Banner for Galway Crystal

Galway Crystal Reviews 

1,009
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 319 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the glassware, noting that the beautiful and precise engraving options make every gift truly special for any occasion. Consumers are equally impressed by the swift online ordering process, efficient shipping, and secure packaging that protects fragile items during transit. Some people were dissatisfied with delivery delays and instances where time-sensitive orders completely failed to arrive within the promised timeframe. Reviewers also mentioned that tracking updates were occasionally missing or unavailable when international shipments took much longer than initially anticipated.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the beautiful quality, lovely engraving,... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt and efficient shipping times.... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the beautiful crystal... See more

Order

Clients share positive opinions on order, highlighting how easy it is to navigate the website and place... See more

Service

Users describe positive interactions with service, highlighting efficient communication, prompt delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Galway crystal has a quality all of its own. Although I do know a lot is now outsourced you can always rely on the crystal being A1 quality and the shopping experience either instore or online to be a... See more

Rated 5 out of 5 stars

A wide variety of beautiful crystal perfect for any occasion. I bought a gorgeous green vase with stunning personalize inscription on it. It was delivered carefully and wrapped to ensure it’s safely.... See more

Rated 5 out of 5 stars

Absolutely superb. Customer service was friendly and quick, product was immaculately engraved and packaged. Could have bounced it from galway and jt would have been safe, such was the care taken in po... See more

Rated 5 out of 5 stars

Excellent service from buying via website to delivery of gift. Recipient loved her gift and I received a photo from her. Arrived in perfect condition and in good time. I ordered from UK as I wanted... See more


Company details

  1. #13 of 37 best companies in Gift Shop
  2. #3 of 3 best companies in Handbags Shop

Written by the company

Galway Crystal is of the leading giftware brands in Ireland with a huge range of luxury products at amazing prices. We have gifts for all ocassions from wine and whiskey glasses to Claddagh ring jewellery and our new range of handbags. Decorate your home with our range of throws, vases, bowls, lighting and chandeliers.

Gifts for all occasions

Written by the company

Let us help you find the perfect gift
One of Irelands leading giftware brands with a huge range of luxury gifts for all occasions. Choose from our Wine & Whiskey glasses or Claddagh Ring jewellery or our new range of handbags. Personlise your glasses with a special message.

Contact info

Galway Crystal..Gifts for all occasions

Glassware, homeware, jewellery & handbags. Personalise your gifts.

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,009)

303 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Engraved Engagement Flutes

Great choice of gifts and great prices too. I was very happy with the engagement flutes I purchased. I had the flutes engraved and after ordering I realised I had forgotten to include the date. I emailed Galway Crystal and they were happy to include the date for me. This to me was brilliant customer service and greatly appreciated by me. The flutes arrived super quick and perfect.

24 June 2026
Rated 3 out of 5 stars

Got my teddy

Got my teddy , well packaged . But the glass heart had a big square bit of glass sticking out of it and the black on the mouth wasn't finished properly.

9 June 2026
Rated 5 out of 5 stars

Excellent quality

Great company very good products have purchased a few time now always happy, even though I live in Essex I like to buy from Galway, quality glass and good prices. This time I bought two crystal Robins as gifts

19 June 2026
Rated 5 out of 5 stars

Happy Customer

Ordered 2 engraved glasses. Great service order arrived quickly and was packaged very well. Engraving was beautiful .

9 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look