Fresh Start Waste Services Reviews 

228
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers had a great experience with this company. Customers consistently highlight the company's reliable and professional service, often praising the staff for their exceptional helpfulness and positive attitude. Many appreciate the outstanding customer service, noting that team members, especially account managers, go above and beyond to assist with requests and resolve issues efficiently. People find the overall experience smooth, with staff being knowledgeable, friendly, and attentive. However, some customers also noted concerns regarding the delivery and collection service. A few experienced issues such as missed waste collections, significant delays in skip deliveries, and bins not being emptied as scheduled.

What people talk about most

Service

Reviewers mention positive feedback about service, with many customers consistently praising the... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for their professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the quick, efficient, and supportive... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising the helpfulness and efficiency... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers expressing frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have had a long working relationship with fresh start using their waste services. Proud to work with a local business and will continue to do so. Claire our account manager has been amazing and... See more

Rated 5 out of 5 stars

Today I had a meeting with Claire about setting up an account for a busy dental surgery I run. Clare arrived exactly on time and was very helpful and attentive. Never met a more bubbly representativ... See more

Company replied

Rated 5 out of 5 stars

We've been using fresh start for over 8 years, they've been amazing every step of the way. They're always willing to help, when I miss a bin collection they'll always happily come out again on anothe... See more

Company replied

Rated 5 out of 5 stars

We have worked with Fresh Start Waste for many years and have always found their service very reliable. On the rare occasions, we had any problems, we would contact Claire Dunn our 'go to person' at... See more

Company replied


Company details

  1. Waste Management Service
  2. Garbage Collection Service
  3. Recycling Center

Written by the company

Established in 2006, family-run Fresh Start Waste Services provide commercial business waste management solutions including bins, skips and RORO's to Greater Manchester, Merseyside, Cheshire & Lancashire. We operate our own Materials Recycling Facility handling all commercial waste from Card, Plastic, Food, Glass, Paper, Metal, Wood and much more! As a carbon conscious waste management company, the environment is at the heart of everything we do. We encourage our customers to segregate at source and reward those efforts with reduced costs. This creates a win-win solution for customers who enjoy fair costings and reduced carbon impact.


Contact info

4.2

Great

TrustScore 4 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(228)

69 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love their customer service..

I love their customer service..
Very polite and understanding.
I've dealt with Anita and Claire..
They're both superstars.
Anita made sure my bin was being locked by the staff after my rubbish had been collected and arranged for my bin to be replaced by a new one.
Carol resolved a problem I was having with a council officer and removed an abandoned bin, which was left by a previous business owner..
I would highly recommend

12 June 2024
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you so much for taking the time to leave us such a lovely review. We have fed back to the team.

Rated 3 out of 5 stars

Claire is fantastic!

I was on the cusp of leaving until I had a meeting with Claire. She was fantastic. Really took ownership of all the issues we have had. She is the only reason I am still with them.

7 June 2024
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thanks for your feedback, we have let Claire know.

Rated 5 out of 5 stars

Ive recently taken out a waste bins…

Ive recently taken out a waste bins contract with fresh start, i can say the experience has been brilliant, i would like to take this opportunity to give your sales rep nicola a big well done, she is extremely supportive, very knowledgable and definately a massive asset tou your business, 5*****

6 June 2024
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you Imran for taking the time to leave us such a positive review

Rated 5 out of 5 stars

5 stars

We recently signed up with Fresh Start and it's been a breeze since (aside from us getting the pick up days completely wrong!). Special mention to Ashley Clarke who's looked after us since the handover - amazing customer service, always friendly and quick to respond.
Would definitely recommend using them.

25 March 2024
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you so much for the feedback, we have also thanks Ashley on your behalf. We really appreciate you taking the time to leave us this lovely review.

Rated 5 out of 5 stars

Always a great service from Anita & the…

Always a great service from Anita & the rest of the staff at Fresh Start.

9 March 2024
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback, we are very grateful to you for taking the time to complete this review.

Rated 5 out of 5 stars

I have recently signed up with Fresh…

I have recently signed up with Fresh start and I have to say that I am very glad I did.
Claire has been extremely helpful and patient with me through all this time.I would highly recommend Fresh start to any businesses.
Thank you once again Claire.

21 February 2024
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

We're delighted to receive this feedback and have let Claire know about your comment. Thank you!

Rated 5 out of 5 stars

We had a large amount of glass bottles…

We had a large amount of glass bottles to dispose of the response for Claire Dunn was fantastic, visited site the next day and came up with a solution the following day and all 5 truck loads had gone the following week.
Happy to recommend Fresh Start and especially Claire.

20 February 2024
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Brilliant feedback! Thanks so much for leaving us such a lovely review. We've also let Claire know.

Rated 5 out of 5 stars

Perfect customer service and value for money.

I have been with Fresh Start for a number of years now since their humble beginnings in Preston. Since that time and until now, we have had a perfect service. They are extremely responsive and customer focused. I never hesitate to call them as they are responsive and ready to fulfill whatever need we have.

4 March 2024
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

What a lovely review! Thank you so much

Rated 5 out of 5 stars

*Say yes to Fresh*

9 years trading in Manchester and having tried pretty much every company there is available within the region for the first 4 years we gave fresh start a chance. As with any company there is always going to be teething problems, tedious little issues, logistical problems ect, however the difference between all the others and fresh is they have a very real, rare caring area manager named Claire Dunn, and a fantastic team behind her.
Claire will always turn the negatives into positives, always on hand at any time of day and this woman could literally moves mountains single handed.
Claire and the rest of the girls from the office side have always been very professional, but with claire her level of service feels really personal and to stand alone sites like us these things matter as much as our waste being removed. Speaking of which the teams that are out on the road everyday executing the plans put in place by claire are just as professional and well mannered.
Overall a great company, very competitive pricing, and provides a personal and professional service.
Well done 👏

29 February 2024
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Fantastic feedback, much appreciated.

Rated 3 out of 5 stars

Without Claire taking the time to…

Without Claire taking the time to listen and sort out numerous problems, I would have sourced another company. telephoning customer service is pointless. Not going to go into the countless issues. would be 5 stars if the whole company were as diligent as Claire. She is the only reason I am still with them.

23 February 2024
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback

Rated 5 out of 5 stars

I dealt with Claire Dunn when setting…

I dealt with Claire Dunn when setting up a new account and she was extremely helpful, understanding and prompt with updates.

Compared to the previous company I was using they are amazing!
Thank you Claire!

23 February 2024
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.

Rated 5 out of 5 stars

We have been really impressed with the…

We have been really impressed with the service from Fresh Start Waste & Ross. Nothing has been too much trouble and the prices were the best around. Very happy customer!

5 February 2024
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback

Rated 5 out of 5 stars

I’ve dealt with Fresh Start for…

I’ve dealt with Fresh Start for sometime now and find the customer service very good

They focus on doing the best job possible

Happy to recommend

1 December 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.

Rated 5 out of 5 stars

Fresh Start (Kieran) has been fantastic…

Fresh Start (Kieran) has been fantastic in helping sort out commercial waste issues out and the weekly collections thereafter.

They ensure our site remains clean and presentable

20 November 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.

Rated 5 out of 5 stars

My contact is Nichola Smith.

My contact is Nichola Smith.
Always great communication, really helpful, friendly and a pleasure to work with.
Always provides the best quotes.
Great customer service.

27 November 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.

Rated 5 out of 5 stars

Fresh start have provided us with a…

Fresh start have provided us with a great service for many years now. They have always been very reliable even around the holiday periods .
There customer service people are very polite and are always quick to respond and help .
Big thanks to Ashleigh Kerslake . Keep up the good work. : )
Many Thanks.
Ricky at the O2ritz.

25 November 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.

Rated 5 out of 5 stars

Great communication & always happy to help

Taylor from Fresh Start Waste Services goes above and beyond. We have recently onboarded Fresh Start at 2 of our new builds and if we have needed anything, any and all issues are resolved swiftly. Couldn't recommend Taylor or Fresh Start more - thanks Taylor!

24 November 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

We really appreciate you taking the time to leave us some feedback. We will share this with our team. Thank you

Rated 5 out of 5 stars

I recently was tasked with getting more…

I recently was tasked with getting more competitive quotes from our board of Directors. I rang Fresh Start as I’d used you at a previous company I worked for. Claire was really efficient in providing a price and managed to beat other quotes from your competitors. Once our termination has been submitted I’ll be placing an order with you guys, well done Claire

22 November 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.

Rated 5 out of 5 stars

Fast service by my account manager Claire

Requested another cardboard bin for my site (RMS Swinton) this is coming up to the busiest time of year for us so our needs need to be met almost straightaway. Claire as always offered the best service, always goes the extra mile and is wonderful to deal with, many thanks Rick

22 November 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

We really appreciate you taking the time to leave us some feedback. We will share this with our team. Thank you

Rated 5 out of 5 stars

Superb prices and attention to detail

I recently requested prices from your company and was in contact with one of your account manageress Claire. She was extremely professional, courteous and her attention to details was amazing. She made suggestions that would work for my business and your prices were so competitive compared to other quotes I’d received. I would highly recommend both Claire and Fresh Start Waste, with thanks.

23 November 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

We really appreciate you taking the time to leave us some feedback. We will share this with our team. Thank you

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look