Fast delivery, professionally handled and above all, beautiful product. Amazingly beautiful scarves/shawls. I purchased three and would like to re-order for Xmas gifts.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got the 3 pack of cat cookie cutters for biscuits. Cat butt cookies are now a favorite design for the kids. Especially with a great biscuit recipe making it even more fun.
My original order package had gotten torn during shipping and 2 of the 3 cat butt cookie cutters were lost. After a little hoop jumping--the person who took my call wanted pictures of the packaging a... See more
I love this print so much! It is the perfect addition to our master bathroom. There were no instructions included to put together the canvas, however, it was easy enough to figure out by looking at th... See more
Company details
Written by the company
Beautiful and unique gifts for all pet lovers, with worldwide shipping
Contact info
United Kingdom
- help@furbabyfriend.com
- furbabyfriend.com
4.4
Excellent
105 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You are more than helpful!
You are more than helpful, you are kind, willing to go beyond what a buyer wants or needs. I'm pleased and so very grateful for all you have done for me.
7 June 2026
The pieces are not only beautiful…
The pieces are not only beautiful looking but the quality and feel are fabulous
25 May 2026
Happy customer
The item was delivered in the timeframe expected. When the item didn’t work, they honored the return and refund very easily. Thank you fur baby for making the purchase and return an easy process.
23 May 2026
HONESTLY
HONESTLY, I LIKE,LOVE IT!!!ITS SOFT AND SO ELEGANT LOOKING. THAT'S WHY I REORDER...THANK YOU
21 May 2026
Fast delivery and a lovely product
7 May 2026
The look and feel were more luxurious…
The look and feel were more luxurious than I expected. I ordered 2 and will be ordering more!! Really well done in luxury accessories.
8 May 2026
The orden came as appeared on the site. Very satisfied with the product
Everything was as expected, w I’m very satisfied.
2 May 2026
The “Hermes” orange was more like…
The “Hermes” orange was more like peach. Disappointed. The black was nice.
3 April 2026
Reply from Furbabyfriend
Hi Nancy,
We have just sent you a message, as we do take care to check that all of our website photos are accurate. I would be grateful if you would kindly respond with a photo of the pashmina you received so we can check this - as the colors shown on our website are regularly checked for accuracy.
Best wishes
Jessica
Excellent quality
Excellent quality. Very responsive team. My questions were answered within a 24 hour time frame.
1 April 2026
Tops in quality and beauty.
Fast delivery, professionally handled and above all, beautiful product. Amazingly beautiful scarves/shawls. I purchased three and would like to re-order for Xmas gifts.
24 March 2026
I love Furbabyfriend products
I love Furbabyfriend products! I bought willow kitties cushions and two blanket different sizes. They look amazing, very artistic and cute at the same time. Customer service was very helpful and very responsive.
24 February 2026
Unprompted review
Fantastic quality, slightly confusing shipping
The products were fantastic quality.
There was a slight confusion with the status notification of the products : one of products I ordered arrived within the stated time period and I could track it all the way through the shipping process but the other product came later and I could not get information on its status throughout.
That being said, both products arrived in the end and I am very happy with them.
23 February 2026
Colors and designs are fine but the…
Colors and designs are fine but the fabric is too thick and not silky.
9 February 2026
Reply from Furbabyfriend
Hi Chang, I can see that you ordered our Cashmere Pashminas. Please note these aren’t silk. They are cashmere. The fabric is therefore indeed thicker than silk. The texture is smooth and very soft as opposed to silky. I think you may have misread the listing perhaps?
It has not arrived
5 February 2026
Reply from Furbabyfriend
Hi Lisa, I have checked your order and note it was delivered to your address on 14 February. The delivered notification was sent to your email that day, and we have the proof of delivery photos. Did you maybe mean this review for another company, perhaps? Please kindly reach out to us so we can discuss as we did not hear from you regarding any issues with your order? Best wishes Jessica
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.