I received a different item from the one I ordered. I received a full refund without any difficulties but when I wanted to reorder the item I wanted, the price was increased so I couldn’t buy it with... See more
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Review summary
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Reviews shaping this summary
After checking the US producer's website for a product from the USA costing approximately $50, I was going to be charged tax, shipping and a 'passport tax???' that was more expensive than the actual p... See more
Yeah really good, one for one so far, ordered fila jacket claret and blue, you know the one, really well made so you know its legit and it come within 2 days which was fantastic also. I will definite... See more
Top experience. Item came from China but I was able to track progress regularly. Delivery time was pretty good. Item functioned as advertised. Would happily purchase through Fruugo again.
Company details
Written by the company
Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!
Fruugo - The Global Marketplace
Written by the company
- Fruugo in other countries
- Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States
Contact info
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugo.co.uk
4.3
Excellent
57K reviews
Asks customers to review
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The parcel arrived on time
The parcel arrived on time, and the goods were of excellent quality.
10 September 2026
No problems
14 September 2026
Ordering straight forward and Item as described
Ordering was straight forward and Item arrived within a week from order. Item as described and good quality and value.
14 September 2026
Didn’t have to over-wait,came ASAP
Process went well,and didn’t encounter any difficulties from the initial right through to the delivery.
13 September 2026
quality of part ordered very good price…
quality of part ordered very good price freepost
good delivery time frame
good experiace
13 September 2026
Perfect
Order, and delivery and unboxing. Product was great, Just like I ordered. Clear tape in the right size.
Delivery was handled with care.
13 September 2026
Nice term of delivery
13 September 2026
Definitely use again
Very easy to order with plenty of communication and quicker delivery than anticipated. Would use again.
13 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I ordered a vintage candle lighter what…
I ordered a vintage candle lighter what came was a virtually empty I box and nothing like what I ordered it was rubbish no use at all and I paid 49.00 for it. beyond disappointment. Hopeless company
13 September 2026
Reply from Fruugo UK (GB) - fruugo.co.uk
Hello,
Thank you for sharing your feedback with us.
We are sorry to hear this.
A member of the team has reached out to investigate further.
Kind regards,
The item I ordered arrived on time and…
The item I ordered arrived on time and undamaged.
13 September 2026
Chose a product online no issues it…
Chose a product online no issues it arrived as described a few days later with no hassle.
13 September 2026
Terrible service.
Terrible service.
I purchased a moped cover which stated “waterproof “.
On the first rainy day I was surprised to find that water had gone all over the moped.
Contacted customer service which responded to email them a video.
The video was taken and emails multiple times to receive replies there was no video or attachment.
They provided another email in which case I send the video to, again they said they didn’t receive the attachment.
I don’t care about the money they can keep them, all I care is that no one else is scammed by these people.
DO NOT BUY HERE, THERE ARE MORE TRUSTWORTHY BUSINESS OUTTHERE.
13 September 2026
Unprompted review
Reply from Fruugo UK (GB) - fruugo.co.uk
Hello,
Thank you for your review.
I am sorry to hear this.
A member of the team has contacted you via email to help resolve this.
We are looking forward to hearing from you.
Kind regards,
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