Ordered 2 sofa beds in January not received them have emailed them and getting told they are in customs won't refund
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Mine - like so many others - is extremely negative, but there's no point being bitter - what's done is done and I've only lost £46 so it could have been a lot worse.. There are suggestions that the... See more
Ordered goods at the beginning of April and still not arrived. Nobody ever answers the phone (automated message) and no replies to emails either. I tried contacting the company accountant as per the... See more
I have actually been to find the company today, and what do you think - postcode (HG5 9JB) is a small industrial estate which has nothing to do with Furniwork. Spoke to other companies on same compou... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered 2 sofa beds in January not…
Ordered 2 sofa beds in January not received them have emailed them and getting told they are in customs won't refund
Scam-Fraud
Scam-Fraud
One star is too many.
Item paid for. Will not be delivered.
Ran by the same owners as Not in the…
Ran by the same owners as Not in the dog house. Just take your money and pocket it. Cant believe william names wright has been charge with fraud yet!!
buyers please do not buy them
buyers please do not buy from this company - shocking. absolute scammers
Don't use
Don't use. Scammers still waiting on a refund after a cheap knock off pair of sunglasses was received rather than wallpaper
The same scammer is also the director…
The same scammer is also the director of not in the dog house beware
William James Wright - Scammer
Re. William James Wright.
Also trading as 'Not in the Doghouse Limited' as well as Furniwork Ltd.
He is a SCAMMER! His companies will take your money but won't deliver the Goods. No telephone contact number available, numerous emails sent, no tracking info and on the few occasions they have responded, I'm told the same thing 'we can see you order has been dispatched' then nothing further. Highly disappointed and light to the tune of £20. Just onto my bank now to get wheels in motion to raise a dispute. This company is registered in Knaresborough, Yorkshire and the money appears in the account of to a computer software company in Amsterdam!! . DO NOT USE EITHER OF THESE COMPANIES!!
William James Wright - as good as stealing from your wallet
As others have said this is the same director as Not In The Dog House which had 89% one star reviews for the past 12 months on Trustpilot most of which refer to taking money for goods that are never delivered.
Avoid this company, Not In The Dog house and any other company this scammer sets up.
Stay away they are corrupt they’ll take…
Stay away they are corrupt they’ll take your money and you'll never receive anything Con Artist
same company director Will Wright for…
same company director Will Wright for not in the dog house and coffee-box. See reviews. He should be in jail, as he is obviously taking money and doing an exit scam by going insolvent. Done it before, and he is starting another company soon.
Do not buy from Furniwork
Much the same story as everyone else on here. I ordered 2 items of furniture a year ago, and paid over £250. At first they responded to emails, were apologetic, and I was understanding because of the pandemic. But over time they just stopped responding, and now I am trying to get my money back through my bank. They seem to be scammers, unfortunately, and I wish I had checked here before trying to buy from them.
Furniwork - Do not buy from this company, take your money but do not send items paid for. Do not buy from this company as take the money but you do not receive items paid for.
Furniwork. Do not buy from them.
Take your money, no delivery of items, stops communication, and then send email saying how do you like your received product.
My bank have been great, refunding money, and reporting further for fraud action.
Made mistake of buying product before checking on here for reviews.
Seems alot of people same issue, informed my bank and they are taking it further.
I will be informing Trading Standards and Police Action Fraud, also as this is fraud, a scam and thieving peoples money.
Do yourself a favour and do not buy anything from this company.
This company is basically stealing peoples money and not sending any items you pay for, as money taken quickly, but no items received.
Thinking of Twitter warning people also.
Keep away from this company.
Do Not Buy!!!!
I am reporting them to trading standards and action fraud for non delivery of goods. I am also pursuing a section 75 claim as they completely ignore all communication. This company definitely appears to be a scam.
TAKE ACTION
1. CONTACT YOUR BANK/PAYPAL TO GET YOUR MONEY BACK - I DID AND WAS SUCCESSFUL.
2. REPORT THIS BUSINESS TO ACTIONFRAUPOLICE.CO.UK AND TRADING STANDARDS VIA CITIZENS ADVICE.
THIS BUSINESS NEEDS TO BE CLOSED DOWN!!
Here are his details if you want to get…
Here are his details if you want to get your stuff
William (director)
you can find his address on companies house
After months of no response from this guy. I decided to do some digging. I thought he’s not getting away with this. So after a bit of research found his address on companies house was actually his home address. It is by far the worst company I have ever dealt with online and won’t be using again. But did manage to get the furniture in the end. But can see so many people haven’t. Which is the reason I have put these details on. If he isn’t willing to send items out that he has sold, he shouldn’t be trading. He is basically stealing everyone’s money and shame on him for doing this to people. Hope you all get what you’ve ordered
Fraudulent company
The customer service is not getting back to me for over two months, and they have taken my payment for a bedside table over £100 back then, yet I have had no update about my delivery and am still waiting for my item. They seem to be a fraudulent company, as they are not getting back to my enquiries and still have my money. I don't know how to get my money back.
Sucked in by pretty product at cheap…
Sucked in by pretty product at cheap price. Ordered and paid for two months ago and still hasn't arrived. I've had a couple of 'reassuring' emails to say that delivery is being arranged etc but have finally given up and am seeking a refund through my credit card company. No phone number and last three emails have gone unanswered :o(
Scam Company.
Scam site.
Items slightly cheaper than elsewhere to suck you in.
Then you get the email saying there’s a delay but would you like a 10% refund?
But guess what, you never get your goods or the refund.
Good news update. Credit card refunded me within a week so must be aware of this fraudulent website.
How is this company still in…
How is this company still in operation?!? They are still advertising the cabinet I ordered 3 months ago as being in stock! Numerous emails asking for delivery update, after 30 days I asked for a full refund, as it is my legal right. Still nothing 3 months later. I think it’s time I & others who have experienced this fraud report to the police fraud department. Really easy to do, complete a simple form with detail and submit. They will investigate and won’t take them long to see how many people have had their money stollen. Won’t let me add the link but just Google Action Fraud Police - the website is called action fraud & is the official way to report to the police.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








