FurniturePick Reviews 

1,582
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers had a great experience with this company. Customers frequently praise the affordable pricing, noting that the furniture is exceptionally sturdy, visually stunning, and entirely well worth the money spent. Many buyers also appreciate the straightforward ordering process, mentioning that the delivery teams are thoroughly professional, courteous, and completely respectful of personal property. Some reviewers were not happy with the extended delivery times, experiencing significant shipping delays and prolonged waiting periods before their purchases finally arrived at home. A few consumers additionally reported receiving damaged products and facing frustrating challenges when attempting to secure proper replacements or satisfactory customer support resolution.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising polite and professional... See more

Product

Reviewers highlight positive aspects of product, noting that the furniture is exceptionally well crafted,... See more

Order

Consumers find order experiences to be sharply divided. While many reviewers praised the website for offering... See more

Quality

People report positive experiences with quality, expressing deep satisfaction with sturdy, beautiful, and... See more

Price

Customers consistently note positive experiences with price, highlighting that costs are much lower compared... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From ordering through to delivery was so easy! Great website; easy contact via phone and email with instructions prior to delivery. I had a question and you answered the phone, too! 🤣 🥳 Super prici... See more

Company replied

Rated 5 out of 5 stars

Received what I ordered in good condition. Communication on delivery was great. Not a speedy delivery, (snow may have had an impact), but this was fine as we were flexible. Would order again through f... See more

Rated 5 out of 5 stars

“Excellent quality! The dining table is sturdy, stylish, and easy to assemble. The chairs are comfortable and look high-end. I’ve already received so many compliments from guests. Highly recommend!”

Rated 5 out of 5 stars

I was a little nervous ordering from furniture pick and thought to myself should I have just paid 25% more and get it from the retail location? After ordering we were told 4-6 weeks. That was ok but o... See more

Company replied


Company details

  1. Furniture Store

Information provided by various external sources

FurniturePick's philosophy is to provide quality furniture and accessories through an amazing service, a service that stands out from the crowd and one that is true and trusted. Furniture is the vital ingredient that makes your house your home, a real expression of your style and individuality. At FurniturePick.com you will find inspiration whether your taste is for traditional, classic, the latest looks, contemporary chic, grand designs or cottage style. We provide furniture for all rooms of the home including bedroom furniture, living room furniture and dining room furniture within a huge range of the brightest and best names in furniture and furnishings industry. Make any room in your home stylish and special with FurniturePick.com!


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(1,582)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Positive experience

I was doubtful that this company was a real company because the difference in price between what I ordered via this company vs w Ashleys Furniture was 1k cheaper. I ordered a couch which I originally found at Ashleys. I checked online to see if I could find it somewhere else cheaper and thanks to this company I did. I was also doubtful that I would get the same couch or a dupe and that it would get delivered within a reasonable time frame or at all. I've had my couch for 3 months now and I love it. It arrived within 3 weeks- the delivery men put it together and I was a happy customer. I will be ordering from them in the future.
Ps-I would track my order every few days and could not see a delivery date so I called and spoke with someone. A few days later they emailed me saying it would be delivered the next day (MAKE SURE YOU CHECK YOUR EMAIL because you need to confirm delivery)

25 January 2025
Rated 1 out of 5 stars

30 day return policy is a scam

30 day return policy is a scam. If you order white glove delivery, they take the furniture out of the packaging before you can even inspect, and if it's out of the packaging, you cannot return it. Not to mention, couch was supposed to show in no more than 30 days and took more than 6 weeks to arrive. I would never do business with this company, they don't operate in good faith.

3 February 2025
Unprompted review
Rated 1 out of 5 stars

Never got the $1600 piece of furniture…

Never got the $1600 piece of furniture I ordered after a month and a half. They make no effort to help you, lie about attempting to help you, and keep your money. Scam company, will never order from again!

24 December 2024
Unprompted review
FurniturePick logo

Reply from FurniturePick

Dear Nolan,
We take customer satisfaction seriously but cannot locate any order under your name. Please check your receipt to verify your purchase was with us and contact our support team with your order details so we can assist you.
Furniture Pick Customer Service Representative

Rated 5 out of 5 stars

Was skeptical at first

I was skeptical at first because I generally shop at name brand furniture stores, but was pleasantly surprised at the quality of the bar that I ordered as well as the overall experience. Would definitely order again.

2 December 2024
Rated 2 out of 5 stars

Poor communication and no follow-through

The furniture was continually on backorder. When there were two items that were damaged that we need to replacing, We waited months for the replacement pieces, but they would only replace one piece and not both pieces even though they both had the same type of damage and were delivered the same day.

26 November 2024
Rated 5 out of 5 stars

FurniturePick is a reliable and trusted source for quality furniture

My experience with the FurniturePick team has been excellent in terms of quality, price, and their white-glove delivery service—a must when purchasing large furniture! However, delivery times can sometimes be longer than expected, whether for the initial delivery or replacements, so a bit of patience may be needed with certain items.

26 November 2024
Rated 4 out of 5 stars

The furniture piece is great, delivery sucked

The furniture piece is great. Very good quality and fits our space great. The delivery was a bit of a mess. The company charged 250$ to ship but that is only curbside for a piece that weighs 400lbs. They did offer white glove for another 350$ dollars for a total of 600$ shipping which was approx 50% cost of the unit itself. That is insane. The first delivery attempt did not go well as they stated they would be there during the delivery window. I called multiple times during the day and they said it would be there. To my surprise when I called the final time they told me that the driver ran out of time and was heading back to the warehouse. That was never communicated to me as a possible scenario. In addition, this is my second home so I had to pay someone in my HOA to wait for the delivery past their normal shift. The company rebooked me for the following week and that was a success. The guys were a little lazy and tightened the bolts half way and I had to secure it. Happy with the piece.

14 November 2024
Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, timely updates and smooth transaction. I have ordered from furniture pick about 5 times and have been very satisfied with each purchase!

4 October 2024
Rated 5 out of 5 stars

From the moment I saw the bedroom set…

From the moment I saw the bedroom set that I desired. I called the company and spoke with.
A gentleman and I can't remember his name. I apologize for that, but he was very. Helpful polite and insisted me in my questions. The two gentlemen that came and set up my bedroom set were very polite professional courteyes. I feel like I Chose a great company. My dream bedroom.

4 October 2024

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