Galaxy Medical Alert Systems Reviews 

An unusual problem, which issues in general require the assistance of a technician so we're not needlessly and inadvertently sending any alerts to all of our account contacts.
The technician provided the guidance to effectively solve the problem, courteous and helpful.

I received a prompt response to my pendant charging issue and also an alert on a false 'fall' notification.

It gives me the peace of mind.

Problems don't seem to get resolved permanently. I have repeatedly asked to remove the feature which locks the wearer out at some time in the evening. It has been apparently corrected several times but then reverts to this nuisance feature.
Perhaps pulse rate is sufficiently accurate but pedometer is a very bad joke. It is not remotely correct and has been so for a year or more. No indication this will ever be improved. (better to just eliminate it, in that case)
But more serious, when my friend, whose fall watch is identical to mine (and bought together) slipped and fell on the street and came very close to being crushed by a truck, the watch FAILED altogether to alert ANYONE. The sales person concluded that maybe the phone service was somehow not working at the time. He said the company was in the process of arranging to have access to ALL the relevant phone companies in the country, not just a single one. NO one has ever reached out to confirm that this has been done. My confidence that the watch will actually work when needed is very low.

I fell during the night and called for help I was contacted immediately and was on my way to the hospital in 30 minutes As l was not bleeding it did not worry me that it took that long My family were all notified on their phones that l was going to the hospital Altogether a good experience Thankyou

Great timely service. Device is excellent!

So far so good. I haven't had much use for it yet, but the experience so far has been good.

The product did not work for me found it too sensitive, voice not loud enough when in public. Have cancelled my service
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Galaxy Medic Alert is a first class organization. They are prompt and always courteous, even whenI accidently press the alert button. I would highly recommend them to any future client.

Excellent service and response even if the alert was accidental.
It inspires confidence. Thank you.

Good information. Solid feedback and follow up. Fast delivery. Simple operation

Quick response and taken to emergency .Immediate help and admitted to hospital for heart attack.Needless to say very happy that I have a life line

amazing product --amazing people

Easy to order. Was delivered quickly. Ready to use.

You took care of my mother, and got the ambulance there even though I was still asleep. Fantastic work.

I am generally happy with my galaxy device, but have a couple of things which concern me. I have had several false alarm "fall detected", but on the one occasion when I did have a fall (had to go to hospital Emergency - fractured humerus) the system did not detect the fall. Secondly, after charging, the "battery full" statement often has a very low volume (almost impossible to hear) and I worry that this low volume would prevent contact in an emergency call. I reported these in an E-mail a while ago, but got no rspomse from the Galaxy office. My suggestion was that I be provided with anew unit, and return the present one for servicing - but no response!

My annual subscription was renewed smoothly. One less thing for me to worry about.

Please delete the review by Linda posted August 29. Her full name is given and the review consists of her statement that she doesn’t want her name revealed. This is a problem TrustPiloy should have fixed but since Galaxy is working with vulnerable people, it should provide backup for them. Clearly the review technology has failed this client.
I have not personally used the service but can’t find another way to flag this issue.

I had a problem with my watch. It wouldn't charge. Could not get anyone to return my calls after I left a message. Chris came thru and sent me a new charger immediately. I had no working watch from Friday till Tuesday morning.