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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and understanding, making every interaction pleasant and efficient. Many highlight the outstanding customer service, noting the team's dedication to going above and beyond to resolve issues and accommodate needs. People are also very satisfied with the quality of the products and the smooth ordering process. However, some customers also noted issues with order fulfillment, including delayed shipments, products arriving damaged, or problems with backordered items. A few reviewers were dissatisfied with the return policy and the customer service experience when trying to address these specific concerns.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being helpful,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

Order

Clients share positive opinions on order. Many customers praise the seamless and easy ordering process, with... See more

Product

People report positive experiences with product, often praising the wide selection of high-quality... See more

Service

Consumers find service to be positive. Many reviewers praise the high level of service, describing it as... See more

Based on these reviews

Rated 5 out of 5 stars

I had the pleasure of working with Rachel T. and I couldn't be happier with her! She was professional, attentive and genuinely went above and beyond to help me. She made everything feel easy and str... See more

Company replied

Rated 5 out of 5 stars

Lisa was stellar: friendly, helpful, understanding, efficient, great sense of humor. Package said it was delivered based on tracking info, but it must have landed at a home in another state. Very odd.... See more

Company replied

Rated 5 out of 5 stars

I've been a Fullscript customer for many years and I continue to receive top notch service from the representatives. They are polite, friendly, helpful. This is something today we don't get too much... See more

Company replied

Rated 5 out of 5 stars

Hi Emma W., Thank you very much for going above and beyond my expectations with my trip interruption ordeal. It’s been a difficult week including 12 hours driving a rental car to get back home to... See more

Company replied


Company details

  1. Vitamin and Supplements Store

Written by the company

Fullscript is a leading platform that empowers whole person care by bringing providers and patients closer together. We provide access to the best, most clinically-effective supplement brands, industry-leading diagnostic tests, and advanced digital tools—all in one place. All so it’s easier for providers to personalize plans, and easier for patients to follow them.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

488 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I received a prompt

I received a Prompt, considerate and appropriate response. Thank you, Rachel T.

26 September 2025
Unprompted review
Fullscript logo

Reply from Fullscript

Thank you for your review, we truly appreciate it!

Rated 5 out of 5 stars

A patient supplement went missing

A patient supplement went missing - Rhiannon was great about getting a replacement shipped out. Fast, friendly and efficient!

24 September 2025
Unprompted review
Fullscript logo

Reply from Fullscript

We’re so glad Rhiannon was able to help quickly and make the process smooth. Thank you for sharing your experience!

Rated 5 out of 5 stars

Jesus R

Jesus R. is professional and personable. He listened attentively to my description of the malfunctioning of the two-part cap to the fish oil of the last order. And Jesus went through the information I will need to gather for the questionnaire he immediately sent so I may review it in case I had any questions about filling it out. This is the second time I have reached Jesus, each time it has been a pleasure. Jesus is an asset to the company. Thank You.

24 September 2025
Unprompted review
Fullscript logo

Reply from Fullscript

Thank you for your kind words and thoughtful feedback. We’re so glad to hear that Jesus was able to support you thoroughly and provide a positive experience. We truly appreciate your recognition!

Rated 5 out of 5 stars

Best support!

Lisa is incredibly helpful and supportive. I felt my order was in good hands and taken care of to th utmost. I rely on Fullscript for not only excellent products but above and beyond support. Thank you.

23 September 2025
Unprompted review
Fullscript logo

Reply from Fullscript

Thank you for your review, we truly appreciate it!

Rated 5 out of 5 stars

Fullscript is a great company

Fullscript is a great company, and their customer service is fantastic - especially for practitioners! Their responses are lightning fast and they will resolve an issue quickly and effectively, no questions asked. (Shout out to Jesus for his help in fixing my order!)

23 September 2025
Unprompted review
Fullscript logo

Reply from Fullscript

Thank you for your kind words! We’re glad we could help and will be sure to pass your shout-out along to Jesus.

Rated 5 out of 5 stars

Rhiannon was super helpful

Rhiannon was super helpful. She solved my problem quickly, and we had a good laugh about it (it was 100% my fault)
*and my too fast typing didn't help things either

22 September 2025
Unprompted review
Fullscript logo

Reply from Fullscript

Thank you for taking the time to send us this review, we truly appreciate it!

Rated 5 out of 5 stars

Nicole went above and beyond

Nicole went above and beyond, was so patient with me and was so understanding. She was both 100% professional, but 100% empathetic and completely turned my morning around because of how well she listened and helped solve my problem. She really was a blessing.

22 September 2025
Unprompted review
Fullscript logo

Reply from Fullscript

Thank you for your kind words! We’re so glad Nicole was able to turn your morning around with her professionalism, patience, and empathy. We’ll be sure to share your feedback with her.

Rated 5 out of 5 stars

Terrific choices

Terrific choices, easy website navigation and excellent customer service. My representative Jesús was delightful to work with, knowledgeable and helped answer all my questions. Thank you for a pleasant experience and conversation.

22 September 2025
Unprompted review
Fullscript logo

Reply from Fullscript

Thank you for your wonderful feedback! We’re thrilled to hear that you had a smooth experience with our website and that Jesús provided such knowledgeable and friendly support. We’ll be sure to pass along your kind words to him.

Rated 5 out of 5 stars

Meghan was great

Meghan was great! Kind, patient, knowledgeable, and very professional. A superior representative for your company.

22 September 2025
Unprompted review
Fullscript logo

Reply from Fullscript

Thank you for your review and we love to hear that Meghan was able to help you out :D

Rated 5 out of 5 stars

Excellent customer service!

We had an issue with a supplement (not with quality, related to allergies) that a patient was unable to take. The return process was extremely smooth and hassle free. Very grateful for the service provided!

19 September 2025
Unprompted review
Fullscript logo

Reply from Fullscript

Thank you for your review, we truly appreciate it!

Rated 5 out of 5 stars

Natalie @ Emerson Ecologics was wonderful 10 STARS!!

Natalie was absolutely amazing willing to go above and beyond to help me find what I was looking for she even sent me an email with the direct link to what I was looking for in addition to putting them in my cart for me I give Natalie 10 stars. I actually was fortunate enough today to get her twice in a row! She was friendly did not hurry me through my questions/patient and I just wish all customer service was like this when taking orders!! our office has been ordering from Emerson for over a decade and I have found most representative to be helpful, but Natalie is THE BEST!!!

16 September 2025
Unprompted review
Fullscript logo

Reply from Fullscript

Wow—thank you so much for sharing this wonderful feedback! We’re thrilled to hear that Natalie provided such exceptional support and went above and beyond to make your experience smooth and easy. We’ll be sure to pass along your kind words to her. We’re grateful for your continued trust over the past decade and look forward to serving you for many more years!

Rated 5 out of 5 stars

excellent!

excellent!
fast and polite.

17 September 2025
Unprompted review
Fullscript logo

Reply from Fullscript

Thank you so much! We’re glad to hear you had a fast and polite experience. We appreciate your feedback!

Rated 5 out of 5 stars

Jade answered my many questions.

Jade answered my many questions and helped me with both my patient and professional accounts. Jade also assisted in tracking a refund for me.

16 September 2025
Unprompted review
Fullscript logo

Reply from Fullscript

We’re so glad Jade could support you with both accounts and ensure your refund was on track! Thank you for sharing your experience—we’ll be sure to pass along your kind words to her.

Rated 5 out of 5 stars

Why can't I change my own email?

someone fixed my new email for me

16 September 2025
Unprompted review
Fullscript logo

Reply from Fullscript

We’re glad to hear your email issue was resolved! For security reasons, email changes need to be handled by our team, but we’re always happy to help get it updated quickly.

Rated 5 out of 5 stars

Fullscirpt is the best

Fullscirpt is the best! They offer all the top brands in supplements and they ship out quickly. Their customer service is unreal. Jade G helped me with mistakes and even offered to ship out correct order overnight and without the extra charge. They are always helpful and super friendly.

15 September 2025
Unprompted review
Fullscript logo

Reply from Fullscript

We’re so happy to hear this! Thank you for recognizing our quick shipping and supportive care—Jade will be thrilled to know she made a difference. We truly appreciate your kind words and your trust in Fullscript!

Rated 5 out of 5 stars

Outstanding support!

Outstanding support!! Straightforward, KIND, patient & NO upselling! Many thanks for the assistance with the items I overlooked in my order yesterday! Simply the best!

16 September 2025
Unprompted review
Fullscript logo

Reply from Fullscript

Thank you so much for your kind words! We’re so glad we could help and make things easy for you—no stress, just support. We truly appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Jesus did a great job on resolving my…

Jesus did a great job on resolving my question related to adding a Multi-Patient Plan into. my dispensary!

Thanks again and all the best,

Dr. Markham

15 September 2025
Unprompted review
Fullscript logo

Reply from Fullscript

We’re so glad to hear that Jesus was able to help with your Multi-Patient Plan question! Thanks for sharing your experience.

Rated 5 out of 5 stars

Customer support Jesus

Customer support has been always very helpful and considerate. Jesus especially handled the situation as smoothly and efficiently as possible which greatly appreciate!!

15 September 2025
Unprompted review
Fullscript logo

Reply from Fullscript

Thank you so much for your kind words! We're thrilled to hear that Jesus was able to assist you smoothly and efficiently. We'll be sure to share your feedback with him and the team—it means a lot!

Rated 5 out of 5 stars

Amazing Customer Service

Jesus helped me today and he was so kind and friendly. I had to call twice and I was blessed to get him both times. The error was my fault and he made me feel so much better by saying we are all humans and we all make mistakes. He was just so kind and even said if you need further help we’ll be here to help you. I so appreciated his support and kindness.

12 September 2025
Unprompted review
Fullscript logo

Reply from Fullscript

Thank you so much for sharing this kind review! We’re thrilled to hear that Jesus made your experience so positive and reassuring. We’re always here if you need anything else!

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