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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the delivery service, noting its speed and efficiency, with many receiving their orders much earlier than expected. People are particularly happy with the products, finding them to be of excellent quality and very useful for baking, making the process easier and more enjoyable. Many feel the products have significantly improved the professional appearance of their cakes. However, some people were dissatisfied with certain aspects of the product and their orders. Issues included the plastic former being difficult to work with or pressing into cakes, and some finding the product not as easy to use as anticipated, requiring more practice. A few customers also reported problems with orders not arriving or receiving items of poor quality, and some were unhappy with the packaging of multiple items.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers praise the product, highlighting its... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the super fast delivery, with some... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the product, calling it "great" and... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers praise the prompt and professional handling... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Many customers find the product makes cake making... See more

Based on these reviews

Rated 4 out of 5 stars

I’ve read both good and bad reviews about Frost Form and their products and though they seem expensive, they are a small yet innovative company, providing the full package of products, recipes, i... See more

Rated 4 out of 5 stars

I had a lot of fun using this kit. I liked the cake cutter best. It was simple to use, like a large cookie cutter, and my cake layers came out perfectly uniform, which is wonderful. The only thing I s... See more

Rated 4 out of 5 stars

Quick delivery which is great Still trying to get it right hopefully I won’t waste any more ingredients. Love the concept and fingers crossed it will work for me. If it does I will certainly buy mor... See more


Company details

  1. #1 of 1 best companies in Cake Decorating Equipment Shop
  2. #1 of 1 best companies in Bakery Equipment

Written by the company

A revolutionary patented cake decorating tool to frost your cakes to perfection in seconds


Contact info

4.1

Great

TrustScore 4 out of 5

147 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 38% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

Before you even get to use it..

Before you even get to use it, it will cost you a fortune! Expensive to start, which as a cake decorator you accept because you want the finish, however shipping cost is very high and if you order anything you need to return you have to pay equally high return cost and customs fees. So just be mindful before hitting buy! I bought as a gift and realised after they already had the size, so just wanted to swap but would end up costing close to £30 just for shipping fees. Product itself is fine, made well, but expensive for what it is.

11 November 2024
Unprompted review
Frost Form logo

Reply from Frost Form

Hello,

We’re truly sorry to hear about your experience and appreciate your feedback. Please know that we are continuously working to reduce return fees wherever possible.

We kindly encourage our customers to double-check their orders to ensure the correct item is selected, as this helps avoid return fees. This is especially important for international shipments, where fees can sometimes be higher due to shipping costs.

If there’s anything we can do to assist you further, please don’t hesitate to reach out—we’re here to help!

Best regards,
Frost Form Team

Rated 5 out of 5 stars

Seriously impressed from first use

Seriously impressed with my very first effort with the frost form - used the mock ganache recipe and it set beautifully smooth with just one tiny little bubble on the top - it would take me ages to get a ganache that perfect on a cake! Can’t wait to try it with a Swiss meringue buttercream to see how it copes with that! Fairly straightforward to use - follow the instructions carefully I was a bit awkward with it the first use but I’m sure it gets easier and faster with the more you use it! Thank you frost form!

17 November 2024
Unprompted review
Rated 5 out of 5 stars

A good review

Everything was great! My experience is delivery was fast, the product very nice means good quality, on the website can see very helpful recipe's for watching how to do :)

29 October 2024
Rated 2 out of 5 stars

I’ve been baking for a while and…

I’ve been baking for a while and thought I’d try this out. Not very impressed. I found it really fiddly and the wrap didn’t fit around the cake properly . Digging into the cake, therefore not leaving a nice finish. The ganuche recipe on the side of the box was also a disaster and went all lumpy. So not a very good first impressions unfortunately as I had high hopes for this item, specially as it’s very expensive for what it is.

11 November 2024
Unprompted review
Frost Form logo

Reply from Frost Form

Hi Lisa,

We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. It sounds like there are a few aspects of using the kit where we can offer some helpful advice.

We’d love to assist you further! You’re welcome to reach out to us at info@frostform.com, and our team will be happy to guide you through any challenges. Additionally, we have a wonderful online community that offers great support and tips, which you may find helpful.

Please don’t hesitate to get in touch—we’re here to help!

Best regards, Frost Form Team

Rated 5 out of 5 stars

Great product

Great product, especially for beginners. I highly recommend the frost form kit for the new learners. Plus, recipes and tips on the Web site is truly great and helpful.

25 October 2024
Rated 5 out of 5 stars

Absolutely LOVE LOVE LOVE FROST…

Absolutely LOVE LOVE LOVE FROST FORM!!!! For a self taught baker and someone who is not so good at frosting cakes, this product is a life saver and game changer. I am able to get more cakes done in a shorter amount of time.

25 October 2024
Rated 1 out of 5 stars

Invoices containing any personal…

Invoices containing any personal information such as phone numbers and emails should never be posted on the outside of the box for any person during the shipping process that comes in contact with the box to review and access. Accounts have been hacked and stolen this way with tons of evidentiary support. Invoices should be packed away for privacy INSIDE the box, never taped on the outside. Very disappointed in this break of privacy.

26 August 2024
Frost Form logo

Reply from Frost Form

Hi Samantha,

Thank you for reaching out. As required by law, we must include your details on customs documents for international shipping. Please rest assured that these documents are handled exclusively by vetted FedEx personnel to ensure your information remains secure.

If you have any further concerns or questions, feel free to contact us—we’re happy to assist!

Best regards, Frost Form Team

Rated 2 out of 5 stars

Do not recommend dust food colouring

Frost forms are really good but don't buy there horrible powder food colouring! The powder leaked out of pot it was brand new was still sticker sealed. I went to finally use them months after buying them as was using up pastes first prior. I picked them up to look at them whilst researching how to use and powder went all over the carpet. I immediately vaccumed it so it didn't activate. Stained all my hands the tub took ages to scrub off! Then a week later after doing the normal daily vaccing so should of surely all come up a week in, I went to do my normal weekly carpet clean and it's stained all my carpet. Extremely strong pigments tried all sorts to remove now costing me a bomb for a new carpet. Not happy frost form! Bought loads of them to now have binned them all pure stainers your pigment is great but not when they're not sealed properly and dust falls out when picking them up horrified!

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Frost form round kits 7 and 9 inch

I ordered the 7 inch and 9 inch frost form kits and wow! I have only tried the 7 inch one so far but the first cake I made with it was incredible! It was so easy to use and there is no way I would be able to make a cake look that perfect especially without much hands on time. You do need time for the cakes to cool and the frosting to set but that actual hands on time is minimal. And peeling off the frost form to reveal a perfect cake is super satisfying

30 August 2024
Unprompted review

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