Galaxy Medical Alert Systems Reviews 

Great local customer service. Quick responses to alarms. Good price. Simply and easy to use.

Friendly, knowledgeable staff when we returned the monitor

We have had Galaxy for several years now and would highly recommend it, especially if your love one drives or goes for walks. The system provides immediate feedback on their location. Fortunately we only had a few alarm triggers but the response times are quick. Best system for our peace of mind.

My experience was great, I had nothing to complain about

24/7 help plus GPS. The staff are friendly and helpful, what more can I say. Oh yes, good value for money!

a real person answers the phone and answers questions/resolves issues

There have been times when my monitor has gone off in error as I had not realized something had knocked it. I have always had a quick response from Galaxy and have never been made to feel bad that this has happened. If there had been a reason to phone the call was answered by a person.

The product was delivered as ordered and was easy to set up. We had to be transferred to the office for the initial "new customer" contact. Apart from that all went well.

Ordered an At Home system with a base station for my Mum. Response to questions before purchase were answered swiftly and effectively. Ordering was easy online, system arrived within days. Problem, for my Mum's purposes, was pendant only communicates one way. You need to be at the base station to hear the call centre response and even next to the base the sound was loud and very distorted. Phoned Galaxy to ask for a trade to 2 way pendant with gps and fall detection. No problem, bill adjusted, sent base station back, got new pendant in 2 days. Mum happy. Only reason 4 stars not 5 is need for clearer understanding of base station limitation in description and some confusing and incorrect instructions in the first time setup - what battery does the pendant use, etc. But company responses were very good.

I had never had a reason to call for the service as yet,however I realize tis a good thing to have just in case I have an emergency I only used it once to check how it work .life saver .

I have found the Galaxy life line to be reliable. It has only been a bit annoying when Galaxy calls me when there is a power outage and I can't do anything about it.

Thank you,
Pat Hodge

Side Button.
If it's possible, maybe the side button could be bigger or easier to depress. I have no other comments at this time.

Very responsive and patient as we had many questions.

Amazing care and service from the start and even now years later! Someone, especially Chris is always there to get back to us right away even long weekends! Everything is dealt with right away. Truly grateful for the care and kindness to our family and loved ones. I rarely write reviews but i did here since i hope everyone in need finds Galaxy Medical

My Daughter bought me this equipment and it works well to react to my movements. I haven't had an emergency yet but have more peace of mind with it on my wrist.

Be careful. Make sure you watch your credit card. They bill for renewals without invoicing first. And the amount charged was wrong last time.

The device came quite fast.
It also reminds me when to charge it

Overall the system worked well except for the pull cord on the Wall-Mounted Voice Extender. The first two times it was tested, it did not connect to the Response Centre. On the third test , it initally worked but during the call, the speaker cut out and I had to move to the primary speaker console to complete the call. I reported the issue to Galaxy and they are sending me a new Wall-Mounted Voice Extender, but not before telling me "this never happens" and that this is the first time they have had to replace one. Translation: 'I'm sure there is nothing wrong with the Voice Extender. You must be using it incorrectly.'