I bought a panel heater from them which developed a fault after 16 months. I spoke to the customer services who promptly sent me an email with information needed from me. I promptly returned i... See more
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Review summary
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The product delivered fitted my strimmer unlike the one available from another supplier via Amazon which does not it. Delivery was prompt
After a newly bt hedge trimmer failed after an hours work, a couple of emailsto their help@, (with no response), and then a few calls a new unit was sent. So 4/5 … fairly happy.
Excellent customer service from Futura Direct. My hedge trimmer was replaced free of charge very quickly after it stopped working. We purchased it a year ago. With which Eloisa was brilliant. Highly... See more
Company details
Written by the company
At Futura Direct, we specialise in heating products with your comfort in mind. With an extensive range of branded electric heaters, blankets and patio heaters. As well as fans, air purifiers, dehumidifiers and so much more, all at unbelievable prices.
Contact info
Unit 8, Quantum Court, Church Lane, Adwick-le-Street, DN6 7AY, Doncaster, United Kingdom
- help@futuradirect.co.uk
- futuradirect.co.uk
4.0
Great
601 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 7% of negative reviews
Typically replies within 24 hours
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The item arrived on time
The item arrived on time. I can't say too much about the hedge trimmer because I haven't used it yet.
Unfortunately I didn't read the description of the trimmer when I bought it and it does state it is a long hedge strimmer for doing high hedges/bushes etc. I didn't send it back because I do have a high tree that I have been trimming back so it doesn't get any taller so it will be handy for that instead of standing on ladders.
I have bought other gardening equipment from this company, (grass strimmer) which I have been very happy with therefore I don't see me having any problem with the hedge trimmer. I would certainly buy more goods from this company.
26 July 2023
Extremely fast delivery and timely delivery
Extremely fast delivery and timely delivery information.
25 July 2023
Authentic original parts needed for our…
Authentic original parts needed for our Terratek cordless tools.
24 July 2023
very good service at a fair price
24 July 2023
i was stuck for a screw gun.the person…
i was stuck for a screw gun.the person i spoke on line was very helpfull it was a good deal to.
24 July 2023
This company has absolutely no customer…
This company has absolutely no customer service i have been waiting over 18 days for a refund and today took the biscuit first of all they say they haven't a clue what I'm on about then i have had to resend all the tracking details again and have been told to wait another 5-7 days for my money ,thats the 3rd time I've been told this . DO NOT BUY FROM THEM .
14 July 2023
Unprompted review
Good service
2 July 2023
The company were exceptionally helpful
The company were exceptionally helpful. They replied quickly to my queries and could not have helped me more.
1 July 2023
Great little heater.…
Great little heater perfect for our downstairs loo. We did have a problem with the first heater we received but one e-mail to futura and 2 days later a new heater arrived. Amazing customer service. We are very pleased with the heater and the service we got.
2 July 2023
Fantastic delivery and good product
29 June 2023
Excellent Service
Very quick delivery, exactly what I needed.
Easy to find spares for TerraTek strimmer.
28 June 2023
Good quick service itgem arrived the…
Good quick service item arrived the next day really impressed
27 June 2023
Fantastic
Fantastic! Got delivery next day. No fuss, and easy website. Would definitely recommend. Will check first for future purchases
26 June 2023
Quick and efficient service
23 June 2023
Fast delivery and well packaged ,easy…
Fast delivery and well packaged ,easy to order from
23 June 2023
Very quick service
28 May 2023
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