Excellent communication from Janet at HQ to schedule the appointment and follow-up with details. And today Andrew was at the flat, on time and straight into the installation. He did a brilliant job of... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very impressed with the team who turned up to my apartment block today. Ricky, Karl, Leon and Halim took on the difficult work of installing a connection from street to ground floor and then up... See more
Company replied
Fazle came on time and point problem straight way. He was professional and efficiently sorted my issue which caused by previous engineer. We also gave some tips for better signal speed. Thanks to him... See more
Company replied
Incredible install experience with G-Network. Their engineers, Laurence, Alex and Victor, were amazing. Professional, courteous and set up our connection so quickly. Customer service team was very hel... See more
Company replied
Company details
Written by the company
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Why choose Fibre optic Broadband with G.Network
Written by the company
- Direct To Premises
- We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
- Short Lead Times
- If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
- Faster Than ‘ULTRAFAST’
- Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
- Future-Proof Network
- Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
- Great Value Tariffs
- We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
- Personal Customer Service
- We take pride in providing a great service. All our customers have dedicated Relationship Managers and all installations are done by our own in-house engineers.
Contact info
69 Wilson St, EC2A 2BB, London, United Kingdom
- 020 3909 4555
- sales@g.network
- g.network
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very satisfied with the service
Very satisfied with the service since I took out my contract in 2024.
On the one occasion I needed to contact g.network support, the phone was answered promptly by a real person & the issue immediately addressed.
Highly recommended.
9 June 2026
Unprompted review
Reply from G. Network
Thank you for your kind feedback and for choosing g.network.
We're delighted to hear that you've been satisfied with our service since joining us in 2024. It's especially pleasing to know that when you needed assistance, our support team was able to answer your call promptly and resolve the issue quickly.
We pride ourselves on providing both reliable connectivity and excellent customer service, so it's wonderful to hear that this has been your experience.
Thank you for your recommendation and for taking the time to share your feedback. We truly appreciate your support.
thanks,
Ahmed
Reply from G. Network
Thank you for your wonderful feedback!
We're delighted to hear that Ricky, Leon, and Mo provided you with excellent service. We'll be sure to pass your kind comments on to them, as recognition like this is always appreciated by our team.
Thank you for taking the time to share your experience with us. We're pleased we could help and appreciate your support.
thanks,
Ahmed
Great Speed and router quality
Very smooth installation process and good quality router. The engineer Oliver was very polite and knowledgeable, and He explained me everything clearly. High speed connection with fiber-optic cable reaching your router for the optimal connection.
8 June 2026
Unprompted review
Reply from G. Network
Thank you for taking the time to share your feedback!
We're delighted to hear that your installation process was smooth and that you're pleased with both the quality of the router and the performance of your fibre connection.
It's especially great to hear that Oliver provided such a positive experience. We'll be sure to pass on your kind words to him. His professionalism, knowledge, and clear communication are qualities we value highly, and we're pleased that he was able to explain everything clearly and make the installation process straightforward.
Thank you for choosing us, and we hope you continue to enjoy your high-speed fibre service.
thanks,
Ahmed
Fazle went above and beyond to ensure…
Fazle went above and beyond to ensure the system was set up. So grateful- thank you Fazle!
8 June 2026
Unprompted review
Reply from G. Network
Thank you for your wonderful feedback!
We're delighted to hear that Fazle went above and beyond to ensure everything was set up successfully. Providing exceptional service is something we strive for, and it's fantastic to know that Fazle made such a positive impact on your experience.
We'll be sure to pass your kind words on to him. Thank you for taking the time to share your appreciation, and we're grateful for your support.
thanks,
Ahmed
Customer service was exceptional
It was my own fault for being late on a bill and was disconnected but one phone call with Llexcy and he sorted it all out I had my bill paid and he had me reconnected in literally 3 minutes I was shocked as I’ve been with other suppliers who charge double what g network charge and I’ve never had a service this efficient or quick. That good I had to leave a review even though I never, would highly recommend!!!
7 June 2026
Unprompted review
Reply from G. Network
Thank you for taking the time to leave such a fantastic review!
We're delighted to hear that Llexcy was able to assist you quickly and efficiently, getting your service restored within minutes. We understand how important it is to get back online as soon as possible, and it's great to know that the process exceeded your expectations.
We'll be sure to pass your kind words on to Llexcy and recognise the excellent service he provided. It's especially rewarding to hear that our service and value have stood out compared to your previous providers.
Thank you for your recommendation and for going out of your way to leave a review. We truly appreciate your support and are delighted to have you as a customer.
thanks,
Ahmed
Leon was fantastic
Leon was fantastic. Cant thank him and G-Network enough. We are in a Georgian building in C.London, and they made the entire process super easy for us. Kept up up to date and informed the entire process
4 June 2026
Unprompted review
Reply from G. Network
Thank you for your wonderful feedback!
We're delighted to hear that Leon provided such fantastic service and helped make the process smooth and straightforward for you. Working in Georgian buildings in Central London can sometimes present additional challenges, so it's great to know the installation was made easy and well managed throughout.
We'll be sure to pass your kind words on to Leon and the wider team. Keeping customers informed and supported at every stage is something we strive for, and we're pleased this was reflected in your experience.
Thank you for taking the time to share your feedback—we really appreciate it.
thanks,
Ahmed
No connection - no assistance, unforgivable
No internet for two days is terrible for any business. But for the provider not even to respond for assistance is unforgivable. Now trying to move provider, which I imagine will be another battle.
4 June 2026
Unprompted review
Reply from G. Network
HI John,
We're sorry to hear about the experience you've had and understand how disruptive being without internet for two days can be, especially for a business.
We would like the opportunity to investigate this further and see how we can help. Please email your details, including your account information and a brief summary of the issue, to customerservice@g.network, and a member of our team will look into this for you as soon as possible.
We appreciate you bringing this to our attention and look forward to assisting you.
thanks,
Ahmed
Fazle has been extremely good fixing…
Fazle has been extremely good fixing our Internet today. I will recommend him to all my friends 🧡
3 June 2026
Unprompted review
Reply from G. Network
Thank you for your kind feedback!
We're delighted to hear that Fazle was able to get your internet up and running and provided such a positive experience. We'll be sure to pass your comments on to him, as recognition like this is always appreciated.
Thank you for taking the time to share your recommendation—we're really pleased we could help.
thanks,
Ahmed
Neat and tidy
Andrew turned up early. Got things sorted quickly. Despite the fact it was a tricky job. Neat and tidy.
3 June 2026
Unprompted review
Reply from G. Network
Thank you for your great feedback!
We're delighted to hear that Andrew was able to attend early and get everything sorted quickly, even with a tricky job. It's also great to know the work was completed neatly and tidily.
We'll be sure to pass your kind words on to Andrew. Thank you for taking the time to share your experience—we really appreciate it.
thanks,
Ahmed
Reply from G. Network
Thank you for your kind feedback!
We're delighted to hear that Ricky was super helpful, efficient, and friendly. We'll be sure to pass your comments on to him, as recognition like this is always appreciated.
Thank you for taking the time to share your experience—we really appreciate it.
thanks,
Ahmed
Reply from G. Network
Thank you for your kind feedback!
We're delighted to hear that Fazle was able to resolve your issue quickly and that you had such a positive experience. We'll be sure to pass your comments on to him, as feedback like this is always appreciated.
Thank you for taking the time to share your experience—we really appreciate it.
thanks,
Ahmed
Reported default to Jean network around…
Reported default to GNetwork around 4 o'clock on Sunday by Monday morning at 10 o'clock Fazil the engineer had already arrived. He resolved my issue which was a broken network cable that happened when my builder was doing some work. Very happy with the service Gnetwork provided so quickly and so efficiently. The work was completed by Fazil within 20 minutes.
1 June 2026
Unprompted review
Reply from G. Network
Thank you for your detailed feedback!
We're delighted to hear how quickly your issue was picked up and resolved, and that Fazil was able to attend the following morning and get everything back up and running so efficiently. It’s great to know the fault was identified and fixed promptly, especially given the disruption caused during building work.
We’ll be sure to pass your kind words on to Fazil and the wider team. Thank you for taking the time to share your experience—we really appreciate it.
thanks,
Ahmed
Brilliant Leon made sure it worked well
Brilliant Leon made sure it worked well
29 May 2026
Unprompted review
Reply from G. Network
Thank you for your kind feedback!
We're delighted to hear that Leon ensured everything was working well for you. We'll be sure to pass your comments on to him, as recognition like this is always appreciated.
Thank you for taking the time to share your experience—we really appreciate it.
thanks,
Ahmed
Fazle came to my flat to fix damaged…
Fazle came to my flat to fix damaged optic cable. He was a great communicator and extremely efficient. Would highly recommend!
29 May 2026
Unprompted review
Reply from G. Network
Thank you for your kind feedback!
We're delighted to hear that Fazle was able to resolve the issue with your damaged optic cable and that you found him to be a great communicator and extremely efficient throughout the visit. We'll be sure to pass your comments on to him, as recognition like this is always appreciated.
Thank you for taking the time to share your recommendation—we really appreciate it.
thanks,
Ahmed
Excellent all round service
Excellent all round service, fast efficient and very tidy. Install left working perfectly.
28 May 2026
Unprompted review
Reply from G. Network
Thank you for the great feedback! We’re really pleased you were happy with the service. Fast, efficient and tidy is exactly what we aim for, and it’s great to hear everything was left working perfectly. Much appreciated!
thanks,
Ahmed
Fast and friendly
Andrew provided a great service and was super helpful. G.Network was very speedy in my transfer of property with no interruption in service!! Kudos to that
28 May 2026
Unprompted review
Reply from G. Network
Thank you for the fantastic feedback! We’re delighted to hear Andrew provided such great support and made the process smooth and stress-free. It’s also great to know your property transfer was completed quickly with no interruption to your service. We’ll be sure to pass on your kind words — kudos to Andrew indeed!
thanks,
Ahmed
Fazle worked fast and did a great job.
28 May 2026
Unprompted review
Reply from G. Network
Thank you for your feedback! We’re so pleased to hear Fazle worked quickly and did a great job. We’ll be sure to pass along your kind words — it’s greatly appreciated!
Thanks,
Ahmed
Luis fibre install
Luis was polite, informative and tidy. Happy with the job
26 May 2026
Unprompted review
Reply from G. Network
Thank you for your feedback! We’re delighted to hear Luis was polite, informative and tidy throughout the visit. It’s great to know you’re happy with the job — we’ll be sure to pass on your kind words!
thanks,
Ahmed
Fazle did a great job in fixing our G…
Fazle did a great job in fixing our G Network issue. He arrived on time and within 24 hours of reporting the problem. Very pleased.
26 May 2026
Unprompted review
Reply from G. Network
hank you for your fantastic feedback! We’re so pleased to hear Fazle did a great job resolving your G.Network issue and that he was able to attend within 24 hours of the problem being reported. Arriving on time and providing excellent service is exactly what we strive for. We’ll be sure to pass on your kind words to Fazle!
Thanks,
Ahmed
2 contractors came to fit the cable…
2 contractors came to fit the cable into our very old building, great job done by both. Polite and efficient, I only got the name of one guy Luis, but he was friendly and got the job done in a timely fashion, they left the offices clean and tidy.
22 May 2026
Unprompted review
Reply from G. Network
Thank you for your lovely feedback! We’re delighted to hear both contractors did a great job fitting the cable in your older building. It’s wonderful to know Luis and his colleague were polite, efficient and friendly throughout, and that they completed the work in a timely manner while leaving the offices clean and tidy. We really appreciate you taking the time to share your experience!
thanks,
Ahmed
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