if I could give more than five stars for Team 3, Oliver and Mo, I would. They were exceptionally good, guiding us throughout the whole implementation, exploring different options for where to co... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been with g network for close to two years. Have had no issues Today WiFi was down, request call back , they called back within 15 mins, engineer was booked. Engineer FAZLE attended within... See more
Company replied
Really fast, polite service from the engineers Andrew and Mo. They answered every question I had and gave me honest and fair answers, they made sure I was fully connected and checked the speeds befo... See more
Company replied
Wait between signing up and our engineer Jason’s visit was only a week. Jason arrived first thing Friday morning as scheduled. No waste of our time and therefore a big positive. He was polite and prof... See more
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Company details
Written by the company
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Why choose Fibre optic Broadband with G.Network
Written by the company
- Direct To Premises
- We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
- Short Lead Times
- If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
- Faster Than ‘ULTRAFAST’
- Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
- Future-Proof Network
- Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
- Great Value Tariffs
- We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
- Personal Customer Service
- We take pride in providing a great service. All our customers have dedicated Relationship Managers and all installations are done by our own in-house engineers.
Contact info
69 Wilson St, EC2A 2BB, London, United Kingdom
- 020 3909 4555
- sales@g.network
- g.network
4.8
Excellent
6K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fazle was amazing
Fazle was amazing! Quick, efficiently and helped me find a quicker network! 10/10 would recommend
30 March 2026
Unprompted review
Reply from G. Network
Hi Luisa,
Thank you so much for the 5★ review! We are delighted to hear that Fazle was able to help you quickly and efficiently, and that you were able to find a faster network as a result.
We will be sure to pass on your kind feedback to Fazle, it is always great to recognise great work. Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team!
Fazle was amazing to solve the issue…
Fazle was amazing to solve the issue and he went above and beyond to fix my issues. Thank you.
30 March 2026
Unprompted review
Reply from G. Network
Hey Eliz,
Thank you so much for your 5★ review!
We are delighted to hear that Fazle was able to get everything sorted for you. He always strives to go above and beyond for our customers, and your feedback means a lot to the whole team.
If you ever need anything else, we are here to help.
Thanks again for taking the time to share your comments and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team.
Short installation lead time
Wait between signing up and our engineer Jason’s visit was only a week. Jason arrived first thing Friday morning as scheduled. No waste of our time and therefore a big positive. He was polite and professional, going about the cable installation efficiently and tidily. He tested speeds and gave a few recommendations on possible actions to ensure consistency in our home.
27 March 2026
Unprompted review
Reply from G. Network
Hello Steven,
Thank you so much for taking the time to leave this fantastic 5* review! We are really pleased to hear that your installation was booked in quickly and that Jason arrived right on schedule.
It is great to know he delivered a polite, professional, and tidy installation service, and that his recommendations helped you feel confident about getting the best performance throughout your home.
We truly appreciate your feedback and we are always here if you need anything in the future.
Thank you again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Jason was excellent and explained what…
Jason was excellent and explained what he was doing. It made a big difference
Thank you
26 March 2026
Unprompted review
Reply from G. Network
Hi Matt,
Thank you so much for the 5‑star review! We are delighted to hear that Jason was excellent and took the time to explain everything clearly, it is great to know it made such a big difference to your experience.
If you need anything else, we're always here to help.
Thank you again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Great installation by Team 3 & Ollie
Great installation by Team 3 & Ollie. Friendly and efficient. Recommend
27 March 2026
Unprompted review
Reply from G. Network
Hello Alexander,
Thank you so much for the great review and recommendation!
We are delighted to hear that Team 3 and Ollie delivered a friendly, efficient installation experience. We will be sure to pass your feedback on to them, they will be thrilled to know their work made such a positive impact.
Thanks again for choosing G.Network!
Regards,
GNetwork Customer Service Team
Excellent installation, professionally done with care.
Firstly, the person I spoke with on the phone was thorough and very helpful - Tony.
This morning Oliver from team 3 came to do the installation. He was very polite, friendly and professional. Everything was done neatly and with care. He explained in detail how to connect and made sure the connection worked before leaving and explained the whole set up in detail, which was excellent. Oliver also double checked if I had any questions. I was very impressed.
26 March 2026
Unprompted review
Reply from G. Network
Hi Rosaleen,
Thank you so much for your wonderful 5‑star review! 🌟
We are delighted to hear that Tony was thorough and helpful during your call, and that Oliver delivered such a professional and reassuring installation experience. It is great to know he took the time to set everything up neatly, explain the process clearly, and make sure you were fully comfortable before leaving.
We will be sure to pass your kind words on to both Tony and Oliver, they will be thrilled to know they made such a positive impression.
Thanks again for choosing us and for taking the time to share your experience!
Regards,
GNetwork Customer Service Team
Superb service from Friday the engineer!
Friday, the engineer from G Network was due in the afternoon but rang me on the off chance I was free earlier. I was delighted as it allowed me to get on with my day. He came, was very respectful of my home, and very tidy. He explained what needed to be done and then quietly and quickly got on with it. I am up and running in the space of a couple of hours and could not be happier with G Network. Friday was very fast working, professional and polite. Cannot fault this service!
26 March 2026
Unprompted review
Reply from G. Network
Hello Tamara,
Thank you so much for this fantastic 5‑star review! We are absolutely thrilled to hear about your experience. It is wonderful that Friday was able to arrive early and make the whole installation smooth, tidy, and stress‑free. Getting you up and running promptly is exactly the level of service we aim for, and we are delighted to know you are so happy with G.Network. We truly appreciate you sharing such amazing feedback, it means a lot to the whole team!
Thank you again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle excellent service job done in…
Fazle excellent service job done in good time
25 March 2026
Unprompted review
Reply from G. Network
Hi there,
Thank you so much for your 5‑star review! We are delighted to hear that Fazle provided excellent service and got everything sorted for you quickly. We really appreciate you taking the time to share your experience.
Thank you again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Andrew was amazing
Andrew was amazing. Very professional, and neat work. He did an amazing job outside and made the cables barely noticeable.
24 March 2026
Unprompted review
Reply from G. Network
Hi Valbona,
Thank you so much for your fantastic feedback! We are delighted to hear that Andrew provided such professional, neat work and made the outdoor cabling blend in so well. Ensuring our installations are both tidy and discreet is something we take great pride in, and it is great to know he delivered that for you.
We truly appreciate you taking the time to share your experience and look forward to supporting you again whenever you need us.
Regards,
GNetwork Customer Service Team
We had to have a protective cable…
We had to have a protective cable fitted over the fibre optic lime to prevent the foxes chewing it up. Fazle came and did a great job speedily and effectively He was also very pleasant to deal with
Very good service once again from GNetwork
24 March 2026
Unprompted review
Reply from G. Network
Hello Anon,
Thank you so much for your wonderful 5-star review! We are really pleased to hear that Fazle was able to help protect your fibre line quickly and effectively. It is great to know you found him pleasant to deal with and that the service met your expectations once again.
We truly appreciate your continued trust in us and are always here to help whenever you need us.
Regards,
GNetwork Customer Service Team
Wish I had actually looked at the 5…
Wish I had actually looked at the 5 star reviews here first! They are all done by people coerced by installers! Not actually indicative of service and mostly done by people who have not used trust pilot before, also proving coercion.
The job done could have been done by a toddler, drilling into walls without stud detector or hearing protection!
Now I see they are in administration! No wonder.
2 March 2026
Unprompted review
Reply from G. Network
Hi AKH,
Thank you for taking the time to share your feedback. We are very concerned to hear about the experience you’ve described, as it does not reflect the standards we set for our teams or the level of service we are committed to delivering.
We take all allegations of poor workmanship and inappropriate behaviour extremely seriously. To properly investigate the issues you’ve raised, we kindly ask that you provide your account details or any job reference associated with your installation. This will allow us to review the work carried out and address your concerns thoroughly. Please contact us at customerservice@g.network, so we can look into this as a priority.
We would also like to address your concerns regarding our reviews and working practices. As an organisation, we operate in line with strict professional standards, and we do not condone or engage in any form of coercion in relation to customer feedback. Our reviews are a reflection of the work carried out by our teams and the service delivered to our customers.
We remain committed to transparency and to following industry best practices at all times.
Thank you again for bringing this to our attention. We hope to have the opportunity to investigate this fully and work toward a resolution with you.
Regards,
GNetwork Customer Service Team
Reply from G. Network
Hello Markella,
Thank you for your feedback! We are glad to hear that your order was handled quickly and that Lewis provided efficient service. We will be sure to pass along your kind words to him.
If there is anything more we can help you with, please don’t hesitate to get in touch.
Thanks again for taking the time to share your comments and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Luis was great and did an amazing job
Luis was great and did an amazing job
19 March 2026
Unprompted review
Reply from G. Network
Hello Celeste,
Thank you so much for the amazing 5‑star review! We are thrilled to hear that Luis was great and did an amazing job. We will be sure to pass along your kind words. Feedback like yours truly makes our day!
Thanks again for taking the time to share your comments and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Luis the installer was great
Luis the installer was great. Thorough, detail oriented, cut the perfect length of cable and did an amazing job. Couldn't ask for more.
18 March 2026
Unprompted review
Reply from G. Network
Hello Thai,
Thank you so much for the fantastic feedback!
We are delighted to hear that Luis provided such a thorough and detail‑oriented installation experience. It is great to know the cable work and overall setup were completed to such a high standard. We will make sure your kind words are passed on to him.
If you ever need anything else, we are always here to help! ⭐
Thanks again for taking the time to share your comments and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Great service from G Network
Great service from G Network. Leon got everything installed quickly. I was kept updated at every step of the process, easily one of the smoothest WiFi setups I’ve had.
18 March 2026
Unprompted review
Reply from G. Network
Hi Ben,
Thank you so much for the 5‑star review!
We are delighted to hear you had such a smooth installation experience. It is great to know that Leon got everything set up quickly and kept you updated throughout the process. We will be sure to pass your kind feedback on to him.
If you need anything going forward, we’re always here to help! 🌟
Thanks again for taking the time to share your comments and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team.
Luis very professional and was here on…
Luis very professional and was here on time , friendly great guy and helpfull. Thanks Luis
18 March 2026
Unprompted review
Reply from G. Network
Hello Ryan,
Thank you so much for your feedback!
We are really pleased to hear that Luis provided such a professional and friendly service. It is great to know he arrived on time, was helpful throughout, and left you with a positive experience.
I will be sure to pass your kind words on to him, I know he will really appreciate it.
Thanks again for taking the time to share your comments and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team.
Great experience
From arranging installation to the installation itself this has been a very easy process. Saeed kept me up to date with regards to the process.
Leon was excellent, he was tidy whilst he worked and left out home clean.
17 March 2026
Unprompted review
Reply from G. Network
Hi Alan,
Thank you so much for your wonderful feedback!
We are delighted to hear that the process felt smooth from start to finish. Saeed will be pleased to know his updates were helpful, and we are glad Leon’s tidy and considerate approach made a great impression.
We truly appreciate you taking the time to share your experience and are pleased you are happy with the installation.
If there is anything more we can help with, please do not hesitate to get in touch.
Thank you again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
G.Network internet installation
Andrew from G.Network was great, Professional and knowledgeable. I really enjoyed the installation experience
16 March 2026
Unprompted review
Reply from G. Network
Hello Seifallah,
Thank you for your wonderful feedback!
We are so pleased to hear that Andrew delivered such a great installation experience. His professionalism and knowledge are qualities we are very proud of, and it is fantastic to know that you genuinely enjoyed the visit.
We will make sure Andrew receives your kind words, they will mean a lot to him.
Thank you again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Leon did a great job!
16 March 2026
Unprompted review
Reply from G. Network
Hey Michael,
Thank you for your feedback!
We are delighted to hear that Leon did a great job. Delivering a smooth, positive service experience is exactly what we aim for, and it is wonderful to know he met that standard.
We will be sure to pass your kind words on to Leon. They will mean a lot.
Thank you again for taking the time to share your review and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team.
Reply from G. Network
Hello Josie,
Thank you so much for your feedback!
We are delighted to hear that Luis provided such an excellent experience. A super‑quick and easy installation is exactly what we aim for, and it is great to know he delivered that for you.
We will be sure to pass along your kind words, they will mean a lot to him.
Thanks again for taking the time to share your review and choosing GNetwork as your preferred broadband provider! ! 😊
Regards,
GNetwork Customer Service Team
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