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Review summary

Created with AI, based on recent reviews

Considering 185 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their beautiful design, comfort, and amazing quality. Many people appreciate the excellent quality-to-price ratio and the unique designs, with some even planning to expand their purchases to other items. The customer service is frequently praised for being helpful, responsive, and ensuring customer satisfaction, even when issues arise. However, some customers experienced issues with the delivery service, noting that shipping times could be long or that tracking information was confusing. A few other people also felt that the product colors were not as vibrant as depicted online, appearing faded or muted. There were also occasional mentions of orders being incorrect or items arriving damaged, though customer service often resolved these situations.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the unique... See more

Quality

Users describe positive interactions with product quality. Many customers praise the great quality of items,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping and... See more

Order

Customers had ambiguous experiences with order. While some reviewers praised the easy ordering process,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The sneakers i ordered were great. Really beautiful and comfy. The only reason i didnt give my experience 5 stars is because the shipping proces took to long and understanding the status of my order w... See more

Rated 4 out of 5 stars

The product meets expectations, the quality/price ratio is excellent. I find the shipping speed adequate. I've only purchased shoes, but maybe I'll expand my range to clothing in the future. The websi... See more

Company replied

Rated 4 out of 5 stars

Loving this company so far. I've ordered the creation of adam shoes (my favorite art piece), aswell as black Nihonga inspired Silk Sneakers with a creation of adam watch. The nigonga shoes came with a... See more

Rated 5 out of 5 stars

I have been exceptionally thrilled with the two pillow covers by Gustav Klimt that I have received. They are beautiful! Ordering through Galartsy has been an easy process and both covers arrived in... See more


Company details

  1. Clothing Store

Written by the company

Galartsy is more than just a brand, it's a movement dedicated to bringing the beauty of fine art to the masses. We believe that art is not just for the elite, but for everyone to enjoy and appreciate. That's why we created a way for art lovers to wear their favorite paintings on a daily basis. Join the Galartsy movement, and Show the world your love and appreciation for art and culture!


Contact info

3.9

Great

TrustScore 4 out of 5

687 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

amazing

it all was easy, the size table was helpful .. i was affried that the color would be off, but it was amazing, the update on the shipment also great :)

17 June 2025
Unprompted review
Rated 4 out of 5 stars

My review

The sneakers i ordered were great. Really beautiful and comfy. The only reason i didnt give my experience 5 stars is because the shipping proces took to long and understanding the status of my order was really confusing. Your costumer support was helpful but it could be a little bit better. Either way i think i will be shopping again from you.

21 May 2025
Unprompted review
Rated 2 out of 5 stars

TERRIBLE costumer service

I ordered 2 sneakers, I asked for them to cancel one of them because I ordered the wrong number, they canceled but never gave my money back... almost 2 months later, 2 social media spams with hundreds of messages, and about 20 emails, I finally found Jessica, the only competent employee on this company, that resolve my problem in 5 days.

The sneakers are beautiful, I'm not sure about the quality yet, but let's see. The costumer support is TERRIBLE!

8 May 2025
Unprompted review
Rated 3 out of 5 stars

Shipping problems and poor customer service but reasonable shoes for price

I ordered 2 pairs of shoes 3 weeks ago. They are yet to ship. I emailed support (who took 3 days to respond) and was told they could rearrange my delivery. This was a week ago and I have yet to hear anything further. Will update this review upon receiving the items.
Update: Shipping issue resolved and shoes received, they look great but feel a little on the cheaper end.

14 June 2025
Unprompted review
Rated 1 out of 5 stars

Chinese

Sizing is all wrong and T shirts misshapen. To return them you have to send them to China at your expense. Avoid this company at all costs.

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Galartsy

The Galartsy company makes consistently great T-shirts hoodies and other stuff ( even tea sets). Great for birthday presents for family and for oneself. I can usually get plus size stuff 5XL but some of the pieces are too small for me. They do take quite a while to deliver though…

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Magnificent customer service

Geraldine and Loraine helped me a lot throughout the process, keeping me informed and up-to-dated about every aspect and detail, and also about the different options that I had for every single movement or thing that I needed to make. Overall, the customer service was excellent.

10 June 2025
Unprompted review
Rated 1 out of 5 stars

SCAM! EVERYONE BE AWARE!

EVERYONE BE AWARE!
galartsy is a scam, you pay and never receive shoes and you cannot get your money back!
order #150628
all positive reviews are not real
not to mention that their phone DOES NOT EXIST!!

4 June 2025
Unprompted review
Rated 4 out of 5 stars

Shoes opinion

Shoes are comfortable, a bit narrow in the middle part of the shoe, but I like the wide tip. I didn't like the price because it is completely synthetic. The price would be much more reasonable if the shoes had leather.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Stunning Sneakers!

I just received The Creation of Adam sneakers and I'm blown away! The design is absolutely beautiful – the artwork is detailed, vibrant, and truly a conversation starter. They’re not just stylish but also super comfortable for everyday wear. The quality exceeded my expectations – you can tell a lot of care went into crafting these shoes. Shipping was fast, and the packaging was clean and professional. I’ve already gotten so many compliments. Highly recommend !

8 May 2025
Unprompted review
Rated 2 out of 5 stars

They ignore you if there is a problem

I ordered two pairs of sneakers at the same time. One pair I received with a week or so. I love them, the size is right and they are comfortable. My problem is that the other pair still hasn’t been shipped. It’s been three weeks now and the status hasn’t changed. I contacted Galartsy multiple times about this, but they just ignore my messages. Their policy states that a placed order takes 1-3 business days to process before shipment. So not three weeks… The policy also states if the order is delayed or appears to be lost to contact them and they will provide a resolution. But as said, they just ignore e-mails when this is the case.

20 May 2025
Unprompted review

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