I bought a panel heater from them which developed a fault after 16 months. I spoke to the customer services who promptly sent me an email with information needed from me. I promptly returned i... See more
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Review summary
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Reviews shaping this summary
The product delivered fitted my strimmer unlike the one available from another supplier via Amazon which does not it. Delivery was prompt
Excellent customer service from Futura Direct. My hedge trimmer was replaced free of charge very quickly after it stopped working. We purchased it a year ago. With which Eloisa was brilliant. Highly... See more
I had a problem with a replacement blade holder for my strummer. I had ordered the right part as per the part number shown on the strummer but the wrong part had been received. On contacting Futura Di... See more
Company details
Written by the company
At Futura Direct, we specialise in heating products with your comfort in mind. With an extensive range of branded electric heaters, blankets and patio heaters. As well as fans, air purifiers, dehumidifiers and so much more, all at unbelievable prices.
Contact info
Unit 8, Quantum Court, Church Lane, Adwick-le-Street, DN6 7AY, Doncaster, United Kingdom
- help@futuradirect.co.uk
- futuradirect.co.uk
4.0
Great
599 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 7% of negative reviews
Typically replies within 24 hours
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Excellent value
Excellent value, good communication, prompt service. Could not fault the experience.
27 August 2023
Speedy delivery at a great price
30 August 2023
Good price and arrived quickly
30 August 2023
Good Seller And Good Delivery
29 August 2023
Once again
Once again, a fine price and excellent delivery service
Keep up the good work
Regards,
John
28 August 2023
Have purchased two items both had…
Have purchased two items both had issues.2 plates on strimmer faulty after two months, purchased replacement as advised by futurism’s,different fitting on receipt, when logged on their site,no response,even though they say will respond in two day. Not a company I would deal with again
Most disappointing
31 July 2023
Product did not arrive
29 July 2023
I ordered 2 blade holders and bolts for…
I ordered 2 blade holders and bolts for the cordless strimmer on the 26th of July and the cost came to over £29, I am still waiting to receive them.
I already contacted your firm and expected much better service than this as I am a PRIME member.
Meantime the weeds have grown a lot and need cutting down now.
Yours Sincerely,
Douglas J. Sutherland
25 July 2023
Best way to contact if issue with product within guarantee..
After no response when leaving an email as per recorded message when phoning them, I tried again using the email they gave on my receipt email. I have a pole cutter within guarantee where the thread has gone on the spindle that tightens the extension (possibly always had gone as it's had no mistreatment), not safe to use as it is. A quick response this time and a promise of a replacement part. 4* due to them not responding to initial contact.
8 August 2023
Unprompted review
Microwave dish cover.
I like this site. I have brought a few bit and pieces.
Unfortunately the lid l brought was completely smashed. Not packed very well at all. Came in a plastic bag.
So no chance
I reported it and got a replacement which arrived smashed too.
24 July 2023
Excellents Service
Ordered the part for my Terratek Hedge Trimmer and it t arrived within 48 hours
30 July 2023
Great ,fast delivery.
28 July 2023
The item arrived on time
The item arrived on time. I can't say too much about the hedge trimmer because I haven't used it yet.
Unfortunately I didn't read the description of the trimmer when I bought it and it does state it is a long hedge strimmer for doing high hedges/bushes etc. I didn't send it back because I do have a high tree that I have been trimming back so it doesn't get any taller so it will be handy for that instead of standing on ladders.
I have bought other gardening equipment from this company, (grass strimmer) which I have been very happy with therefore I don't see me having any problem with the hedge trimmer. I would certainly buy more goods from this company.
26 July 2023
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