FuboReviews 

8,555
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 535 reviews, most reviewers were somewhat happy with their experience overall. Many customers are highly satisfied with the staff, describing them as kind, knowledgeable, and supportive, often highlighting quick and efficient service. Reviewers frequently praise the customer service experience, noting that representatives are helpful and make them feel valued. However, some people were dissatisfied with the pricing, finding it misleading due to undisclosed fees and unexpected charges. There are also concerns about the subscription process, with some reporting difficulties in canceling and being charged for services after cancellation, leading to dissatisfaction. Additionally, some users express frustration with automated customer service and the removal of certain sports content, which impacts their overall service experience.

What people talk about most

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness, efficiency,... See more

Service

Reviewers highlight ambiguous aspects of service, with some expressing significant dissatisfaction due to... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, kindness, and... See more

Subscription

Clients share ambiguous opinions on subscription, with many expressing frustration over unexpected charges,... See more

Price

Customers consistently note negative experiences with price, often citing hidden fees and misleading offers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Fubo TV knows their app continues to crash on Smart TV's, but are making no progress in correcting this issue. I'm going back to YouTube TV by the end of my monthly subscription.

Rated 3 out of 5 stars

Absolutely no way to cancel subscription. 75 dollars a month, and I’ve never used it Helpful response from FUBO. I’m still not sure I’m cancelled, but they seem to trying to be helpful. Added 2... See more

Company replied

Rated 4 out of 5 stars

My experience was fine because of my interaction with your representative. However, I'm not at all currently pleased with Fubo. Watching golf on tv is very important to me. If you cannot resolve th... See more

Rated 4 out of 5 stars

Fubo customer service is about the best customer experience I’ve had in my entire life to be honest! Very kind, knowledgeable, and supportive! I felt these representatives had my best interests at h... See more



Contact info

3.2

Average

TrustScore 3 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 48% of negative reviews

Typically replies within 1 week

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3.2

All reviews

(8,555)

502 reviews in the last 12 months

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Rated 5 out of 5 stars

Annoying offers that cannot be redeemed!

I received an email offer from Fubo. They only have my email because I was a prior customer. Tried to redeem the offer but it would not apply the discount. Chatted with the AI Assistant. The offer cannot be redeemed since I am not a new customer. What is the point of sending me offers that I am not eligible for? The AI assistant wanted to give me instructions on how to get around the existing customer rule by creating a new account with another email. Not playing these games. Send me offers I am eligible for or don’t send them.
I contacted Fubo at the number given in their response. Very friendly & helpful. The offer was applied. It was supposed to be a win-back offer. Thank you for the reply and the help

15 April 2026
Unprompted review
Fubo logo

Reply from Fubo

Hi there, that sounds odd. We wouldn't send a new customer offer to an existing account, but we would send a winback coupon. Please reach out to us at 844-441-3826 so we can look into this.

Rated 1 out of 5 stars

Fubo video quality is terrible!

I have been a YouTube TV customer for about ten years now. Due to cost I decided to cancel and sign up for the ESPN & FOX ONE bundle because it is much cheaper and I watch these networks the most. Once MLB started I needed a way to watch Tigers baseball so I signed up for FUBO to watch baseball. To my disappointment I found out that the video quality on the ESPN & FOX networks is terrible, all their channels are very pixelated. Reached out to FUBO to trouble shot and they had me reinstall the app, try different devises but nothing helps. Comparing the ESPN & FOX ONE apps with the FUBO app was night and day. I also still had my YouTube TV active at the same time for comparing with FUBO and it wasn’t even close, FUBO video quality is bad.
They also advertise their $73.99 PRO plan to include the Local NBA, NHL and MLB games, but when you get your bill, they charge a REGIONAL SPORTS fee of $15.99. So, your $74 PRO plan I singed up for is actually $90. Go check out their website it is clear as day listed to be included. Canceled my account for false advertising and poor video quality.

8 April 2026
Unprompted review
Fubo logo

Reply from Fubo

Hi E, we requested some information from you for further investigation. We look forward to your response, as we would love to help resolve this issue.

Rated 2 out of 5 stars

It is very hard to deal with your bot…

It is very hard to deal with your bot that has very limited options for solving your concerns. It is agony trying to do business with your company.

Since you want to have a more complete picture of my situation, I orginally signed up for FUBO in late March for a $47.00 program. Then I was told in early April that I needed to subscribe to a new plan to log on. So I paid $ 73.00 for the new plan. Thereafter I had another problem with loggin on and the bot told me I had to pay $73.00 again. Then I asked about the refund on the first $73.00 and the bot told me I was never going to get a refund on that. So I touced base with another bot and we agree that you could keep the money and my subscription would extend to 05/01/26 to make up for the double payment.

Then yesterday 04/03/26 I had some trouble logging in and again I got a bot. It helped me get to the log-in and I asked about the extension;. It could not confirm anything about it. I finally had to call the customer service # by phone and speak to a live representative who was helpful and assured me that the subscription would run to 05/01/26. I had asked the bot because I printed a copy of the conversation but it could not reference the conversation or help me in any way. (I guess it needs to be taken back to the shop and be re-programmed.

2 April 2026
Unprompted review
Fubo logo

Reply from Fubo

Hi Norman, after reviewing your explanation, we took a closer look at your account and found that there are two active accounts, which likely caused the confusion. We’ve sent you an email with an update—please keep an eye out for it, as it includes the resolution.

Rated 5 out of 5 stars

Customer Service

AI and live person, Maro. She was very patient helping me and have a calm voice the whole time.
I would also like to thank Fubo.tv for adjusting monthly billing once NBC was dropped. Most companies would leave billing as is until customer called and complained.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

You pay $75 then get charged $7-$10 an event!!

You pay $75. To sign up . After that they try and charge you $7.99 to $10 for every event??? There from Columbia!!

2 April 2026
Unprompted review
Fubo logo

Reply from Fubo

Hi William, we would never charge extra for service unless the game was included on another channel that was not originally in your plan, or if it's a paperview event. If you need any assistance, feel free to give us a call at 844-441-3826.

Rated 1 out of 5 stars

Fubo and Roku make it virtually…

Fubo and Roku make it virtually impossible to cancel a free trial and I got screwed. I was unable to cancel as both companies said I had to cancel through the other, I ended up getting charged and Roku refuses to refund. Never again! Don’t get Funo!

1 April 2026
Unprompted review
Fubo logo

Reply from Fubo

Hi Richard, we apologize for this experience. It looks like you did sign up through Roku billing. When billed through 3rd party billing we are unable to make any changes on the account such as cancellations or refunds. Please reach out to Roku for refund options.

Rated 3 out of 5 stars

Specific channels

In prove3 the signal strength bring back popular tv networks and local tv to there designated areas where they live
Yes I understand the channels I’m talking in Philadelphia area is the ID channel and 10 NBC

1 April 2026
Unprompted review
Fubo logo

Reply from Fubo

Hi Gregory, we do offer local channels in your local area. Please visit fubo.tv/welcome for a full list of channels in your area. Your connection depends on your internet connection. If you have any issues, please try these steps: https://support.fubo.tv/hc/en-us/articles/360003807912-Common-Troubleshooting-Steps.

Rated 5 out of 5 stars

The agent was very professional

The agent was very professional, gave us all the options, explained everything in detail, walked us thru setting up the program and was extremely patient.
I am a very happy customer and would recommend their channel to everyone.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

COMPLICATED PROLEM RESOLVED

I had a somewhat complicated problem with the billing on my FUBO account, a family death, changing the name on the account and the email. I wrote a letter, accompanied it with a document, explained the issues and how I would like the issue resolved. Within 2 hours I not only had response, the actions I had asked for had BEEN ACCOMPLISHED. AMAZING. THANK YOU FUO

30 March 2026
Unprompted review
Rated 2 out of 5 stars

I subscribe fubo “latino “

I subscribe fubo “latino “, but get mexico matches only in English 🤦‍♂️

28 March 2026
Unprompted review
Fubo logo

Reply from Fubo

Hi Raul, sorry for the inconvenience. Commentary availability depends on the broadcasting rights secured by each network, so not all matches are offered in Spanish.

Rated 2 out of 5 stars

Stay away from FUBO

I have been a subscriber for almost 3 years. Service was excellent when I started but the past 12 months I have experienced screen freezing which can occur as often as every 3-4 minutes. So annoying.

No human tech support and no ability to correct. I have deleted the app off my TV (as directed by their worthless customer service chat bot) nothing works.

Cancelling and trying other options, but definitely would not recommend FUBO (should have been named FUBAR…that would have been accurate).

28 March 2026
Unprompted review
Fubo logo

Reply from Fubo

Hi Bryce, we would love to help resolve this issue. Please give us a call at 844-441-3826 or create a ticket by emailing support@fubo.tv.

Rated 4 out of 5 stars

The interaction with the live agent was…

The interaction with the live agent was very helpful and efficient. The agent was very kind and knowledgeable and very interested in helping me. The AI experience on the other hand was useless. It is only after it sent me the same explanation each time I asked a question that it finally asked me if I would like to speak to a live agent. And, to be honest, until that question was posed, I thought that it was a live agent. So very good AI at imitation but after a certain point is useless. I think if someone has to ask the same question more than one, maybe that should be the point that a live agent conversation is possible and offered.

26 March 2026
Unprompted review
Rated 4 out of 5 stars

Your representative was kind and…

Your representative was kind and attentive but, could not give what I needed. The plan I chose was represented every team except mine. In order to watch my team, I had to pay more and without some kind of discount the cost was prohibitive for me. I’m sad about it.

25 March 2026
Unprompted review
Rated 2 out of 5 stars

I thought i would love this streaming…

I thought i would love this streaming app., but totally wrong ! We stream other sites with no problem but Fubo is a different story. It takes me hours to watch one tv show because I can't stay connected. It gets to the point I want to throw the remote through the TV. It's the most aggravating thing. I now have to pay for another site because they don't have nbc. We left cable because the price was rediculous. I don't know what's worse, paying higher prices or for a site you just watch and spin ! Don't bother getting Fubo. Not worth the hassle !

24 March 2026
Unprompted review
Fubo logo

Reply from Fubo

Hi Beverly, we'd love the opportunity to turn your experience into a great one! We would like to further investigate this issue. Please give us a call at 844-441-3826.

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