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Rated 1 out of 5 stars

Doesn't deserve even a one star it's rubbish you can only win small amount after you have put a substantial amount in never using this site again

Rated 1 out of 5 stars

Absolutely appalling I won money on 25 spins and it has been over a week and the money still has not hit my gaming account never mind my bank account. Palming us all off with there is an issue!! It sh... See more

Rated 1 out of 5 stars

When I first joined this site it wasn't too bad, you would deposit play and lose but sometimes you would win and withdraw a little. After the last time I was able to make a little withdrawal over a we... See more

Rated 1 out of 5 stars

Hi just experienced a legal robbery online with gala,played their online slots, and experienced chasing their bonuses which didn't show anything after nearly £1800,so feeling very bitter and massively... See more

Company details

  1. Events & Entertainment

Written by the company

Gala Spins is all about the excitement of our exclusive online slots. Join today, enjoy our welcome bonus and have a chance at winning our big jackpots.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

512 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely appalling I won money on 25…

Absolutely appalling I won money on 25 spins and it has been over a week and the money still has not hit my gaming account never mind my bank account. Palming us all off with there is an issue!! It should be taking over a week for this to be resolved

23 February 2026
Unprompted review
Rated 1 out of 5 stars

Gone down hill

Since they have redesigned, its no good anymore. I think they are the same owners or use the same company as foxy as I have had the same issues with them. The app doesn't work, offers dont load, constant error messages or kicked out. Daily rewards are now rubbish to. I wont be using them much longer if it carries on

27 December 2025
Unprompted review
Rated 1 out of 5 stars

Lack of main features and bonus with very low RTP.…

Used to enjoy playing on Gala spins but game play and fairness through RTP has been disgusting lately.spent hundreds on a game called 3 fold the Gold at one pound a go.5 lucky levels and no free spins at all!no multiplier or sticky free spins .The main bonus is witheld as only 2 scatters fall.Then no features whatsoever at 20p a spin on 3 lucky hens after approx 40 pound spend.really unfair and extremely low RTP.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Site does not work

Site does not work. It seems to be another scam site which takes your money and does not pay. Use other sites if needed. Galaspins, galabingo and galacasino are all scam sites. Stay away

8 October 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed...

I have been enjoying gala for some time and loved the Tournaments....

But they have changed and now its not worth even looking at.

GALAS restructure will see them loosing lots of customers...hate the new bingo layout and their new tricky ways. When you play a tournament now... it fails to calculate your points accurately and your spin count is not accurate either. I used to love playing the games at the end of my evening but no longer. The changes makes them just like everyone else so it looks like my evening entertainment has been compromised and they have lost a customer...

Shame on you gala... bingo spin and casino... what a huge disappointment that you feel the need to join all the other cowboys...

I say this because at one point we could reach out via chat
...but you have disabled that too...

I use to recommend you to family..something I won't be doing in the future...

Greed... simple greed
..

15 September 2025
Unprompted review
Rated 3 out of 5 stars

Promotion Removals

I’ve been playing on the Gala sites for many years and always considered them a favorite. They had all the games I enjoyed, withdrawals were smooth, and I never once had an issue with verification. The promotions were hands down the best of any site I have played with. The monthly Moment of Joy, the daily slot tournaments, the daily spins across all three sites, the reward wheel, and the free bingo every six minutes on Gala Bingo. No other site came close to offering free perks that could keep you entertained for so long.

Unfortunately, in the past year almost all of these perks have been removed one by one. First it was the free bingo (the one that used to pay in cash), then the slot tournaments on Gala Bingo, then the daily spins on Gala Casino. The reward wheel spend requirement was doubled from £10 to £20 on Gala Casino, Moment of Joy was scrapped, and now it looks like the Gala Spins rewards are also on their way out.
Yes, I understand that these were free perks that no other casino even came close to offering, but in my opinion is what made Gala stand out from every other site. Taking so many away in such a short time just seems like a kick in the nuts to long time players.

13 September 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking was all okay until…

Absolutely shocking was all okay until I won and now they won't withdraw the funds even though it's came from the same account as always and when I contact them I get the same response of 30 people can't have a conversation with just one person

19 August 2025
Unprompted review
Rated 1 out of 5 stars

Terrible site

Terrible site, please don’t put your hard earned cash into this site unless you want disappointment,

8 August 2025
Unprompted review

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