Their customer service is top tier! I worked with Sheila who is absolutely amazing! She was very easy to speak with, great with understanding my problem, and she quickly found a solution. I could feel... See more
Company replied
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I purchased the Bone Flex supplements from Lonvera I had ordered the Buy 3 get 2 free . When my package arrived it only contained the 3 bottles I purchased and the bonus bottles were missing. I cont... See more
Company replied
I ordered some liver pills on the site but it kept re directing me by the end they doubled my order didnt know until next day with the conformation email. When I mailed them back to tell them what the... See more
Company replied
I am 55 years old it helped me going to the bathroom again I have had prostate problems for a while. It also help me wake up like a young man again it’s a very good product. I recommend Vita bull to a... See more
Company replied
Company details
Written by the company
Natural health and wellness company specializing in beef organs.
Contact info
United States
- support@lonvera.com
- lonvera.com
4.4
Excellent
46 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I purchased the Bone Flex supplements…
I purchased the Bone Flex supplements from Lonvera I had ordered the Buy 3 get 2 free . When my package arrived it only contained the 3 bottles I purchased and the bonus bottles were missing.
I contacted Lonvera through email and they were on it immediately, they had my package out and in the mail within two Business days with the missing bottles at no charge to me. This is what customer service is all about mistakes happen but taking care of the situation in a timely manner and making sure I was kept updated throughout the process!!
15 April 2026
Unprompted review
Reply from Lonvera
Thank you so much for your kind words and for giving us the opportunity to make things right!
We sincerely apologize for the initial mix-up with your order, but we’re glad we could quickly resolve the issue and get your missing bottles to you. Providing prompt and reliable customer service is very important to us, and it means a lot to hear that you felt supported and informed throughout the process.
We truly appreciate your patience and your support, and we’re always here if you need anything in the future!
Their customer service is top tier
Their customer service is top tier! I worked with Sheila who is absolutely amazing! She was very easy to speak with, great with understanding my problem, and she quickly found a solution. I could feel her smile through the conversation. Not once did I feel invaluable. Great company and great customer service!
17 April 2026
Unprompted review
Reply from Lonvera
Thank you so much for your kind words! We’re thrilled to hear about your positive experience. Sheila truly is an amazing part of our team, and we’re glad she was able to make you feel heard and supported while finding a quick solution. Providing friendly, attentive service is what we strive for every day, and your feedback means a lot to us. We look forward to helping you again in the future!
Keep taking my money without my consent…
Keep taking my money without my consent
I Have emailed them and no response back
7 April 2026
Unprompted review
Reply from Lonvera
We’re very sorry to hear this — it’s not the level of service we aim to provide.
We take concerns about unexpected charges very seriously and want to resolve this quickly. As we can’t identify your account from this review, please contact us again with your details so we can investigate right away.
We also apologize if your previous email went unanswered. Please reach out again so we can prioritise your case and put this right.
Very happy with service. I can’t wish for better.
Very happy with service. Very professional and caring. Costumer is priority for them which makes me over the moon. That’s the most important thing to respect and value costumer. And this service is the one.
11 April 2026
Unprompted review
Reply from Lonvera
Thank you so much for your kind words—it truly means a lot to us! We’re so happy to hear that you felt well looked after and that our team made you feel valued. Putting our customers first is something we genuinely care about, so it’s wonderful to know that came through in your experience.
We really appreciate your support and look forward to helping you again in the future!
I've been using one of your…
I've been using one of your competitors, who you can't contact. The speed which you got back to me to change my order was excellent, and the language used was very customer friendly 😄
10 April 2026
Unprompted review
Reply from Lonvera
Thank you so much for your lovely feedback! We’re really glad to hear that you found our response time quick and our communication helpful and easy to deal with—that’s exactly the experience we aim to provide.
It’s great to have you with us, and we truly appreciate you giving us a try. If there’s ever anything else you need, we’re always here to help 😊
The staff that assisted me today were…Marion
The staff that assisted me today were amazing.. they dealt with my issue very quickly, and in a kind, caring manner which is refreshing to see these days.. I am thankful for your company’s choice in staff, as well as their training.
10 April 2026
Unprompted review
Reply from Lonvera
Thank you so much for taking the time to share this—it really means a lot to us. We’re so glad to hear that the team was able to help you quickly and in a way that felt kind and genuine. That’s exactly the experience we hope to give everyone.
I’ll make sure your lovely feedback gets passed on to the staff who helped you—it’ll definitely make their day. Thanks again for your support, and we hope to see you again soon!
These folks are super friendly and amazingly helpful
These folks are amazingly helpful! My shipment never arrived, and they sent me a replacement very quickly. Great response time from them, especially Marion, and super friendly and helpful. The customer service was well above and beyond anything I have ever seen before, they were friendly, fast and downright a pleasure to work with. I wish a lot more people and companies were like this! These folks are a great model of truly superb customer service!
6 April 2026
Unprompted review
Reply from Lonvera
Thank you so much for your wonderful review! We’re really happy to hear you had such a positive experience with our team.
Your kind words mean a lot to us, and we’ll definitely share your feedback with Marion—she’ll be so pleased to hear this! We always aim to make every interaction friendly, smooth, and enjoyable, so it’s great to know that came through.
We truly appreciate your support and look forward to helping you again anytime!
I am 55 years old it helped me going to…
I am 55 years old it helped me going to the bathroom again I have had prostate problems for a while. It also help me wake up like a young man again it’s a very good product. I recommend Vita bull to anyone man over 50 years old instead of taking any other chemical medications !
25 February 2026
Unprompted review
Reply from Lonvera
Thank you for sharing your experience!
We’re really glad to hear you’ve noticed such positive changes and that the product has made a meaningful difference in your daily life.
Your recommendation and trust mean a lot, especially coming from your personal journey.
We truly appreciate your support!
Dont get scammed make sure you check the quantity of your order
I ordered some liver pills on the site but it kept re directing me by the end they doubled my order didnt know until next day with the conformation email. When I mailed them back to tell them what they had done they said tough shit its in transit but I still haven't even received any of it yet.
6 April 2026
Unprompted review
Reply from Lonvera
Hi, we’re really sorry to hear about your experience—this is definitely not the kind of situation we want any of our customers to have.
We’d really like to look into this properly and make things right for you. It sounds frustrating, especially with the order confusion and not having received your items yet. Could you please reach out to us with your order number and the email address you used to place the order? That will help us track everything down and see exactly what happened.
We take feedback like this seriously and want to resolve it as quickly as possible. Thank you for bringing it to our attention, and we hope to fix this for you soon.
Phenomenal products and extraordinary…
Phenomenal products and extraordinary customer service
1 April 2026
Unprompted review
Reply from Lonvera
Thank you so much for your kind words!
We're thrilled to hear that you had such a positive experience with both our products and our customer service.
Your support truly means a lot to us, and we look forward to serving you again in the future!
It’s important to make sure all…
It’s important to make sure all supplements are nutritional and work efficiently for all individuals that may have greater health risks (i.e. cholesterol).
6 April 2026
Unprompted review
Reply from Lonvera
Thank you for sharing your thoughts—we really appreciate it.
We completely agree that supplements should be both nutritious and genuinely effective, especially for people managing specific health concerns like cholesterol.
That’s something we take seriously at Lonvera when developing our products.
We always aim to use high-quality ingredients and create formulas that can support a wide range of needs. At the same time, we understand that everyone’s health is different, so we encourage people to find what works best for them, ideally with guidance from a healthcare professional.
GOOD CUSTOMER SERVICE
My problem was dealt with very quickly and I received an email with confirmation of my request. I can recommend them as highly trustworthy and great customer service
31 March 2026
Unprompted review
Reply from Lonvera
Thank you so much for your kind words!
Providing reliable service and a smooth experience is always our goal, so your recommendation truly means a lot to us.
If you ever need anything in the future, we're here to help!
Improvement following the prescribed dosage
Following the prescribed dosage, I felt there was moderate-to-good improvement with my knees after completing one bottle.
2 April 2026
Unprompted review
Reply from Lonvera
Thank you for sharing your experience!
It’s encouraging to know the product is making a positive difference when taken as directed.
We appreciate your feedback and hope you continue to see even greater benefits with ongoing use!
Great customer support
Lonvera customer support is always quick to respond and very friendly.
30 March 2026
Unprompted review
Reply from Lonvera
Thank you so much for your kind words!
We're delighted to hear that you've had a positive experience with our customer support team.
Providing quick, friendly, and helpful service is always our priority, and your feedback truly means a lot to us. If there's ever anything more we can assist you with, we're always here for you!
This company nailed it with this…
This company nailed it with this product. A perfect blend or beef supplements not found anywhere else in the market. HIghly effective, well packaged and ideal for shipping. My guess is that sales for Vital Bull will explode over time as more people experience what I've found.
29 March 2026
Unprompted review
Reply from Lonvera
Thanks so much for the incredible feedback! We’re thrilled to hear that you’re enjoying the product and noticing the difference.
A lot of care goes into sourcing, formulation, and packaging, so it means a lot that it stands out to you. We’re excited to have you along for the journey!
Reply from Lonvera
Thank you so much for your kind words!
We’re really glad you’re happy with the quality of our supplements and truly appreciate your recommendation.
Your support means a lot to us!
So Far so Good...
23 March 2026
Unprompted review
Reply from Lonvera
Thank you for your feedback!
We’re glad to hear things are going well so far 😊
If you ever have any questions or need support along the way, we’re here for you!
My mistake but was helped instead
Communicated with a real person … Marion was helpful and gracious. Completely my oversight but I was helped instead of being penalised for a mistake. Thank you Marion and Lonvera
24 February 2026
Unprompted review
Reply from Lonvera
Thank you so much for your kind words! We're really glad we could turn the situation around for you. Marion will be especially happy to hear your feedback—she truly cares about helping people and making things right.
We appreciate your honesty and are always here to support you whenever you need us. Thanks again for choosing Lonvera!
I bought some grass fed liver capsules…
I bought some grass fed liver capsules on March 5th. Today is the 14th and I have yet to receive my order. Tracking shows it's stuck in transit with no updates. Absolutely terrible experience. I would recommend going to a supplement store instead of buying online. Funny how these companies will take your money immediately and then drag their feet in getting it to you. Don't waste your money or time with this company
14 March 2026
Unprompted review
Reply from Lonvera
Hi Shaun,
Thank you for sharing your feedback, and I’m really sorry to hear about the delay with your order. We completely understand how frustrating it is when a package doesn’t arrive within the expected timeframe.
Your order was shipped shortly after it was placed, but unfortunately it appears the carrier has delayed it while it’s in transit or it's lost.
While we don’t have direct control once the package is with the shipping provider, we’re more than happy to help make this right for you.
Reply from Lonvera
Thank you for your feedback! We're glad to hear you're enjoying the product so.
If you ever have any questions or suggestions, feel free to reach out—we’d love to hear more about your experience!
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