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GAIL's Bakery - Godalming Reviews 2

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TrustScore 3 out of 5

2.9

Bakery
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104 High Street, GU7 1HG Godalming, GB

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1483417209

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Company details

  1. Bakery
  2. Brunch Restaurant
  3. Cafe
  4. Caterer
  5. Coffee Shop
  6. Meal Delivery

Written by the company

Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.

Contact info

  • 104 High Street, GU7 1HG, Godalming, United Kingdom

  • 1483417209

2.9

Average

TrustScore 3 out of 5

2 reviews

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Replied to 59% of negative reviews

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Rated 1 out of 5 stars

Dirty tables … poor value

We were surprised that we could not find a clean table to sit down at. All free tables were occupied by dirty crockery and a mess. Nowhere to take things to and nothing to clean tables with. Atmosphere totally lacking … coffee good but cold … prices very high. We used to love going to Gail’s in Barnes and thought we could repeat this experience … sadly NO!! Surely going around clearing tables with a cloth and sanitizer is not the most difficult thing to do? There were lots of staff …

28 April 2024
Unprompted review
GAIL's Bakery - Godalming logo

Reply from GAIL's Bakery - Godalming

Hello Tanja, thank you for sharing your feedback. We are sorry to learn about your visit: this is surely not the kind of service we strive to provide, and we will be looking further into this with the bakery team, so we can do better. We'd really like to have the chance to make it up to you, if you are keen. Please feel free to get in touch with our Customer Experience team via https://gailsbread.co.uk/contact-us/

Rated 1 out of 5 stars

Godalming branch manageress

Godalming branch manageress is consistently miserable and hard work. Rest of the staff are consistently friendly - she should learn from them!
Tried a croissant - had not been allowed to prove correctly, with the result that the thick base was just doughy, and the centre was a large hole.
Tried a coffee - poor flavour - Nero's and Costa are much better.
Why do people keep using this shop?

18 January 2024
Unprompted review
GAIL's Bakery - Godalming logo

Reply from GAIL's Bakery - Godalming

Hi Erika, thank you for your feedback. We are sorry to hear that you didn't thoroughly enjoy your visit, and we'd love to find out more about your experience. Should you wish to discuss this further, please feel free to get in touch with us via https://gailsbread.co.uk/contact-us/

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