Futura Direct Reviews 

Excellent service.

had issues with battery, contacted the company and they dealt with it .5 star service thanks ken cattell

How on earth do you get through to these people? Do they even exist?

I purchased a cordless screwdriver through Amazon and it's great but I recently lost the charger. As my screwdriver was originally from Futura Direct, I thought I'd contact them to see if they could sell me a replacement charger. A simple yes or no question.

When you phone, you can't speak to anyone, they just give you an email address. When you send them an email, you just get a robotic "we can't locate your order, suggest you double check with the seller"

I actually want to spend money with these people if they sell a replacement charger, but they seem completely incapable of being able to deal with a simple request. I love my screwdriver, but I can't use it as it's out of charge and no-one at their distribution office is either willing or capable of advising me how to get a replacement.

Hopeless

Good service, fast delivery and product was as described and good quality. I would use this company again.

No problem with the actual service, but over £12 for a replacement knob for an extendable hedge trimmer, strikes me as excessive.

Received battery and charger on time and working perfectly

4 months after purchasing a product from Futura Direct I realised I didn’t have an instruction manual.
I contacted them & received a duplicate manual within 24 hrs.
I would recommend.

Cheaper than other sellers, ease of payment

My order was sent to the wrong address, my previous address, despite me telling Futura about my mistake within an hour of placing the order! Awful.

We bought an item called the Purus King size Electric blanket from Futura and after about six months it stopped working. The Blanket was still under warranty so I emailed Futura regarding this. There were no quibbles and within a few days we received a replacement. We were very happy with the outcome and the pace at which the company acted to keep the customer happy.

Great product. From order to delivery all very efficient and quick. Would recommend.

Electric throw

Great price and quick delivery. Good quality 600D

After cancellation of an order no refund forthcoming,unable to get reply to 3 emails requesting refund.
Stay well clear.

We bought a furura electric radiator FAH1000-2 after installing it we tried to programme it but the manual was unclear, excessively complicated and frustrating. After 4 days and many clever heads trying to work it out we are still no wiser. The you-tube video was not useful either. I'd advise avoiding this product

Impossible to get a refund. No contact number, only a form. Received 3 radiators on 9 Jan, and still waiting for someone to reply to me re a DPD collection for my return.

Quick delivery & an excellent customer service!

The control worked well for a few days but then it jumps down to 0 when I am using it. When it’s just sitting there, it stays on 😕

Update: it cuts after an hour
Update 2: no matter the setting, it flashes E. so it flat out doesn’t work now