I’ve been a client of Gail’s for years their food is delicious and I’m never disappointed especially their coffee . Bev the manager of Twickenham Gail’s on church Street supplied some delicious chees... See more
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Twickenham branch - I bought a scone and it looked a little dry and old but the manager was very nice and explained that their products are made fresh daily. Got a lovely surprise x3 scones to try out... See more
The staff are rude and unpleasant. No decaf coffee, no white sugar, not enough milk provided. Milk had lumps of fat in it. Food a bit pretentious, no basics like pain au raisin. Go som... See more
Company replied
Terrible pastries - stale, hard, tasteless and way overpriced. We threw away after 1 or 2 bites.
Company replied
Company details
Written by the company
Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.
Contact info
35 Church Street, TW1 3NR, London, United Kingdom
- 2087441867
3.4
Average
4 reviews
Replied to 59% of negative reviews
Typically replies within 24 hours
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I’ve been a client of Gail’s for years…
I’ve been a client of Gail’s for years their food is delicious and I’m never disappointed especially their coffee . Bev the manager of Twickenham Gail’s on church Street supplied some delicious cheese sticks and cinnamon buns for the Rotary Club on a special evening meeting last night the comments came back how delicious they all were it was to help promote it to the community. Thank you Bev
Regards Sandra Tooley - Castor Bay Property
1 May 2025
Unprompted review
Reply from GAIL's Bakery - Twickenham
Hello Sandra, thank you for the positive feedback, the team will be thrilled. We are happy to hear you have been enjoying visiting us and appreciate your support.
Terrible pastries at Gails
Terrible pastries - stale, hard, tasteless and way overpriced. We threw away after 1 or 2 bites.
12 October 2024
Unprompted review
Reply from GAIL's Bakery - Twickenham
Hello Ian, thank you for taking the time to review our bakery. We are sorry you
didn't enjoy the pastries; please get in touch with our central Customer
Experience Team via https://gails.com/pages/contact
[https://gails.com/pages/contact,] quoting this review so that we can identify
your feedback. We'd appreciate the opportunity to discuss your feedback
further.
The staff are rude and unpleasant.
The staff are rude and unpleasant.
No decaf coffee, no white sugar, not enough milk provided.
Milk had lumps of fat in it.
Food a bit pretentious, no basics like pain au raisin.
Go somewhere that cares.
27 July 2024
Unprompted review
Reply from GAIL's Bakery - Twickenham
Thank you for taking the time to review our bakery. We are sorry you didn't
enjoy your visit, please get in touch with our central Customer Experience Team
via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting
this review so that we can identify your feedback. We'd appreciate the
opportunity to discuss your feedback further.
Twickenham branch
Twickenham branch - I bought a scone and it looked a little dry and old but the manager was very nice and explained that their products are made fresh daily. Got a lovely surprise x3 scones to try out and see how they are! They're very nice a little pricey now that the government have forced the price of food and living up I unfortunately won't be able to buy much like I used to from this bakery. Be it a nice bakery. Thanks Twickenham.
18 January 2024
Unprompted review
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