Wonderful service. Bought some new leather kitchen stools. Not only were they amongst the cheapest of this particular stool we found online. But delivery was speedy, and the stools were perfect!... See more
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Reviews shaping this summary
We were looking at getting 2 new sofas.We were met by Don Johnson,really helpful and a no pressure at all. We were made aware of special offers and sale items. Decided to purchase 2 G plan sofas.... See more
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Absolutely amazing service from Zia Roberts at Furniture World. As we are based in the Channel Islands the whole process is somewhat trickier when ordering but Zia's knowledge, helpfulness and speed... See more
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We came in this morning to have a look at the range of dining tables and chairs that Furniture World Newquay had to offer. Debi was kind and courteous and gave us all the information that we requir... See more
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Company details
Written by the company
Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence. We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse. Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home.
Contact info
Unit 1, Cardrew Way, Cardew Ind Est, TR15 1PL, Redruth, United Kingdom
- 01209 210080
- sales@furnitureworld.co.uk
- furnitureworld.co.uk
4.1
Great
558 reviews
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Good Customer Service, but Poor Furniture
We ordered an Oak TV cabinet from Furniture world, but it arrived damaged in soaking wet dirty packaging.
We then had two further returns, each with damage to the lacquer on the furniture.
Customer service were very helpful each time but the quality control on the furniture is shocking.
The couriers were badly informed. Polite enough but with the return/exchange coming as a complete surprise to them each time they arrived, no overshoes or other precautions to keep flooring clean/dry in bad weather.
17 September 2025
Unprompted review
Reply from FurnitureWorld
Thank you for taking the time to leave a review. Whilst never nice to receive negative feedback, we take your comments seriously and will take these up with both our courier and supplier.
Excellent Service from start to finish
Both my husband & I were looking for a replacement Vi-Spring bed & we met Ben. He definitely knew the products, we were guided through all of the various options. He was so helpful & made the whole process seamless. If you need a new bed just visit the Plymouth branch & ask for Ben.
3 September 2025
Unprompted review
Reply from FurnitureWorld
Thank you for taking the time to share your experience! We're delighted to hear that Ben was able to guide you through the Vi-Spring range and make finding your new bed such a smooth and enjoyable process. We’ll be sure to pass along your kind words — he’ll be thrilled to know his knowledge and service were appreciated. We hope you both enjoy many comfortable nights’ sleep in your new bed!
Awful service – completely misleading!
Ordered the Soho bedside tables and chest of drawers. We were told the bedside tables wouldn’t be in stock until the end of November, which was fine.
On 18th September, Furniture World emailed to say the drawers would be in on 1st October and asked if we wanted them sent together. We replied the same day asking for them to be sent separately — no response.
By 21st October, still no drawers, so we chased it up. They then asked us the same question again! After explaining (again) that we wanted them separately, we were told the drawers still hadn’t been dispatched and the bedside tables are now delayed another three months because only one is in stock — even though we ordered two!
We’re cancelling, getting a refund, and won’t be ordering again.
P.S. The website still says the Soho chest of drawers are “in stock and ready for QUICK delivery” — totally misleading.
21 October 2025
Unprompted review
Reply from FurnitureWorld
Thank you for taking the time to leave a review. We wish we had done better, but we suffered a few issues with the live stock feed last week from this particular supplier. We put our hands up – not our finest hour, we’re really sorry for the inconvenience caused – the tech guys are looking into why we still have some spurious dates on the website. Please accept our apology.
Fantastic service
We took delivery of two swivel chairs but one of the seats had a problem. A man was sent down to check it out the next day and he ordered a new seat which arrived very quickly and was perfect. I would like to compliment the staff in Truro for an excellent service in both the purchasing, delivery and sorting out a problem immediately with no hassle. It makes a change these days to have such wonderful kind service. Thank you so much.
26 September 2025
Unprompted review
Reply from FurnitureWorld
Thank you so much for your lovely review! We're delighted to hear that you’re happy with your new swivel chairs and that our Truro team were able to quickly resolve the issue for you. We take great pride in providing a smooth and hassle-free service from start to finish, so it’s wonderful to know this was reflected in your experience. We’ll be sure to pass your kind words on to the team — they’ll really appreciate it!
We went to numerous shops in Cornwall…
We went to numerous shops in Cornwall and only Ian in furniture world Truro addressed my size and build in buying the correct size sofas, even guiding us away from more expensive ones that wouldn’t suit, took his time with no pressure and so we went back and bought, great selection of products here, well worth the visit
11 October 2025
Unprompted review
Reply from FurnitureWorld
Thank you so much for your kind words! We're delighted to hear that Ian was able to help you find the right sofas and offer honest, pressure-free advice. It's great to know his guidance made your shopping experience enjoyable and worthwhile. We really appreciate you choosing to return to us — enjoy your new sofas, and we hope to welcome you back again soon!
Wonderful service
Wonderful service.
Bought some new leather kitchen stools. Not only were they amongst the cheapest of this particular stool we found online. But delivery was speedy, and the stools were perfect!
But above all, the customer service we received from Samantha and Zia was incredible. Rectified a problem (of our making, not Furniture World) without question and extremely speedily.
Couldn't recommend more highly, thank you for such a brilliant experience
13 September 2025
Unprompted review
Reply from FurnitureWorld
Thank you so much for your kind words and wonderful feedback. We’re delighted to hear that you’re pleased with your new leather kitchen stools and that the delivery was speedy. It’s especially great to know that Samantha and Zia were able to provide such outstanding customer service and assist you so quickly. We truly appreciate your recommendation and look forward to welcoming you again in the future.
What a really nice bunch of people
Great service from start to finish, always kept us informed of our sofa journey, friendly staff , George especially at Truro, with a special mention to the ware delivery team for helping out , went beyond.
Thank you
18 September 2025
Unprompted review
Reply from FurnitureWorld
Thank you for your lovely feedback. We’re so pleased to hear that you were kept well informed throughout your sofa journey and that our team made the process smooth from start to finish. It’s wonderful to know that George at Truro and our warehouse delivery team went above and beyond to help – we’ll be sure to share your kind words with them. We hope you enjoy your new sofa and look forward to welcoming you again in the future.
Great service and quality sofas.
We were looking at getting 2 new sofas.We were met by Don Johnson,really helpful and a no pressure at all.
We were made aware of special offers and sale items.
Decided to purchase 2 G plan sofas.
The experience was 1st class,delivery was 2 man team,very courteous and an excellent experience.
Kept up to date with delivery from Redruth customer services.
5 September 2025
Unprompted review
Reply from FurnitureWorld
Thank you for your wonderful review. We’re delighted to hear you received great service from Don and that his no-pressure approach helped you find the perfect G Plan sofas. It’s also fantastic to know that our customer service team kept you updated and that your delivery was handled courteously by our two-man team.
We truly appreciate your kind words and look forward to welcoming you again in the future.
Can’t that Matt and Ruth enough from…
Can’t that Matt and Ruth enough from furniture world Truro.
I placed and order for a LHF sofa from the first inquiry on the website i spoke from Matt from start to finish . I can’t praise him enough his communication skills are 10/10 .
Received my sofa exactly what I wanted only to find I placed the order for the wrong corner sofa I needed RHF . Matt spoke with Ruth in head office who has authorized a replacement (correct ) sofa to be ordered not many companies would do this . They totally go above and beyond . Thanks again to you , your hard work doesn’t go unnoticed 🥰 Danielle
2 September 2025
Unprompted review
Reply from FurnitureWorld
Thank you so much, Danielle, for sharing your experience. We’re delighted to hear that Matt guided you so well from your first enquiry through to delivery, and that Ruth was able to help resolve the issue quickly and smoothly. We’re proud to have a team who go above and beyond to ensure our customers are happy, and it’s wonderful to know their efforts didn’t go unnoticed.
We hope you enjoy your new sofa, and we truly appreciate your kind words. 💙
Broken dining chair
Took our broken dining chair to the store where we bought it about twenty years ago. Despite the chair being out of production the staff members were extremely helpful and supportive, offering advice regarding repair/replacement solutions. Five stars to you and thank you both.
28 August 2025
Unprompted review
Reply from FurnitureWorld
Thank you for your wonderful review. We're delighted to hear that our team were able to offer helpful advice and support, even after so many years. We’ll be sure to pass on your kind words and really appreciate your five-star rating!
After my chaise sofa was too large to…
After my chaise sofa was too large to go through my hallway, Don came to my flat on the day, and was so helpful. They couldn't do enough when I went back to the store. I had the option of full refund, choose another suite, they also offered to have the large chaise sofa to be dismantled and rebuilt in my front room, or I could have my window taken out. It's rare to have such support and options given. Ben and Kevin were fantastic, which made a stressful situation more bareable. I had my window taken out, and Don (on his day off) came to my flat to help the removal guys to ensure the delivery went smoothly. Ben remained in communication with me from the initial delivery date, to the re delivery date. I can't thank furniture world staff enough, fabulous customer service, 5 ⭐
22 August 2025
Unprompted review
Reply from FurnitureWorld
Thank you so much for taking the time to share your experience. We’re delighted to hear that Don, Ben, and Kevin were able to turn what could have been a stressful situation into a smooth and positive outcome. It’s wonderful to know their support, communication, and dedication – even going the extra mile on a day off – helped ensure your new sofa was delivered successfully. We truly appreciate your kind words and 5⭐ feedback, and we’ll be sure to pass your comments on to the team. Enjoy your new sofa, and thank you again for choosing Furniture World!
Excellent service
Matt was responsive and helpful from
the moment I first looked at the website. Throughout the entire process he was so helpful.
8 August 2025
Unprompted review
Reply from FurnitureWorld
Thank you for your lovely feedback. We’re so pleased to hear that Matt was responsive and helpful from the very start and supported you throughout the whole process. We’ll be sure to pass on your kind words to him – he’ll be delighted to know his efforts made such a positive difference.
Dreadful , never again
Very poor quality furniture from China , some of it arrived( after months waiting ) smashed to pieces , the only item I kept is broken after 4 months . Customer service is useless , overcharged me by £200 , initially refused to discuss it then tried to divert me to the finance company. Total failure to rectify the broken item , claimed no knowledge of the email i'd sent then 30 seconds later claimed they'd sent a replacement which conveniently must have got lost in the post. The woman I spoke to today is in the wrong job , patronising and continuously shouting over me and then threatened to put the phone down if I carried on interrupting her . Spoke to me like I was 5 years old. Its been a nightmare from start to finish !
13 August 2025
Unprompted review
Reply from FurnitureWorld
Jeanette – this review is very disappointing and is not a true reflection of our interaction yesterday or the service you have received. You placed a couple of orders with us in February and March. The quality of the furniture was not in question. Your original order was delayed due to you being in hospital and not being able to take delivery. You then subsequently cancelled one item but refused delivery on the other item you didn’t want. The changes were made at different times.
The item you say is already broken is a metal handle and we asked if you would like us to send you a replacement. This was sent out. You didn’t say it hadn’t arrived so out of courtesy we have popped another one in the post for you today.
Your second order was subject to transit damage, and we offered you a replacement or a refund. You accepted the latter. The furniture was not faulty or poor quality and is subjected to rigorous quality control in Vietnam where it is made.
Regarding us overcharging you, I can see that there is an amount due back to you of £199 which I have sorted this morning with the finance company. Unfortunately, this was missed due to you refusing delivery of the last item on your order, rather than cancelling it.
A huge selection of beds and sofas
A huge selection of beds and sofas. The service is just right - not pushy at all, but knowledgeable and amenable.
Good prices.
I would recommend to others without any hesitation!
8 August 2025
Unprompted review
Reply from FurnitureWorld
Thank you for your kind words! We’re delighted you enjoyed our wide selection of beds and sofas and found our team helpful and knowledgeable without being pushy. It’s wonderful to hear you appreciated our prices, and we’re thrilled you would recommend us to others. We look forward to welcoming you back to Furniture World soon!
After purchasing a table and chairs a…
After purchasing a table and chairs a few weeks ago I had a problem extending the table. I telephoned the Truro shop and Ollie was very helpful and when the problem couldn’t be solved over the phone he came to my address within half an hour it was all sorted. Great service.
6 August 2025
Unprompted review
Reply from FurnitureWorld
Thank you for sharing your experience. We’re so pleased to hear Ollie was able to assist you quickly and resolve the issue with your table. Providing friendly, efficient service is something we take pride in, and your feedback will be shared with Ollie and the team at our Truro store. We hope you continue to enjoy your new table and chairs!
Matt at furniture world Truro was a…
Matt at furniture world Truro was a brilliant help! It’s much easier to go in to store and talk to someone. Thank you Matt for helping us find our new sofa.
6 August 2025
Unprompted review
Reply from FurnitureWorld
Thank you so much for your kind words! We're thrilled to hear that Matt at our Truro store was such a great help in finding your new sofa. We completely agree – there's nothing like speaking with someone in person to make the process smoother. We’ll be sure to pass your thanks on to Matt. Enjoy your new sofa!
EXCEPTIONAL IN EVERY WAY
Such a wonderful shopping experience. So much nicer to shop in a family run business rather than the soulless big boys. Kevin was absolutely fantastic. So relaxed, no pressure when choosing a sofa. We then also needed to get a new mattress and George was equally amazing with his expertise and friendly nature. Don made us good coffee and Daisie was great in helping us choose colours! So all in all a real family effort!! Thankyou so much X
2 August 2025
Unprompted review
Reply from FurnitureWorld
Thank you so much for your kind words and for taking the time to share your experience! We're so pleased you enjoyed shopping with us — it’s lovely to hear how much you appreciated the family-run feel and personal service. Kevin, George, Don, and Daisie will be absolutely delighted with the mention – they each play a big part in what makes our team special. We hope you love your new sofa and mattress, and we’d be thrilled to welcome you back anytime.
Excellent customer service
Excellent customer service. We ordered a tv unit and less than 48 hours later it was delivered! Excellent packaging however unfortunately it was damaged goods inside the excellent packaging. We were disappointed and contacted Furniture world by email. The same day we received an offer of acceptance with 25% refund or exchange. We couldn’t face repackaging and the hassle so we accepted the offer and my husband mended it. It hardly shows really. Each email was replied to promptly. Thank you Jade for your help.
30 July 2025
Unprompted review
Reply from FurnitureWorld
Thank you for taking the time to leave us a review. We're so sorry to hear your TV unit arrived damaged — that's never the experience we want for our customers. However, we're glad Jade was able to assist you promptly and help resolve the issue to your satisfaction. We truly appreciate your understanding and are pleased to hear the damage was minor and has now been repaired. Thank you again for your kind words and for choosing Furniture World!
I bought enough pieces to furnish 6…
I bought enough pieces to furnish 6 hotel bedrooms after sampling some before going back and purchasing the remaining.
The reason I went back and bought more was because of the quality of the furniture, but also the way Zia went out of her way to provide the levels of service that gave me the confidence to give them my business.
The delivery teams were helpful and polite, having been upgraded to the two man white glove service, who then delivered every piece to each room, built, and then took away the packaging.
There were a couple of pieces that arrived damaged, but Zia quickly had replacements arranged and removed stresses.
I cannot recommend them highly enough.
28 July 2025
Unprompted review
Reply from FurnitureWorld
Thank you so much for your fantastic feedback! We're thrilled to hear you were so pleased with the quality of the furniture and the service you received. Zia will be especially delighted to know her efforts made such a positive impact — she’s a valued member of our team and always goes the extra mile. We're also glad our delivery team made the process smooth and stress-free for you. It's great to hear that even when a couple of items arrived damaged, we were able to resolve things quickly and efficiently. Thank you again for your trust and recommendation — it means a great deal to us!
I expected to have to wait 2 months for…
I expected to have to wait 2 months for the furniture to arrive. However, after being notified that it had arrived on 9 July, I have today (29 July) been contacted by the delivery service and informed that the first date for delivery is 7 August, despite having notified Furniture World that I am away from 2-16 August. Furniture World have washed their hands for any responsibility for delivery and I now won't receive the furniture until late August at the earliest. It was ordered on 10 May. I will not use them again.
29 July 2025
Unprompted review
Reply from FurnitureWorld
Your order came into stock more quickly than we expected (our estimated date was 22/8) which is why the delivery team from Gallery Direct have been in touch. This supplier does their own direct home deliveries. Unfortunately because they contract a 3rd party courier they are unable to ensure your items will arrive before you go on holiday, even though we have requested this. We are always very open and honest about delivery times and if a delay is too long you are always welcome to request a refund.
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