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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the delivery service, noting its speed and efficiency, with many receiving their orders much earlier than expected. People are particularly happy with the products, finding them to be of excellent quality and very useful for baking, making the process easier and more enjoyable. Many feel the products have significantly improved the professional appearance of their cakes. However, some people were dissatisfied with certain aspects of the product and their orders. Issues included the plastic former being difficult to work with or pressing into cakes, and some finding the product not as easy to use as anticipated, requiring more practice. A few customers also reported problems with orders not arriving or receiving items of poor quality, and some were unhappy with the packaging of multiple items.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers praise the product, highlighting its... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the super fast delivery, with some... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the product, calling it "great" and... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers praise the prompt and professional handling... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Many customers find the product makes cake making... See more

Based on these reviews

Rated 4 out of 5 stars

I’ve read both good and bad reviews about Frost Form and their products and though they seem expensive, they are a small yet innovative company, providing the full package of products, recipes, i... See more

Rated 4 out of 5 stars

I had a lot of fun using this kit. I liked the cake cutter best. It was simple to use, like a large cookie cutter, and my cake layers came out perfectly uniform, which is wonderful. The only thing I s... See more

Rated 4 out of 5 stars

Quick delivery which is great Still trying to get it right hopefully I won’t waste any more ingredients. Love the concept and fingers crossed it will work for me. If it does I will certainly buy mor... See more


Company details

  1. #1 of 1 best companies in Cake Decorating Equipment Shop
  2. #1 of 1 best companies in Bakery Equipment

Written by the company

A revolutionary patented cake decorating tool to frost your cakes to perfection in seconds


Contact info

4.1

Great

TrustScore 4 out of 5

147 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 38% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Customer service is excellent

Customer service is excellent, and shipping is very fast seeing I'm in Africa. I got all 4 of my parcels (ordered within a 6-week timespan) within a week. They are also very helpful with any questions via e-mail. Well done Frost Form team!! All the products are of a very high quality I must add. It's a very good investment you'll make.

27 March 2025
Rated 5 out of 5 stars

Very easy ordering experience

Very easy ordering experience. My frost form arrived very quickly, despite internal shipping. Just had a chance to use it and it worked great! Straightforward instructions and cute packaging.

24 February 2025
Rated 5 out of 5 stars

Brilliant Customer Service

I haven't had a chance to use the products yet but the service I've had through ordering has been impeccable. There was an error made with my original delivery so CS were very quick and helpful in getting my order resent. They even allowed me to make a change to the order that I'd wanted to do initially but had left it too late. Really efficient and friendly communication.

14 February 2025
Unprompted review
Rated 4 out of 5 stars

I tried my FrostForm Valentine kit 2…

I tried my FrostForm Valentine kit 2 days ago. I wish the cutter was 5.5 because there is a great than 1/4 for icing which makes it too much. Suggestion, could you put numbers on the items. Step one use item 1 (base), etc.

27 January 2025
Rated 4 out of 5 stars

Will save time and stress!

I'm a home baker, not a professional, so when I saw Frost Form online, I thought it was too expensive for me. However, I decided to treat myself at Christmas. I ordered 2 kits from the Frost Form website, and they arrived very quickly.
I have only tried one of them - the 8-inch round. It takes time and patience to straighten the liner out. I obviously didn't do it correctly as the edge stuck into my cake. I only saw it when I took the liner off, but I was able to fix it with some of the leftover buttercream. I followed the recipe from the website, and the buttercream set very well. I will try one of their ganache recipes soon.
I would definitely recommend using Frost Form, but make sure you watch a few of their tutorials first.

18 January 2025
Rated 5 out of 5 stars

Excellent product

Excellent product, really fast delivery
I’ll definitely be back for more
The mock ganache worked like a dream first time

2 January 2025
Rated 4 out of 5 stars

I have struggled with frosting cakes…

I have struggled with frosting cakes and saw the frost form and loved the way cakes looked, so I got myself one! It is easy to use, but there is a downfall and I don’t know if anyone else agrees…..after staking an putting in the fridge, it is time to fill, I used the white butter ganashe. I pored the ganashe into the form and it was all covered and put in the fridge to harden, after a couple of hours I took it out and took of the collar and the cake was perfect, it looked like a candle, so very smooth, but what I find is that the frosting is so very thick, it’s just to thick for my liking and many of friends an family say the same thing, the outer layer is far to thick….so my question is…..how do I get it to be not so thick?

23 December 2024
Unprompted review
Rated 1 out of 5 stars

Really UNhappy with the product

Really unhappy with the product. I would avoid at all cost. All the writing is coming off which makes it unsafe

14 November 2024
Unprompted review
Frost Form logo

Reply from Frost Form

Hi Carly,

Thank you for your feedback. I noticed that this is the second review left regarding the same issue. I’d like to take this opportunity to reiterate our previous response:

Our team responded to your email just over an hour after it was received, offering a replacement and subsequently processing a refund. Please rest assured that our product is entirely food-safe and poses no health risk.

If there’s anything further we can assist you with, don’t hesitate to reach out—we’re always here to help.

Best regards,
Frost Form Team

Rated 1 out of 5 stars

Awful product

Awful product. All the writing is coming off which makes it unsafe to use on food! HEALTH HAZARD! Avoid avoid avoid.
Also ignoring my emails asking for a refund so bad customer service too. For such an expensive product I expected a lot more

24 October 2024
Unprompted review
Frost Form logo

Reply from Frost Form

Hello,

Thank you for reaching out. Upon reviewing your query, we can see that our team responded to your email just over an hour after it was received. A replacement was promptly offered, and a refund has since been processed.

We’d like to reassure you that our product is completely food-safe and poses no health risk. If you have any further questions or need additional assistance, please don’t hesitate to let us know—we’re here to help!

Best regards, Frost Form Team.

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