Gails in general is always pretty good. But this branch is fantastic- that staff are always smiling and very attentive to customers. My daughters love going there and the staff always greet them. The... See more
Company replied
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The staff working on today (cashier) she was not well come to costumers I think they should be moral and kind to attract more costumers and have succeed business
Unfortunately my experience today at Gail’s in Mill Hill was terrible. The assistant manager was very rude after getting my order wrong. I’m a regular customer and usually order a wet cappuccino so I... See more
The fish is dry and stale, the radish is stale, the rolls are hard and stale... please take back this order and give me your money back... it's disgusting
Company replied
Company details
Written by the company
Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.
Contact info
88 The Broadway, NW7 3TB, London, United Kingdom
- 2089061730
3.8
Great
5 reviews
Replied to 59% of negative reviews
Typically replies within 24 hours
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Love this branch staff are fab
Gails in general is always pretty good. But this branch is fantastic- that staff are always smiling and very attentive to customers. My daughters love going there and the staff always greet them. The managers particularly are great and know the regulars very well
10 January 2026
Unprompted review
Reply from GAIL's Bakery - Mill Hill
Hello Shani, thank you for the positive feedback, the team will be thrilled. We are happy to hear you enjoy visiting us and we hope to see you again soon.
They make my day 👍🏻
The 2 Romanian girls make my day today.
Good vibe , friendly , and the coffee was special .
25 October 2025
Unprompted review
Reply from GAIL's Bakery - Mill Hill
Hello Richard, thank you for the positive feedback, the team will be thrilled. We are happy to hear you enjoyed your visit and hope to see you again soon.
The worst attitude by the management
Unfortunately my experience today at Gail’s in Mill Hill was terrible. The assistant manager was very rude after getting my order wrong. I’m a regular customer and usually order a wet cappuccino so I know what this should taste like. Today this was made by the assistant manager who made the drink like a Americano, when I mentioned this wasn’t what I order she became very rude putting her hands in my face insisting this was what I ordered, I explained to her I come here everyday and told her this wasn’t what I usually get with my order. She then took it upon herself to raise her voice to say everyone doesn’t know how to make the wet cappuccino referring to the the whole team in the coffee shop which is inaccurate as I have been served but other members of staff in Gail’s. I have never experienced this with any other staff member in Gail’s and I’m very disappointed that this is the behaviour of management at this branch.I did call the store to speak with the manager but they were not in today, so I spoke with the assistant manager who continued to be rude after I explained to her the behaviour today negatively impacted, she then put words in to my mouth, saying “I ruined her day as she felt I told her she didn’t know how to make coffee” Which was not what I said, it was just my order wasn’t correct, she then went on to explain “now what”. Being very dismissive of my complaint. As a regular customer at Gail’s this isn’t the behaviour I would expect.
13 October 2024
Unprompted review
The staff working on today (cashier)…
The staff working on today (cashier) she was not well come to costumers
I think they should be moral and kind to attract more costumers and have succeed business
14 February 2024
Unprompted review
The fish is dry and stale
The fish is dry and stale, the radish is stale, the rolls are hard and stale... please take back this order and give me your money back... it's disgusting
11 November 2023
Unprompted review
Reply from GAIL's Bakery - Mill Hill
Hello Krzysztof, thank you for your feedback although we're very sorry to hear about your recent visit to our bakery. We would love the chance to investigate further. If you are keen, please reach out to our team via https://gailsbread.co.uk/contact-us/
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