Galaxy Medical Alert Systems Reviews 

Great customer service and free quick installation!

The call center failed to give police the code to open door when our mother needed help. As a result, the police pushed in door. A replacement door was needed. We have to keep calling to find out about update on a replacement product (bracelet instead of necklace) till now. It’s delayed still and we’ve been waiting months. We are also waiting still for reimbursement for door.

The system was easy to installed.

It gives me great comfort and peace of mind knowing my Dad has this service.

For the first few months it was difficult to start with the program Some thing was missing and something else came without instructions.
About a month later the pendant started to fail, and it took weeks to get a replacement. Now everything is ok and everything is working smoothly., hopefully for a long time

Prompt and professional.

I would have given 5 stars but the only negative thing about the necklace alert is the battery doesn’t last a full 24 hours. It spends more time on the charger than it does around my neck. I don’t know if the battery can be replaced or not. There are no more complaints. They respond promptly, the voice is clear and loud. No issues with the service.

I ordered 5 days ago and still haven't had confirmation of shipping.

So far my experience with Galaxy has been quite positive. They helped me understand the various alert options available so that I could choose the most appropriate device for my mother. I had to exchange the first device I selected as it turned out to be not the ideal solution for my mother's needs. Galaxy sent me a different device immediately, and allowed me to return the initial device as soon as I was able to. I cannot comment on the quality of the response yet, since there hasn't been a need (and hoping it remains that way!).

The only downside to the home phone system is that the speaker on the tabletop unit is not very clear. During the testing stage, the voice was difficult to comprehend. Fortunately, the alert does not solely rely on the ability to clearly understand the voice on the tabletop speaker device. There is some room for improvement with respect to the quality of the speakers.

Chris was very patient and helpful in getting the system set up with us about a year ago. Last week my mother had a fall and the team were able to speak to her and quickly reach her carer for help who came and then called the paramedics.

We really appreciate their prompt response and help and were so relieved to have this service. She was able to get to the hospital within about 40 minutes of falling and then surgery the next day and is recovering. Our massive thanks to the Response team. We had a lot of false alarms which they always handled kindly and professionally and when her fall happened were equally prompt and courteous.

Fast efficienct service with knowledgeable staff. Knowing Dad got help when he needed it was reassuring. Affordable investment.

I've now had my watch for a few weeks. I agree with other reviewers that the watch is big and clunky. It is about 3/4 of an inch thick and has a circumference of almost 2 inches (2 1/4" if you measure the side with the watchband). You cannot wear a fitted top over this device (you have to pull sleeves up). In addition, the band is rubber and the whole device is hot to wear in the summer (think sweaty!).

I have given feedback to the company and was informed that my suggestion for size reduction would be forwarded to their manufacturers.

At this point, I do not recommend the watch for women unless they have a large wrist size and don't mind the size and weight of this device. I'm really hoping for a device re-design asap!!

The setup of the device was straight forward. Instructions were helpful

When we tested it the agent we spoke to was very good and spoke to my mother in very reassuring and straight forward terms

The friendly attitude of Chris, who helped me set it up, although the instructions were quite good. I have set the alarm off twice, both happening in the bathroom, once when I was removing my T-shirt, the cord came undone and fell on the floor. The second time I had removed the device and set it on the counter, too hard, I guess. Both times I heard the response from the monitor, which is located in the kitchen, so the sound is quite loud, hard to miss. The fob might be a little too sensitive, but that is by design, I suppose.

No communication before automatic renewal and no reply to email. Father’s address is incorrect so would like to know if it has been updated as requested at his last renewal in 2022.

lorrain fell saturday I pressed the button numerous times and got no response Ihad to climb over her to get the home phone to call 911

Great for response time. Clear sound on system. First few tries were not so good. Chris helped with this.
Just wish that the pendant was less bulky and a bit smaller. OR better yet it would be great if there was a watch!

We did run into issues testing the unit, it kept calling Detroit 911 when we are in Windsor. I called the office two times, and even though I had to leave a message my call was returned immediately and we solved the issue.

Everything went smooth. Set up was easy. Called initially to clarify some of the options available. The gentleman on the phone was fantastic. He knew the product and services very well. Had to call again after set up to ask a question, again the service was very good.

We spent a lot of time researching different company's and what they had to offer!!
I have to say that we were extremely happy with the professional, courteous and compassionate service we received.
We spoke several times and evertime they were welcoming and answered all our questions!!