if I could give more than five stars for Team 3, Oliver and Mo, I would. They were exceptionally good, guiding us throughout the whole implementation, exploring different options for where to co... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been with g network for close to two years. Have had no issues Today WiFi was down, request call back , they called back within 15 mins, engineer was booked. Engineer FAZLE attended within... See more
Company replied
Really fast, polite service from the engineers Andrew and Mo. They answered every question I had and gave me honest and fair answers, they made sure I was fully connected and checked the speeds befo... See more
Company replied
Wait between signing up and our engineer Jason’s visit was only a week. Jason arrived first thing Friday morning as scheduled. No waste of our time and therefore a big positive. He was polite and prof... See more
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Company details
Written by the company
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Why choose Fibre optic Broadband with G.Network
Written by the company
- Direct To Premises
- We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
- Short Lead Times
- If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
- Faster Than ‘ULTRAFAST’
- Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
- Future-Proof Network
- Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
- Great Value Tariffs
- We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
- Personal Customer Service
- We take pride in providing a great service. All our customers have dedicated Relationship Managers and all installations are done by our own in-house engineers.
Contact info
69 Wilson St, EC2A 2BB, London, United Kingdom
- 020 3909 4555
- sales@g.network
- g.network
4.8
Excellent
6K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
We got g network to our new place and the support and the service from the team - Luis who got the connection to our place was amazing. He found a solution when we didnt want to drill a new cable and he was so professional and helpful. Thank you!
10 April 2026
Unprompted review
Reply from G. Network
Hey Zeynep,
Thank you very much for your 5-star review!
We are delighted to hear that you had a great experience with our service and support. It is especially wonderful to know that Luis was able to find a solution that worked for you while maintaining a professional and helpful approach throughout.
We will be sure to pass on your kind feedback to him, he will be pleased to know his efforts made such a positive difference.
If you need any further assistance, please do not hesitate to get in touch.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle the engineer was great
Fazle the engineer was great, professional and friendly.
Easy to contact technical support (once you find out how - had to email rather than wait for a callback promised by helpdesk )
10 April 2026
Unprompted review
Reply from G. Network
Hello A.L.C,
Thank you for your 5-star review and for taking the time to share your experience.
We are really pleased to hear that Fazle made such a positive impression with his professionalism and friendly approach, we will be sure to pass on your kind feedback to him.
We also appreciate your comments regarding contacting technical support. Your feedback is valuable, and we understand how important it is to have clear and efficient communication channels. We will use your insight to help improve the support experience moving forward.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
If there is anything further we can assist you with, please do not hesitate to get in touch.
Regards,
GNetwork Customer Service Team
Fazle came on time sort my internet in…
Fazle came on time sort my internet in a efficient way. He was very professional , clean and tidy . Highly recommend Gnetwork .
10 April 2026
Unprompted review
Reply from G. Network
Hi Bassam,
Thank you very much for your 5-star review!
We are delighted to hear that Fazle was able to resolve your internet issue efficiently and that his professionalism and attention to cleanliness made a positive impression. We take great pride in delivering a reliable and high-quality service, and your recommendation means a lot to us.
If you ever need assistance again, please do not hesitate to get in touch.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Excellent Engineer, Failed Delivery Promise wanted to share some feedback…
I wanted to share some feedback following the completion of our recent network installation.
First and foremost, Leon and the installation team deserve real recognition. The work on-site was carried out to an excellent standard, professional, thorough, and clearly done by someone who takes pride in their craft. Leon was communicative throughout, handled the technical aspects with confidence, and left everything clean and properly commissioned. That side of the job was genuinely impressive.
Unfortunately, the same cannot be said for the back office experience. We were given a delivery commitment that was missed by a full two weeks. That kind of delay has a knock-on effect, it pushed our go-live date, created unnecessary uncertainty, and required us to manage expectations internally that should never have needed managing. Promising a delivery window you cannot meet isn’t just an inconvenience, it erodes trust.
The disconnect between the quality of the field team and the reliability of the back office coordination is stark. I’d encourage the business to take a hard look at how delivery timelines are quoted and communicated, and to ensure commitments are realistic before they’re made.
Overall: 5 stars for Leon and the installation crew. The back office needs to raise its game significantly.
9 April 2026
Unprompted review
Reply from G. Network
Hello CY,
Thank you for taking the time to share such detailed and thoughtful feedback — we really appreciate it.
We are delighted to hear that Leon and the installation team delivered such a high standard of work. Your comments about his professionalism, communication, and attention to detail are fantastic to read, and we will make sure this recognition is shared with him and the wider team.
At the same time, we are very sorry for the delay you experienced and the impact it had on your go-live plans. You are absolutely right, missing a committed delivery window can create unnecessary disruption and undermine confidence, and that is not the experience we want to provide.
We are actively reviewing how we can better set and communicate delivery timelines to ensure they are realistic, transparent, and consistently met. Improving coordination between our back office and field teams is a key focus which is reviewed on a constant basis, so that the overall experience matches the high standards delivered on-site.
Thank you again for your honest feedback, it is invaluable in helping us improve.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Perfect Installation, but …
Installation was scheduled for my preferred day, Leon arrived as advised and did a super smooth job. Very tidy, no mess at all and we found the perfect spot for the new router. Signal is strong near the router, but nonexistent just a few meters away in the next room (1 bedroom flat). This was not tested with the engineer, and I had to research myself + contact customer service.
Solution was for me to change channels on the router, which I find a disappointing experience.
Overall, more hassle than with my old BT connection unfortunately.
9 April 2026
Unprompted review
Reply from G. Network
Hi S,
Thank you so much for your fantastic 5-star review!
We are delighted to hear that your installation went smoothly and was scheduled at a time that suited you. It is great to know Leon delivered such a tidy and efficient service, and that you are happy with the router placement and improved signal.
We are really pleased you chose G-Network, and it’s wonderful to hear you are already seeing the benefits. We will be sure to share your kind feedback with Leon.
If you need any further support, please do not hesitate to get in touch.
Thank you again for your support!
Regards,
GNetwork Customer Service Team
Fazle was very professional polite and…
Fazle was very professional polite and showed up on time with a fantastic customer service attitude . Thank you
9 April 2026
Unprompted review
Reply from G. Network
Hi Diane,
Thank you for your kind 5-star review!
We are delighted to hear that Fazle provided such a professional and polite service, and that his punctuality and positive attitude made a great impression. We will be sure to pass along your feedback to him, he will really appreciate it.
If there is anything else we can assist you with, please do not hesitate to get in touch.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Excellent
Excellent, professional, efficient and very friendly. Leon was great would recommend to anyone.
8 April 2026
Unprompted review
Reply from G. Network
Hello Dom,
Thank you very much for your wonderful 5-star review!
We are so pleased to hear that you found our service excellent, professional, and efficient. It is especially great to know that Leon made such a positive impression. Your recommendation means a lot to us, and we will be sure to share your kind feedback with him.
If there is ever anything else we can help you with, please do not hesitate to reach out.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle is a brilliant engineer
Fazle is a brilliant engineer. Super helpful, went the extra mile to help us restore our connection when a cable was chewed by squirrels. And in general g network support has always been prompt and reliable. Thank you!
8 April 2026
Unprompted review
Reply from G. Network
Hi Irene,
Thank you so much for your fantastic 5-star review!
We are delighted to hear about your positive experience, and we will be sure to pass on your kind words to Fazle, he will be thrilled to know his efforts made such a difference. Going the extra mile for our customers is something we truly value, and it is great to hear that reflected in your experience.
We also really appreciate your continued trust in our network support. Providing prompt and reliable service is always our priority, and your feedback reassures us that we are on the right track.
If there is ever anything more we can assist you with, please do not hesitate to get in touch.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle and Leon
Fazle and Leon
The G Network engineers who came to install my new cable and router did an excellent job. They arrived right on time, which I really appreciated, and were friendly and professional throughout the visit. The installation was completed efficiently, and they made sure everything was working properly before leaving. Overall, a smooth and hassle-free experience—very satisfied with the service.
7 April 2026
Unprompted review
Reply from G. Network
Hi Matej,
⭐ Thanks so much for the great feedback! ⭐
We are really glad to hear Fazle and Leon did such a brilliant job. Turning up on time, keeping things friendly, and making sure everything was working perfectly is exactly what we aim for. We will be sure to pass your kind words on to them. Great to hear your installation was smooth and hassle‑free!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Both Luis and Andrew were professional…
Both Luis and Andrew were professional and patient to my queries. It was a very pleasant experience all around.
7 April 2026
Unprompted review
Reply from G. Network
Hello J,
⭐ Thanks so much for the lovely 5 * feedback! ⭐
We are really glad to hear you had such a positive experience with Luis and Andrew. It is great to know they took the time to answer your questions and made everything easy and pleasant. We will make sure your kind words get passed on to them!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Cesar was great!
Cesar was great! 10 stars. He even helped me put together my bed frame (the pilot holes were messed up and he used some of his tools to fix the issue).
2 April 2026
Unprompted review
Reply from G. Network
Hi Tony,
⭐ Thank you for the fantastic review! ⭐
We’re thrilled to hear that Cesar made such a great impression, he really does embody going the extra mile! Helping with your bed frame (on top of delivering a great installation) is classic Cesar, and we will be sure to pass on your kind words to him. Thanks again for sharing your experience and for the 10 stars!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team!
Reply from G. Network
Hello James,
Thank you so much for your amazing 5‑star review!
We are delighted to hear that you are enjoying the ultrafast speeds and rock‑solid reliability of your fibre broadband. It is great to know the connection is Fast and efficient, and that the installation experience met your expectations.
We will be sure to pass your kind words on to Leon, they will really appreciate the recognition. Thanks again for choosing us and for taking the time to recommend our service. If you ever need anything, we’re always happy to help! Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team!
Fazle was very quick and efficient and…
Fazle was very quick and efficient and fixed the internet even though the issue was wiring external to the house. He was great thankyou Fazle!
1 April 2026
Unprompted review
Reply from G. Network
Hey Emma
Thank you so much for the 5★ review! We are really pleased to hear that Fazle was quick and efficient, and that he was able to resolve the issue even though the wiring was external to the property. We will be sure to pass on your kind words to him.
Thanks again for taking the time to share your experience, it is greatly appreciated.
Regards,
GNetwork Customer Service Team!
Fast to fix issues
Failed came fast and fixed the recurring issues. Well done!
1 April 2026
Unprompted review
Reply from G. Network
Hi Will,
Thank you very much for the 5★ review! We are really pleased to hear that the engineer arrived quickly and was able to resolve the recurring issues for you. This is the kind of service we aim to deliver.
Thanks again for taking the time to share your experience and for choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team!
Fazle came quick
Fazle came quick , identify the problem in few min . he repair our internet very quick.
31 March 2026
Unprompted review
Reply from G. Network
Hello Dalia,
Thank you very much for the 5★ review. We are pleased to hear that Fazle arrived quickly, identified the issue within minutes, and repaired your internet promptly. We will be sure to share your positive feedback with him.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team!
Broadband Repair
Fazle came promptly and quickly identified the issue and made the necessary repairs.
All work was clearly explained.
Work place was left in clean and tidy condition.
Great service.
31 March 2026
Unprompted review
Reply from G. Network
Hi Chris,
Thank you very much for the 5★ review. We are delighted to hear that Fazle arrived promptly, quickly identified the issue, and completed the repair efficiently. It is also great to know that everything was clearly explained and left clean and tidy.
We will be sure to pass on your kind feedback to Fazle, comments like this really mean a lot.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team!
Fazle came on time and repair the…
Fazle came on time and repair the internet very quick .
31 March 2026
Unprompted review
Reply from G. Network
Hello Bruno,
Thank you very much for the 5★ review! We are delighted to hear that Fazle arrived on time and was able to repair your internet quickly. We will be sure to pass on your kind feedback to him.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team!
Cesar was an absolute legend
Cesar was an absolute legend - huge help explaining everything and getting us set up!
31 March 2026
Unprompted review
Reply from G. Network
Hey Tadhg,
Thank you so much for the 5★ review! We are delighted to hear that Cesar was such a huge help and took the time to explain everything clearly and got you set up smoothly. We will be sure to pass on your fantastic feedback to him.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team!
Thanks engineer Fazle for the excellent…
Thanks engineer Fazle for the excellent service. After few day of without internet due to technical problems you solve it with swift and professional manner.
31 March 2026
Unprompted review
Reply from G. Network
Hello Dahir,
Thank you for your kind feedback. We are really sorry to hear about the disruption you experienced, but we are pleased that Fazle was able to resolve the issue swiftly and professionally. I will be sure to pass on your thanks to him.
We really appreciate you taking the time to share your experience, and thank you for your patience.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team!
Reply from G. Network
Hi Sabastian,
Thank you for your great feedback! We are really pleased to hear that Fazle made the process quick and smooth for you. I will be sure to pass on your thanks to him.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team!
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