted occasional issues with damaged items upon arrival or minor manufacturing flaws found in the glassware received.

What people talk about most

Product

People report positive experiences with product quality, praising the beautiful design, sturdy feel, and... See more

Delivery service

Customers report positive experiences with delivery service, highlighting prompt shipping times and careful... See more

Quality

Consumers find quality to be a source of great satisfaction and delight. Reviewers frequently praise the... See more

Order

Reviewers mention positive feedback about order processes, highlighting that websites are easy to navigate... See more

Service

Users describe positive interactions with service, highlighting efficient communication, prompt delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Galway crystal has a quality all of its own. Although I do know a lot is now outsourced you can always rely on the crystal being A1 quality and the shopping experience either instore or online to be a... See more

Rated 5 out of 5 stars

A wide variety of beautiful crystal perfect for any occasion. I bought a gorgeous green vase with stunning personalize inscription on it. It was delivered carefully and wrapped to ensure it’s safely.... See more

Rated 5 out of 5 stars

Absolutely superb. Customer service was friendly and quick, product was immaculately engraved and packaged. Could have bounced it from galway and jt would have been safe, such was the care taken in po... See more

Rated 5 out of 5 stars

Excellent service from buying via website to delivery of gift. Recipient loved her gift and I received a photo from her. Arrived in perfect condition and in good time. I ordered from UK as I wanted... See more


Company details

  1. #13 of 37 best companies in Gift Shop
  2. #3 of 3 best companies in Handbags Shop

Written by the company

Galway Crystal is of the leading giftware brands in Ireland with a huge range of luxury products at amazing prices. We have gifts for all ocassions from wine and whiskey glasses to Claddagh ring jewellery and our new range of handbags. Decorate your home with our range of throws, vases, bowls, lighting and chandeliers.

Gifts for all occasions

Written by the company

Let us help you find the perfect gift
One of Irelands leading giftware brands with a huge range of luxury gifts for all occasions. Choose from our Wine & Whiskey glasses or Claddagh Ring jewellery or our new range of handbags. Personlise your glasses with a special message.

Contact info

Galway Crystal..Gifts for all occasions

Glassware, homeware, jewellery & handbags. Personalise your gifts.

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(1,014)

309 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchased 12” Emerald Duiske Vase

Purchased 12” Emerald Duiske Vase . House warming presents I know they will love it 😊. Order processed efficiently & packaging superb. Delivered within time frame . Delighted with all aspects

30 March 2026
Rated 1 out of 5 stars

I still haven’t received my order

I still haven’t received my order. At first it was sent to the wrong post office in Ireland according to an post. Then I have two internationally shipping dates of March 19 and March 23. It’s been sorting since March 24 and yet I still don’t have my order. I’ve ordered before but I have never had this problem so any help you can provide will help

24 March 2026
Rated 5 out of 5 stars

My experience was spot on from ordering…

My experience was spot on from ordering to delivery. Excellent service from Galway to kent (the garden of England) we will definitely be ordering more. There was so much packing nothing was getting broken in transit. We've recycled this already.

10 March 2026
Rated 5 out of 5 stars

Support local, great experience

Great, wide-range selection of products online, and the engraving service added a lovely touch to already incredible products. Speed of online order process, and quality of craftsmanship/engraving service was very impressive!! Staff were all very helpful and friendly, and ensured product integrity before handing over, overall a positive experience!

19 March 2026
Rated 5 out of 5 stars

Amazing, Helpful, Kind

They were so amazing to deal with, so kind and helpful. I rang to order a bell for my wedding the week of the wedding and there was no issue with getting it engraved and ready for collection in time.

4 March 2026

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