Front Reviews 294

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

The new UI is unusable. It has massively slowed down our work processes and decreased our productivity. It is visually illegible whether you choose dark or light mode - hard to tell which emails are u... See more

Company replied

Rated 1 out of 5 stars

If I could give a -5 I would. Thanks to Freakin' Front, I've lost countless emails from my customers which went undelivered. Here is how Claude diagnosed the problem. Front uses Proofpoint for email p... See more

Rated 1 out of 5 stars

Our company spends $40,000 per year for front - and front does NOT offer ANY phone support. Their "search" functionality only halfway works (emails only, not "Discussion") and you have to @ tag... See more

Company replied

Rated 4 out of 5 stars

Overall we've had a great experience with Front. It has helped us streamline our process. The only issue we've really seen is with group emails, when we send out emails to a large amount of users it f... See more

Company details

  1. Software Company

Written by the company

Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate and deeply personalized. Front’s modern interface is inspired by email clients, which team members love because it’s familiar and easy to use. Behind the scenes, powerful automation capabilities eliminate manual workflows across systems, and detailed analytics make it easy to improve team performance and the health of customer relationships. To learn more, visit https://front.com/


Contact info

1.7

Bad

TrustScore 1.5 out of 5

294 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I'm and Account Executive and a Front Fanatic

Front makes it super easy for me to communicate internally with my team and externally with my customers. The interface is easy to use, and I love the ability to start a chat thread on the side of an email with other team members who need to be involved. There's less clutter filling up our inboxes and we can all stay on the same page. I also appreciate the calendar tool where I can quickly send customers a link to book a meeting, the integration with Salesforce to show me where my customers are in their lifecycle, and the snooze feature helps me stay on top of things that I need to look at on a later date. Front is truly my best friend at work.

6 April 2022
Rated 5 out of 5 stars

We're into our third year with Front…

We're into our third year with Front now, we have around 25 team members. We love the comments facility, so easy to get people instantly involved in a conversation, and the team inboxes have really helped with our communication with clients. Front is now an integral part of our accountancy practice.

6 April 2022
Rated 5 out of 5 stars

I wouldn't know how to do without Front…

I wouldn't know how to do without Front in doing customer communication with our team. It's so convenient to share conversations with team members, discuss and reply all in the same thread. Also the snooze feature is powerful to be remembered when to follow up with a customer again.

6 April 2022
Rated 5 out of 5 stars

Best email client especially for teams…

Best email client especially for teams and shared inbox.

We absolutely love Front the ability to manage shared inboxes and to tag people, assign and integrate other apps to email is a game changer.

My only small complaint is lack of folder support. You have to "tag" an email category but it then still sits in the inbox. No ability to create folders then move to folders for better archive management. Still best product out there IMO.

6 April 2022
Rated 5 out of 5 stars

Front-Incredible Business Management Tool

Front is an Incredible Business Management Tool. It allows internal and external communication to exist, all in one easy to use platform. It allows companies to connect freely with their business prospects, as well as allow rapid communication within a business, amongst fellow workers.

6 April 2022
Rated 5 out of 5 stars

The best ticketing software out there

Front is the best ticketing software out there. Period. I used ZenDesk and GrooveHQ before, but Front is just different:

- Much more intuitive
- Much more user-friendly
- Great team collaboration features
- Greet analytics
- Great integrations
- Fast, slick, efficient

I even moved my personal Gmail inbox to Front because it's much easier to manage emails this way.

6 April 2022
Rated 3 out of 5 stars

Would like to see that pinned comments…

Would like to see that pinned comments remain at the bottom of each new email. This will allow our team to work more in harmony as new information comes in on projects we are working on.

6 April 2022
Front logo

Reply from Front

Hey Ronan! Thanks for sharing your feedback with us! I'll escalate it to our product team. I wish you a lovely day!

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