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Review summary

Created with AI, based on recent reviews

Looking at 188 reviews, reviewers had a great experience with this company. Customers are consistently thrilled with the quality and design of the products, often finding them beautiful, comfortable, and exceeding expectations. Many appreciate the excellent customer service, highlighting helpfulness, quick responses, and effective resolution of issues. The delivery service is generally seen as timely and efficient, with some even receiving their orders earlier than expected. However, some people were dissatisfied with the order process, experiencing long shipping times and confusion regarding order status. A few customers also noted that product colors did not match the website images, appearing faded or muted, and some experienced issues with product quality like loose watch straps or fabric splitting from soles. Additionally, some reviewers found customer service to be unresponsive or unhelpful in certain situations, particularly concerning returns or incorrect orders.

What people talk about most

Product

Clients share positive opinions on product quality, often praising the unique designs, comfort, and overall... See more

Quality

Customers generally report positive experiences with product quality, with many praising the great quality... See more

Delivery service

Consumers find delivery service to be positive, with many praising the promptness and efficiency of the... See more

Order

People report ambiguous experiences with order, with some customers praising the easy ordering process,... See more

Customer service

Customers consistently note positive experiences with customer service, with many praising the helpfulness... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The sneakers i ordered were great. Really beautiful and comfy. The only reason i didnt give my experience 5 stars is because the shipping proces took to long and understanding the status of my order w... See more

Rated 4 out of 5 stars

The product meets expectations, the quality/price ratio is excellent. I find the shipping speed adequate. I've only purchased shoes, but maybe I'll expand my range to clothing in the future. The websi... See more

Company replied

Rated 4 out of 5 stars

Loving this company so far. I've ordered the creation of adam shoes (my favorite art piece), aswell as black Nihonga inspired Silk Sneakers with a creation of adam watch. The nigonga shoes came with a... See more

Rated 5 out of 5 stars

I have been exceptionally thrilled with the two pillow covers by Gustav Klimt that I have received. They are beautiful! Ordering through Galartsy has been an easy process and both covers arrived in... See more


Company details

  1. Clothing Store

Written by the company

Galartsy is more than just a brand, it's a movement dedicated to bringing the beauty of fine art to the masses. We believe that art is not just for the elite, but for everyone to enjoy and appreciate. That's why we created a way for art lovers to wear their favorite paintings on a daily basis. Join the Galartsy movement, and Show the world your love and appreciation for art and culture!


Contact info

3.9

Great

TrustScore 4 out of 5

691 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 4 out of 5 stars

Shoes opinion

Shoes are comfortable, a bit narrow in the middle part of the shoe, but I like the wide tip. I didn't like the price because it is completely synthetic. The price would be much more reasonable if the shoes had leather.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Stunning Sneakers!

I just received The Creation of Adam sneakers and I'm blown away! The design is absolutely beautiful – the artwork is detailed, vibrant, and truly a conversation starter. They’re not just stylish but also super comfortable for everyday wear. The quality exceeded my expectations – you can tell a lot of care went into crafting these shoes. Shipping was fast, and the packaging was clean and professional. I’ve already gotten so many compliments. Highly recommend !

8 May 2025
Unprompted review
Rated 2 out of 5 stars

They ignore you if there is a problem

I ordered two pairs of sneakers at the same time. One pair I received with a week or so. I love them, the size is right and they are comfortable. My problem is that the other pair still hasn’t been shipped. It’s been three weeks now and the status hasn’t changed. I contacted Galartsy multiple times about this, but they just ignore my messages. Their policy states that a placed order takes 1-3 business days to process before shipment. So not three weeks… The policy also states if the order is delayed or appears to be lost to contact them and they will provide a resolution. But as said, they just ignore e-mails when this is the case.

20 May 2025
Unprompted review
Rated 1 out of 5 stars

Stay clear of this company if you are ordering from outside US

Stay well clear of this company!
Galartsy A. Sent me a us size when what i ordered on the website seemed clearly to be a uk size.
In the order confirmation there was no mention of which type of size they were. The shoes are useless to me, because they are too small.
B. Galartsy took 30 days to respond in any meaningful way to my request to return them for a refund - a whole month!
C. When they did respond, they maintained that the shoes cannot be returned, that they only use us sizing on their website (which is an outright lie), and that they were in no way to blame for this mistake. It may appear that way, but I was very aware of the possibility that they might send the wrong size when I ordered and was most careful to choose from the sizes that they offered. It was their incompetent description that caused this mistake.
I believe that this slipshod company has had so many problems with people being led to believe that they ordered shoes of one size and then being sent another size altogether so that they are close to being unable to continue operating so they have to lie in order to avoid replacing shoes wrongly sent out.
My advice - stay clear!

15 April 2025
Unprompted review
Rated 1 out of 5 stars

GALARTSY sell cheap Chinese rubbish

GALARTSY sell cheap Chinese rubbish. I bought two iPhone covers with Van Gogh designs. They were pathetic, cheap Chinese rubbish. I WILL NEVER ORDER ANYTHING ELSE FROM GALARTSY. Don’t be fooled by the nice pictures!

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Better than Expected! Very Pleased

I think the product that arrived was better than expected. The only small thing was that the delivery was a little later than expected and in a lot of separate parts. They all arrived, though!

I work at a museum and coworkers and guests have stopped me about my Hokusai "The Great Wave" sneakers and the cute Rococo cherubs with the double laces. I got my partner The Creation of Adam Sneaks and Van Gogh's Starry Night tennis shoes. Big hits between the 4 total styles.

Could very much see myself ordering something else from this website.

15 May 2025
Unprompted review
Rated 4 out of 5 stars

Wearable Artsy

The sizes of the items except for one is perfect to a T!!!
The colors and designs can be used for both casual and formal events .
The sneakers are so elegant!!!
The Van Goh shirt is simply eye catching 😍

15 May 2025
Unprompted review
Rated 1 out of 5 stars

Buyer beware!

My parcel got lost, shoes didn’t fit despite ordering the correct size. I had to pay for return to china and wait for them to confirm receipt before they would consider a refund. So I was forced to keep the shoes. BEWARE buying anything from this company!!

7 May 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality phone case

Very poor quality phone case, and the print quality is even worse. There is a 2-millimetre misalignment on the sides of the phone—the print is shifted to the left and runs off the edge of the case, leaving the other side blank. It’s not worth £5, let alone the £25 I paid including delivery. I cannot imagine they genuinely get any reviews of more than 1 star!

1 May 2025
Unprompted review
Rated 1 out of 5 stars

Misleading and slow delivery

Misleading and slow delivery. Please be aware that they appear like amazon, but provide service worse than Temu/ Shien. Items not even shipped after 4 days of placing order. They provide tracking ID of a company website which clearly does not work/ is inaccurate. The Customer service phone does not work. No reply to email after 48 Hours. disappointed. Till now the beautifully pictured products have not yet arrived. Will add any product feedback once /if package is recieved

29 April 2025
Unprompted review

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