Had not heard of this liquor vendor, but took a chance as a referral from my local wine supplier. MY PURCHASE WAS FLAWLESS ! . . . hard to locate my favorite Bouborn . . . price very reasonab... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy with the allocated bourbon we’ve been able to order from FrootBat. Packaging has been super and arrivals on time. Customer service has gone beyond expectations with reaching out and making... See more
Company replied
I like the option of having your order delivered to your house, which requires a signature from someone over 21. The other option is picking up your order at FedEx store. Not being able to work from... See more
Company replied
Great experience! After placing my order I emailed them with a question - they responded very quickly. Afterwords they followed up to confirm everything was okay. I was also impressed that every bottl... See more
Company replied
Company details
Written by the company
Frootbat is a specialty online marketplace for bourbon, scotch, world whiskey, wine & other liquors. Our mission is to make hard-to-find spirits easy-to-buy, sourcing and supplying any bottle, anywhere. With over 25,000 products in stock, we have quickly become one of the world's most comprehensive online liquor retailers. Our number one focus is making liquor easily accessible to our customers, providing a best-in-class customer experience. We believe that the best form of advertising is word of mouth, and as such we're constantly trying to improve all aspects of our offering, whether that be expanding our product range, moving into new and exciting markets or listening to feedback and improving our customer experience. Welcome to Frootbat!
Contact info
16192 Coastal Highway, 19958, Lewes, United States
- orders@frootbat.com
- frootbat.com
Free Shipping Offer
4.6
Excellent
5K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great I always buy it from you guys…
Great I always buy it from you guys decent prices excellent whiskey thank you
11 April 2026
Reply from Frootbat
Hi Ricardo,
It really means a lot to us that you keep coming back. We’re glad you’re enjoying the selection and finding great value in what we offer.
Always here to help you find your next excellent bottle.
Cheers!
Frootbat Team
Reply from Frootbat
Hello Charles,
We’re really glad to hear your order arrived on time and that everything was well protected in transit. Making sure your bottles get to you safely is always a top priority for us.
Appreciate your support, and we hope to have you back again soon!
Kind regards,
Frootbat Team
Ordering was easy
Ordering was easy, had items unable to locate around my town. Shipping was quick, actually 2 days earlier than predicted.
11 April 2026
Reply from Frootbat
Hello Douglas,
Thanks so much for sharing your experience! We’re really glad to hear ordering was smooth and that you were able to find items that aren’t easily available locally. That’s exactly what we’re here for.
We appreciate your support and look forward to helping you track down more hard-to-find bottles in the future.
Warm regards,
Frootbat Team
I did not use an invalid address
I did not use an invalid address, you change the shiipper in me.
10 November 2025
Reply from Frootbat
Hi Todd,
Thanks for taking the time to share your feedback, and we’re really sorry to hear about your concern.
We’d like to look into this further for you regarding the shipping details. One of our team members from customer support will reach out to you shortly to review your concern and assist you directly.
We appreciate your patience, and we’ll do our best to get this sorted for you as quickly as possible.
Kind regards,
Frootbat Team
Best in Class Supplier
When it comes to supplying the hard to find premium bourbon, Frootbat always comes through. Shipping is not Amazon fast but it's fast enough and sometimes free. Thanks for being there.
11 April 2026
Reply from Frootbat
Hi John,
We really appreciate you taking the time to share this! It means a lot to hear that we’ve been able to come through on those harder-to-find premium bourbons. That’s exactly what we aim for.
We know shipping might not always be lightning-fast, but we’re glad to hear it’s hitting the mark and that the occasional free shipping is a nice bonus too.
Thanks again for your support.
Kind regards,
Frootbat Team
Excellent, smooth & fast process!
Not only did they have a hard to find vodka I was looking for, but there were no gimmicks, no games! I placed my order on Monday and I just received today (Thursday) exactly what I bought, in perfect condition! So happy!
15 April 2026
Unprompted review
Reply from Frootbat
Hi Marcey,
We appreciate the feedback! Providing a transparent and efficient service is our top priority. We’re glad we could help you secure that hard-to-find bottle so quickly.
Please feel free to reach out if there's anything you need!
Sincerely,
Frootbat Team
Great selection
Great selection
Carefully packed
Free shipping! I mean Whoo hoo!
I’ve ordered from Frootbat before and will continue to do so!
Oh and the Bourbon was fantastic
7 April 2026
Reply from Frootbat
Hi Arneldo,
We're so glad the Bourbon lived up to the hype and arrived safely. There’s nothing we love more than a happy returning customer. Cheers to the next order!
All the best,
Frootbat Team
Reply from Frootbat
Hi A O,
Thanks for the great feedback! We’re glad your order arrived quickly and securely. That’s exactly the experience we aim to deliver every time.
Looking forward to doing business with you.
Warm regards,
Frootbat Team
Over the top great service
Great service, packing was perfect, kept informed all the way to delivery.
14 April 2026
Unprompted review
Reply from Frootbat
Hi Troy,
Thanks so much for the kind words! We’re really glad everything arrived safely and that the updates kept you in the loop every step of the way.
Appreciate the support, and we look forward to your next order.
Kind regards,
Frootbat Team
They delivered quickly and the bottles…
They delivered quickly and the bottles we packaged well. I will come back again.
7 April 2026
Reply from Frootbat
Hi David,
Thanks so much for the great feedback! We’re glad to hear your order arrived quickly and that everything was packed safely.
Really appreciate the support, and we’ll be here when you’re ready for your next order.
Best regards,
Frootbat Team
I have purchased a total of 6 bourbons…
I have purchased a total of 6 bourbons and ordering and delivery went wonderfully easy.
A fair price for all.
6 April 2026
Reply from Frootbat
Hello Robert,
Thanks for sharing this! We’re really glad to hear everything from ordering to delivery went smoothly for you.
Enjoying six bourbons at a fair price sounds like a win all around.
Cheers!
Frootbat Team
Good prices and does free shipping often
Fast and free shipping! Great prices on some of the bourbon!
30 March 2026
Reply from Frootbat
Hi Derek,
Thanks so much for the awesome feedback! We’re glad you enjoyed the fast, free shipping and scored some great deals on bourbon. That’s exactly what we aim for.
We hope to have you back for your next bottle soon.
Kind regards,
Frootbat Team
Great customer service
5 April 2026
Reply from Frootbat
Hi Aaron,
Thank you so much for the kind words! We’re thrilled to hear that you had a great experience with our team.
If there’s anything else we can do for you in the future, don't hesitate to reach out!
Best,
Frootbat Team
Always a very good experience
4 April 2026
Reply from Frootbat
Hi Peter,
We’re really glad to hear you consistently have a great experience with us. That’s exactly what we strive for every time. We truly appreciate your support and look forward to serving you again soon.
Kind regards,
Frootbat Team
Order changed and still received fast
I had two browsers open and purchased the wrong cart. I emailed them the next day and explained what happened and they changed my order for me and I was not charged a restocking fee. The order was changed by Tuesday and by Friday my package arrived safe and sound!
10 April 2026
Unprompted review
Reply from Frootbat
Hi Kevin,
Thanks so much for sharing your experience!
We’re really glad everything worked out smoothly after the mix-up. It’s great to hear the team was able to quickly assist with updating your order and get everything sorted without any hassle. Even better that it arrived safely and right on time.
We truly appreciate your support and look forward to helping you again in the future.
Best regards,
Frootbat Team
Reply from Frootbat
Hello Larry,
Thanks for your feedback!
We’re glad to hear everything arrived exactly as expected and at a fair price. Providing a smooth and reliable experience is what we aim for every time. We really appreciate your support and look forward to serving you again soon.
Cheers!
Warm regards,
Frootbat Team
Fair pricing, Quick delivery, and No Bait and Switch
I had a horrible experience with another company that did a bait and switch on me. IThey indicated that the liquor I enjoy is no longer available in the United States. When I saw your company with the liquor that we enjoy, I decided to give it a try. While the packaging could be better, there were no broken bottles, arrived in a timely basis and was the very liquor I was looking forward to drinking. This is the 2nd time I 've ordered from this company and will continue to use in the future.
3 April 2026
Reply from Frootbat
Hi Esperanza,
Thanks so much for giving us a chance after your previous experience. We’re really glad we could turn things around for you.
It’s great to hear that you received exactly what you were looking for, in good condition and on time. That’s always our goal. We also appreciate your honest feedback about the packaging. We’ll definitely pass this along to our team as we’re always looking for ways to improve.
We look forward to helping you find more of your favourites in the future.
Kind regards,
Frootbat Team
Highly recommend
Great experience throughout the whole process. I was very pleased with the level of service and updates on my order. Will be repeat customer.
9 April 2026
Unprompted review
Reply from Frootbat
Hi Jeffrey,
Thank you so much for the recommendation! We’re thrilled you enjoyed the service and the updates—keeping you in the loop is what we do best.
We can’t wait to welcome you back for your next order!
Best,
Frootbat Team
Reply from Frootbat
Hey Xavier,
Thanks for the triple-threat compliment! We work hard to curate a selection of our customers will love, so hearing that you enjoyed the variety and the service means a lot to us.
We look forward to serving you again soon!
All the best,
Frootbat Team
Great bourbon at a good price
Great bourbon at a good price. Shipping was really quick as well.
2 April 2026
Reply from Frootbat
Hi John,
Thanks for the shout-out! We know that when you find a great bottle at a great price, you want it on your shelf as soon as possible.
We’re glad we could get that bourbon to you quickly. Cheers!
Best,
Frootbat Team
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