We placed our order back in November 2025 but because our item was on back order we didn't receive it until February 2026. That being said, Futonland kept us in the loop with updates and phone calls t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Igor and team wher exceptionally helpful over chat and the phone helping me with my choices. The delivery was seamless and professional. I’ve used Futonland for almost fifteen years and wouldn’t go... See more
I’ll be honest — I was super skeptical at first and thought Futonland might be a scam. I took a chance anyway and placed my order, and I’m SO glad I did. Not only did my bed arrive on time, but it... See more
Everything went incredibly smoothly with the process. Communication is key with the way Futonland handles business. The product itself is high quality. I had a small issue and it was resolved prom... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Manufacturer
- Kitchen Furniture Store
- Living Room Furniture Store
Written by the company
Futonland is a well-established furniture retailer that has been providing functional furniture solutions since 1995. The company is known for innovative convertible sofa beds, futons, mattresses, beds, and other home furniture. With its commitment to customer satisfaction, Futonland has established itself as a trusted source of high-quality furniture with nationwide delivery and stellar service.
Contact info
730 Amsterdam Ave, 10025, New York, United States
- (877) 388-6652
- support@futonland.com
- futonland.com
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Customer service made certain my order…
Customer service made certain my order was clear before it was made to order; the order fulfillment and shipping were prompt; the futon itself is very well made. I am very pleased with the company and my futon. Thank you!
10 February 2025
Unprompted review
Futonland's customer service is unparalleled!
Futonland's customer service is stellar! In my second experience with them I bought a loveseat pullout bed that they learned was out of production. A representative CALLED me right away (love the "human touch"), and we were able to discuss alternatives. I eventually purchased a loveseat that fit my needs even better than my original choice and that was on a "doorbuster" sale. I love Futonland's selection, quality and pricing but it's their customer service that seals the deal for me.
27 January 2025
Unprompted review
I don't usually write a review
I don't usually write a review. I've been dealing with Futonland for several years. The furniture is very nice and accomodates small apartments. But the customer service is unbelievable, they go beyond and this company always makes sure that the customer get what they want.. Lots of communication. This is why I say come by and see them
I repeat I am still; looking at their web page to see if I can buy more.
6 February 2025
Unprompted review
Your best salesman is a happy customer
As a single, hetro, male, selections on Amazone were gay A.F. Found a tan & Brown striped cover. Arrived one day before scheduled, undamaged (:
21 January 2025
Unprompted review
Great customer service
Great customer service. They call to confirm the order before shipping. Extremely fast shipping, as well, only a few days after placing the order. Mattress is less firm than I'd hoped, but that's nothing to do with Futonland
21 January 2025
Unprompted review
Excellent service and excellent…
Excellent service and excellent products.
Igor guided us though our purchase and we are extremely satisfied with the bed and mattress we received.
23 January 2025
Awesome service
Ease of ordering online, the follow-up call to confirm purchase, and delivery were amazing! Thank you!
15 January 2025
Unprompted review
A fair price for a good product
A fair price for a good product. Assembly ease and time wasn’t bad.
Would definitely recommend their products and am planning on purchasing another one for my cabin.
18 January 2025
Unprompted review
New futon cover
I appreciated being called and having the dimensions confirmed. I was also impressed with the speed of shipping.
11 January 2025
Unprompted review
OMG - this is great!
OMG - the delivery folks showed up ahead of schedule and got the (HUGE) box into the elevator and up to our 3rd floor apartment - and into the room where it was going to be set up!
Assembly instructions for the Cabinet Murphy bed were very easy to follow (especially with the video link!!) and we are now awaiting for the mattress to 'fill out'.
Thank you!
13 January 2025
Unprompted review
Really appreciated the excellent…
Really appreciated the excellent customer service we received. Having a personalized call, validating our order and discussing shipping was a nice torch!
5 January 2025
Unprompted review
Reply from Futonland
Thank you for your feedback! We're glad you enjoyed our prices and delivery service.
Issues resolved quickly
We had an issue where parts were missing, but these guys took care of us. My child loves their bed. Cannot recommend these guys enough.
13 December 2024
Unprompted review
Reply from Futonland
We sincerely apologize for the inconvenience caused by the missing parts and unclear instructions. The missing hardware has been shipped and should arrive in the next few days. Our support team will also follow up on your ticket to ensure everything is resolved to your satisfaction.
Futonland’s customer service is…
Futonland’s customer service is impeccable. FedEx misplaced one of the boxes containing the arms of the futon and Futonland sent a replacement right away. The Strata furniture directions were awful but that has nothing to do with Futonland
21 December 2024
Unprompted review
We love our finished product
We love our finished product. We appreciated the representative who called to confirm our order. He answered last minute questions which prompted a change that worked out great. Thank you!!
6 December 2024
Unprompted review
Great product & service.
20 December 2024
Unprompted review
still didnt receive drawers!!!!!!
23 December 2024
Unprompted review
Reply from Futonland
We sincerely apologize for the mix-up during fulfillment. The replacement drawers were shipped out promptly, and tracking confirms they were delivered today. Please let us know if there's anything else we can assist you with!
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